In August 2020, Uber announced it would start making contactless prescription deliveries straight to customers’ doors. The feature aims to help vulnerable people receive the medications they need safely, without having to venture out to their local pharmacy.
To make this possible, Uber Health, a HIPAA-secure service, teamed up with NimbleRx, a company that works with local pharmacies to get customers’ prescriptions delivered the same or next day.
If you live in one of the markets served, you can start to get your prescriptions delivered through the UberEats app.
How Uber prescription delivery works
Depending on what device and method you prefer, you can have your current and future prescriptions delivered through the UberEats mobile app or the NimbleRx website.
But before you begin either process, you’ll want to have the names of your prescriptions, your pharmacy address, and your insurance card – if you have one – with you.
The Uber Health program is limited to a few select markets across the United States, including New York City, Los Angeles, Orange County, San Diego, Chicago, Seattle, Miami, Atlanta, Houston, Dallas, and Austin, with plans for future expansion.
However, similar to how UberEats isn’t available for all restaurants, not all pharmacies can deliver prescriptions through Uber. If your pharmacy isn’t available, you can be connected to one that will deliver to you, or have your physician send new ones to Uber Right Choice Pharmacy. The transfer process will take a few days, but once it’s complete, you can order and manage future orders with them through the app.
Deliveries come next- or same-day in discreet packaging with no delivery fee, and you can pay using your insurance. NimbleRx will use what insurance you have on file with your pharmacy, though you’ll want to check with NimbleRx as there are some insurance exclusions. Delivery is currently free, but Uber notes that it’s only a limited time offer.
It’s also important to know that while many prescriptions are eligible for delivery, there’s currently no option for controlled substances.
How to get prescriptions delivered by Uber
Before you can get any prescriptions delivered, you’ll need a NimbleRx patient account. You can sign up for this on the NimbleRx Website.
Sign up through the NimbleRx website
1. Head to NimbleRx and select either “Yes, I have a prescription” or “I will see a doctor soon.”
2. You’ll need to input your personal information, and then prove your identity so that it can be confirmed with your local pharmacy. You’ll also need to verify your mobile phone number by clicking the link they text you in order to activate your account.
After successfully signing up for an account, you’ll be prompted to choose your pharmacy as well as the prescription medication you’re ordering. You can use this menu to order your prescriptions through NimbleRx’s own delivery service.
Read on for instructions on how to link NimbleRx to your Uber account.
If you don’t have a prescription that you want to be delivered immediately, you can also set up future prescription deliveries.