5 ways to troubleshoot Hulu when it isn’t working

hulu
You may need to try a few different fixes if your Hulu stream isn’t working.

  • If Hulu is not working, there are several simple ways to troubleshoot any problems.
  • If you confirm that the Hulu service is working by checking Downdetector, you can close and restart the app to see if that fixes the problem.
  • You should also check to see if Hulu works on another device; if not, you might have an issue with your internet connection or Wi-Fi speed.
  • Visit Insider’s Tech Reference library for more stories.

Like any internet service, Hulu is susceptible to an array of possible problems, any of which can keep you from catching up with the latest episode of “What We Do In the Shadows.” If Hulu is not working for you, here are the most common troubleshooting steps to get back up and running as quickly as possible.

What to do when Hulu is not working

It’s often hard to know what is causing a glitch with Hulu (or any other streaming service) so you should try each of these potential fixes, starting with the simplest and easiest and then working your way through more complex or less likely solutions.

Check to see if Hulu is down

Hulu is generally reliable with a very high “uptime,” but if you get an error or can’t connect, the first thing you may want to do is see if the service is offline. If it is offline, you just need to wait a while and try again later. The easiest way to check is to go to Hulu’s network status page at Downdetector. You can also just search for “Is Hulu down” in a Google search.

hulu-not-working1.png:  Downdetector’s Hulu page in a web browser.
Downdetector should be your first stop if Hulu is unexpectedly not working.

Close the Hulu app and restart it

If you’re trying to watch Hulu on a mobile device, the Hulu app might be misbehaving. To solve that potential issue, force the Hulu app to completely close, then launch the app again. If you need a refresher, here is how to close an app on Android and close an app on iOS. If you’re trying to use Hulu on a smart TV or streaming player like Roku, you can close and restart the app there as well, though the steps will vary depending upon what device you own.

Closing an app on iPhone.
Swipe upward to close the Hulu app on most mobile devices.

If that doesn’t fix the problem, then you might want to try restarting the device (here’s how to restart your iPhone), especially if you have any suspicion that the phone or tablet itself is misbehaving.

Not working anywhere? Check your WiFi

If Hulu isn’t working, the easiest way to see if the problem lies on the device you’re using or elsewhere is to try watching it on another device. Hulu not working on your TV? Start the Hulu app on your phone. Or try watching it in a browser on your laptop. If Hulu isn’t working on two different devices – but Downdetector doesn’t report any issues – then your WiFi might be the culprit. Reboot your WiFi router and cable modem (turn them both off for about two minutes, then turn them back on) and make sure you have a strong WiFi signal on whatever device you are trying to watch Hulu

Clear your device’s app cache

If you check Hulu on a second device and it’s working elsewhere – just not on the device you really want to use even after starting the app – then you might have a problem with your cache.

If you are using an Android phone or tablet, you can easily clear the cache. The steps might vary slightly depending upon which version of Android you are running, but here’s the general procedure:

1. Start the Settings app.

2. Tap Apps & Notifications.

3. Go to the list of apps (you might need to tap See all apps) and tap Hulu.

4. Tap Storage & cache.

5. Tap Clear cache.

The app settings screen on Android.
Clearing the cache may resolve a problem with Hulu not working.

If you’re using an iPhone, there’s no way to clear the cache without uninstalling the app, so go ahead and do that – uninstall Hulu from your iPhone, and then reinstall it from the App Store and sign back into your Hulu account.

Dealing with intermittent audio or video problems

There are a few reasons Hulu’s audio or video might be inconsistent, stuttering, lagging, or cutting in and out. Start by making sure that audio and video works properly in another app, outside of Hulu. For example, if it always plays fine on YouTube, the problem might be limited to Hulu.

For a more widespread problem, make sure that your internet connection is fast enough to accommodate streaming video. Use a service like Google’s Internet Speed Test to see how fast your connection is. Your connection needs to be at least 3Mbps for standard definition video, but ideally you want 16Mbps or more. There are a handful of ways you can speed up your internet connection.

