How to claim an Etsy order purchased as a guest so you can open a case or leave a review

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Etsy lets you purchase items as a guest, but you won’t have full access if something goes wrong with your order.

  • To claim an Etsy order purchased as a guest, locate your email receipt and click on the order number, then make an account.
  • Claiming an Etsy order must be done through a web browser and can’t be done using the mobile app.
  • Making an Etsy account will also let you open a case or leave a review on the item you purchased.
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For most items on Etsy, you can check out as a guest without creating an account. 

However, if you have an issue with your order and need to open a case on Etsy to get a refund, replacement, or have an item re-shipped, you’ll need to create an account and claim your order to do so. 

Claiming an order links it to your Etsy account. Creating an account and claiming your order will also allow you to review the item you purchased. 

Luckily, doing this is easy. You can’t use the app, however – you’ll need to go to the website on your desktop computer or mobile phone browser.

How to find your order confirmation receipt for your Etsy guest purchase

If you’re unable to locate the email with your receipt, check your spam or junk mail folder for an email from Use your email search function to find emails from that address. If this doesn’t work, contact Etsy Support.

If nothing happens when you click the email’s confirmation number, double-check to make sure you’re viewing your order receipt. Other notification emails, like shipping updates and new message notifications from the seller, don’t include links for claiming your order.

If you see an error page, sign out of Etsy and sign into your account associated with the email you used during guest checkout. If you’re trying to claim the order on a mobile browser, make sure you’ve signed out of the app first.

How to open a case on Etsy to get a refund, replacement, or have an item re-shippedHow to leave a review on Etsy to give a seller feedback on your purchase and help other usersHow to cancel an order on Etsy, the online marketplace for handmade and vintage itemsHow to close or permanently delete your Etsy account and remove your data from the independent seller platform

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