- Google Drive and Google Docs have been experiencing issues.
- On Monday morning, thousands of users reported error messages and difficulty getting into files.
- Google said it is in the process of investigating and working to resolve the issue.
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Google said on Monday morning the company was experiencing some issues with Google Drive and Google Docs.
Problems started around 9:36 a.m. ET and have affected users in the US, UK, and China, as well as several other countries.
While it is unknown how many users have been impacted, over 5,000 Google users reported issues with Google Drive on Monday morning, according to DownDetector. The company said it is in the process of investigating issues with the products.
“Hi there. We are aware of a service disruption and are working right now to resolve it,” @googledrive tweeted. “We apologize for the inconvenience and thank you for your patience. Stay updated by following the Apps Status Dashboard: http://goo.gl/NOZTZ. Thanks!”
-Google Drive (@googledrive) April 12, 2021
Affected users are able to access their Google Drive, but are seeing error messages, according to Google’s Workplace Status Dashboard. The error messages ask users to reload the page.
On Google Docs and Google Sheets, some users have not been able to access or create new documents and spreadsheets. Google Slides is also showing error messages.
It is unclear when the issues will be resolved. A Google spokesperson did not immediately respond to Insider’s request for comment.
Many users took to Twitter to report the problem.
-Andrew DeMillo (@ademillo) April 12, 2021