Google Internet Speed Test in Chrome.
Assess your device’s internet speed to see if that’s the cause of your Hulu playback issues.

If your internet connection and WiFi speed don’t appear to be to blame and you are having trouble with Hulu on your television, it might be your HDMI connection, especially if you’re using a streaming media player. Replace the HDMI cable and try again.

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Why do my apps keep closing? How to troubleshoot malfunctioning apps on any mobile device

A person holding an iPhone near some baskets of food. The iPhone's home screen is visible.
You may need to try a handful of troubleshooting methods to fix apps that close unexpectedly.

  • If an app keeps closing on your mobile device, there are several ways to troubleshoot the problem and prevent it from happening.
  • To make sure the app isn’t buggy or incompatible with the latest version of the operating system, install the latest updates.
  • Restart the mobile device, and if the problem persists, you can reinstall the app, clear the cache, and free space on the phone or tablet.
  • Visit Insider’s Tech Reference library for more stories.

Like any computer, your mobile device is susceptible to occasional software glitches, and that can result in apps on your phone or tablet crashing or closing unexpectedly. While there’s no single way to fix that problem, there are a handful of potential solutions you can try.

How to troubleshoot when your apps keep closing

If an app crashes, restarting it will often solve your problem. But if you have an app that repeatedly crashes or closes without warning, restarting the app isn’t going to solve the problem because it’s likely to crash again. But don’t worry; there’s a good chance you can solve your problem with the troubleshooting steps below.

Keep in mind, though, there’s always a possibility that you installed a buggy app that won’t behave on your mobile device – at least not until it’s updated by the developer.

Make sure the app is up to date

If you notice that a particular app crashes often, you should check to see if you are running the latest version. Often, older versions of an app aren’t fully compatible with your phone or tablet’s latest operating system, or might suffer from glitches that have been eliminated in the latest release.

On iOS, start the App Store and tap your account icon at the top-right corner. Then scroll down and see if the app in question is awaiting an update. If so, tap Update and wait for the update to complete.

[​​why-do-my-apps-keep-closing1.png:  / The Settings page in iOS.]
See if there’s an update available for an app that crashes often.

If you have an Android device, start the Play Store and tap the account icon at the top right. Then tap Manage apps & devices, and tap Updates available. If you see the app, tap Update.

Clear the app data for the problematic app

If the app is up to date but continues to misbehave, there might be some corrupt data in the app’s cache. If you are using an Android phone or tablet, you can clear the cache with a few taps (but keep in mind that you will lose any data the app was storing on the device and you’ll need to log in again as if you’ve never run the app before). The steps may vary a bit depending upon which version of Android you are running, but here’s the general procedure:

1. Start the Settings app.

2. Tap Apps & Notifications.

3. Go to the list of apps (you might need to tap See all apps) and select the problematic app.

4. Tap Storage & cache.

5. Tap Clear storage and confirm you want to do this.

6. Start the app and log in, if needed.

[​​why-do-my-apps-keep-closing2.png:  / The app settings screen on Android.]
Clearing the cache might keep a problematic app from crashing repeatedly.

If you’re using an iPhone, there’s no way to clear the cache without uninstalling the app, so go ahead and uninstall the app from your iPhone or iPad, and then reinstall it from the App Store and sign back in if needed.

Restart your mobile device

If you’ve exhausted your options with the app, it’s possible the problem is with other software on your device. To test this possibility, restart your phone or tablet (turn it off and then back on again).

On an Android device, you can generally restart it by pressing and holding the Sleep button on the side until you see a shutdown menu, or pull down the control panel from the top of the screen and find a shutdown command in the control panel. The process to shut down an iPhone varies based on the model you have.

[​​why-do-my-apps-keep-closing3.png:/ The Android shutdown screen.]
If it has been a long time since you restarted your mobile device, that might be all it takes to solve your app issues.

Uninstall and reinstall the app

One last option you can try before taking more drastic measures: It’s possible there’s something wrong with the installation of the problematic app. If you’re already running the latest update, you might try to uninstall the app and reinstall it to get a “clean” version of the app.

