- Chick-fil-A was unable to process payments for roughly an hour on Friday.
- The outage was tied to the chain’s third-party payment system.
- Many Chick-fil-A customers ended up getting free food when they were unable to pay.
- Visit the Business section of Insider for more stories.
Many Chick-fil-A customers faced an unexpected disruption on Friday.
A representative for Chick-fil-A confirmed to Insider that the chain’s third-party payment vendor experienced an outage across many businesses that they serve on Friday. For roughly an hour, Chick-fil-A locations’ payment systems were unable to process payments.
The problem has been resolved, and restaurants are once again processing payments as normal as of 1:45 pm ET on Friday, the representative said.
For some customers however, there was a silver lining. Many Chick-fil-A locations started handing out free meals during the outage.
—Ladd McConkey (@wyermush) February 26, 2021
—Adam Guillette (@adamguillette) February 26, 2021
—6’4 (@OverlyLiked) February 26, 2021
Insider recently reported that Chick-fil-A is facing three separate lawsuits from local businesses who allege the chain’s drive-thru lines are causing problems. The chain is working to speed up drive-thru lines by having workers take orders on iPads, as well as rolling out new drive-thru designs and opening more locations.