If you followed the steps to clear the cache on an iPhone, you’ve already uninstalled and reinstalled the app, so there’s nothing more to do here. But if you have an Android device, you can tap and drag the app to the top of the screen over Uninstall. After it’s removed, reinstall it from the Play Store and try again.

[​​why-do-my-apps-keep-closing4.png:  / Uninstalling an app on Android.]
Uninstall, then reinstall an app to see if a fresh install solves your problem.

Free up some storage space on your device

With the relatively generous storage space built into most modern phones and tablets, this probably won’t be a consideration for many people. But if you are very low on space, some resource-intensive apps might misbehave when they don’t have enough memory to function properly. The solution? Free up some storage space.

On the iPhone, you can see how much space is available in the Settings app and the clear space on your iOS device by deleting unused apps or data. On an Android device, the process is quite similar; you can free up space on Android by deleting unwanted apps, clearing app caches, deleting files in the Downloads folder, and more.

[​​why-do-my-apps-keep-closing5.png: / The iPhone storage screen.]
Check to see if you are dangerously low on storage space.

It’s buggy – contact the developer

Still no luck? You’ve exhausted virtually all the most fruitful troubleshooting steps, so the reality might be that the app is buggy, fundamentally incompatible with your mobile OS, or conflicting with other apps. If you haven’t been using the app for long, you should reach out to the developer to report the issue and see if you can get a refund.

Contact the developer from the app store. On an iOS device, start the App Store, find the app in question and scroll to the Ratings & Reviews section. Keep scrolling and you should see App Support to the right of Write a Review. That’s where you should find a way to reach out to the developer.

[​​why-do-my-apps-keep-closing6.png: / The App Store on iOS]
Go to the app store to find out how to contact the developer.

On Android, open the Play Store and find your app. Look for the Developer contact link under the reviews – it should contain, at minimum, an email address to contact.

How to update apps on your Android device manually or automaticallyHow to download apps on an iPhone for free in the App Store, where you can browse the top free appsWhat is Google Play? The online store for Android devices, explainedHow to update iPhone apps on iOS 13 manually, or set them to update automatically when new versions are released

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What to do when your iPhone won’t turn off

iPhone 12
The method to force restart an iPhone varies depending on the model of your device.

  • If your iPhone won’t turn off the usual way, you can force it to restart.
  • To force restart a recent iPhone that has Face ID, press and release the Volume Up followed by the Volume Down buttons, then hold the Side button until it restarts.
  • If you have an older iPhone, the button sequence to force a restart will vary slightly.
  • Visit Insider’s Tech Reference library for more stories.

You probably don’t turn off your iPhone often, but when you do, the usual method is to use a button combination and an onscreen slider to restart the device.

But what if that doesn’t work, or your iPhone is frozen and won’t respond to screen inputs? That’s when it’s time to force restart your phone.

Table of Contents: Masthead Sticky

What to do when your iPhone won’t turn off

Every iPhone has a sequence of buttons you can push to force restart your phone. It’s a fail-safe method to ensure you can turn it off if the screen is unresponsive or the phone’s software is misbehaving.

The specific method to force restart your iPhone varies, though, depending on which model you have.

How to force restart an iPhone with Face ID

If you have any model in the iPhone X, iPhone, iPhone 11, iPhone 12, iPhone 13 families (including variations like the iPhone 11 Pro, iPhone 12 Pro Max or iPhone 13 mini), or later, do this:

1. Press and release the Volume Up button.

2. Press and release the Volume Down button.

3. Press and hold the Side button (the Sleep button).

4. Wait until you see the Apple logo, and then release the button.

The iPhone 11, pictured - iphone-wont-turn-off1.png
Press and quickly release the Volume Up and Volume Down buttons before holding the Side button.

How to force restart an iPhone 8 or iPhone SE (2nd generation)

If you have an iPhone 8, iPhone 8 Plus, or an iPhone SE (second generation from 2020), do this:

1. Press and release the Volume Up button.

2. Press and release the Volume Down button.

3. Press and hold the Side button (the Sleep button).

4. Wait until you see the Apple logo, and then release the button.

How to force restart an iPhone 7

If you have an iPhone 7 or an iPhone 7 Plus, do this:

1. Press and hold the Volume Down and Side (Sleep) buttons at the same time.

2. Hold the buttons until the Apple logo appears, then release the buttons.

How to force restart an iPhone 6s, iPhone SE (1st generation), or earlier

If you have an older iPhone, such as the iPhone 6s, the first-generation iPhone SE (from 2016), or older, then do this:

1. Press and hold the Home and Side (Sleep) buttons at the same time.

2. Hold the buttons until the Apple logo appears, then release the buttons.

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How to troubleshoot your Apple TV when it isn’t working

friends watching tv streaming at home
There are several troubleshooting methods you can try when your Apple TV isn’t working.

  • If your Apple TV is not working, there are many potential reasons, so you might need to try a few troubleshooting steps to fix it.
  • If the Apple TV won’t turn on at all, make sure it’s not the remote’s fault.
  • Like on your iPhone or iPad, apps sometimes stop working, and you can swipe up to close them.
  • Visit Insider’s Tech Reference library for more stories.

Apple TV is not just a popular streaming media player; it’s also a good example of a piece of technology that’s as reliable as any major appliance. For the most part, it usually works flawlessly.

Every once in a while, though, you might experience an unexpected glitch. When that happens, some simple troubleshooting can often get it up and running so you can keep watching “Ted Lasso.”

What to do if your Apple TV is not working

It can be hard to diagnose the specific problem affecting your Apple TV at a glance, which is why troubleshooting is so important. Try each one of the troubleshooting tips listed below by potential causes until you find one that resolves your problem.

Your Apple TV won’t turn on at all

This might seem like a pretty catastrophic problem, but there are a few things you can check that might get you up and running pretty quickly.

  • If you’re trying to turn on the Apple TV using the remote control, it’s the remote that might be the issue – see the next section for troubleshooting steps. In the meantime, try to use the Apple TV Remote app on your iPhone or iPad instead.
  • If that doesn’t work, unplug both ends of the HDMI cable – detach it from your Apple TV and television (or whatever home theater device it’s connected to). Securely reattach it or, preferably, try a new cable.
  • Unplug both the Apple TV and television. Wait at least 10 seconds and then plug them back in.
  • If it still won’t turn on, skip to the end and follow the instructions to reset your Apple TV.

The remote isn’t working

In most cases, if the remote is not working, the battery simply needs to be recharged. Use a Lightning cable to plug the remote in and let it charge for 30 minutes or so before trying it again.

If you’ve confirmed the remote has a charge, it might need to be re-paired with your Apple TV. Bring the remote close to your Apple TV and then hold the Menu (on older remotes) or Back button (on the new second generation remote) and the Volume Up buttons for about five seconds until you see an on-screen message to pair the remote, and follow the instructions to complete the process.

The audio cuts out

If you’ve had an Apple TV for a while, you might have noticed that every once in a while, the audio can cut out for no apparent reason. If this happens, try to restart your TV (or the home theater hardware your Apple TV is connected to). If that doesn’t work, follow the steps in the section below called “The Apple TV itself is malfunctioning” to restart your Apple TV.

An app is malfunctioning

If you find an app – like a streaming channel or game – is not working properly, try closing the app and restarting it. No matter what your problem (the app isn’t displaying properly, there’s no sound or the screen freezes, for example) closing and restarting the app is a good first step because it’s so effortless to do.

To close the app, double-press the TV button on the remote, swipe right or left to find the problematic app, and then swipe up to close it.

The Apple TV itself is malfunctioning

If more than one app isn’t working properly, or the entire Apple TV seems to be glitching, try restarting the entire Apple TV.

To restart the Apple TV, start the Settings app on the Apple TV. Select System, then Restart.

If your Apple TV is so glitchy that you can’t get to the Settings app, there are other ways to force it to restart. You can press and hold the Menu (on older remotes) or Back button (on second-generation remotes) and TV button together until the Apple TV’s status light flashes rapidly. Then let go and Apple TV will reboot. Or simply unplug the Apple TV, wait at least 10 seconds and then plug it back in.

Nothing else works, so it’s time to reset the Apple TV

In most cases, Apple TV issues are relatively easy to resolve. But if you’ve tried everything in this article and your device is still not working properly, you might need to contact Apple support for advice or servicing. Before that, though, there’s one last thing that might bring it back to life: You can reset the device, restoring it back to factory conditions.

This is a last resort because resetting your Apple TV will wipe out all your settings and stored data, including sign-on information for all your apps. It might be worth it, though, to restore your Apple TV to a working condition. When you’re ready, follow these instructions to reset your Apple TV.

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8 ways to troubleshoot Instagram if it’s not working properly

Instagram logo on phone
You can try several troubleshoot methods on Instagram when the app is malfunctioning.

  • If Instagram is not working properly, there are many potential causes, each with its own troubleshooting method.
  • The most common steps to solve a problem is to restart the app or your phone, see if the Instagram service is down or try the app on a different device.
  • If you can’t add more accounts to follow, you might have hit Instagram’s limit and you need to unfollow some accounts before you can add more.
  • Visit Insider’s Tech Reference library for more stories.

Instagram is among the top five social media platforms with more than a billion users. Odds are, if you are sharing photos online, you’re doing it with Instagram. Which is what makes it so frustrating if Instagram is not working for you. Here’s how to get Instagram up and running again for you.

What to do if Instagram is not working

The best way to solve an issue with Instagram is usually the same as fixing any other kind of tech problem. You troubleshoot it a step at a time, usually by trying the easiest or most likely potential fix first, and then moving on to more cumbersome solutions. Here are eight ways to troubleshoot your problem, from easiest to hardest.

Are you following too many people?

Right off the bat, let’s make sure your problem isn’t related to the number of followers. If you see an error that says you can’t follow additional people, that’s not an issue with the app, your phone or the data cache – you have reached the maximum number of accounts (7,500) you can follow. If you encounter this problem, you need to unfollow accounts before you can follow new ones.

1. In the Instagram app, tap your account avatar in the lower-right corner.

2. At the top right of the screen, tap Following.

3. Scroll through the list and unfollow a few accounts you no longer need by tapping Following. You should see the button turn blue and change to Follow.

[instagram-not-working1.png:  / Instagram on iOS.]
Instagram limits the number of accounts you can follow to 7,500, so you might need to unfollow people before you can follow more.

Try to restart the app (or your phone)

If an app appears to be misbehaving on your phone, your first step should always be to restart the system to flush out any corrupted memory or cache files.

First try to completely close Instagram (if you need a refresher, here’s how to close an app on Android or close an app on iOS), and then run Instagram again. If the problem persists, shut down your Android phone or shut down your iPhone and restart it. Then try Instagram again.

Check to see if Instagram is down

Instagram has a reliable network, rarely experiencing the kind of network errors that you might notice when using the app. Even so, it’s an easy thing to check for, so there’s no reason not to check if restarting your app didn’t solve the problem. You can check Instagram’s network status at DownDetector, or just search for “Is Instagram down” in a Google search.

[instagram-not-working2.png:/ Instagram status on Downdetector.]
If Instagram isn’t working, you can check DownDetector to see if the site is down.

Ensure Instagram is up to date

If you haven’t updated your apps in a while, Instagram might be misbehaving simply because the app is out of date. It’s a good idea to leave automatic updates turned on, but if you need to manually ensure you have the latest version of Instagram installed, you can turn on automatic updates on your iPhone or update apps on your Android phone.

Try it in a browser

After trying the first few troubleshooting steps, it might be a good idea to see if Instagram works in a different environment. You could ask a friend if Instagram is working for them, or just try running Instagram on another device – like in a browser on your desktop computer. If you already are using it in a browser and don’t have a different device available, you might try a different browser, like Firefox instead of Chrome.

Clear your cache

If Instagram works for other people or you were able to access Instagram in a browser but not on your phone, that sounds like you might have a problem with your cache – it might have some corrupted data.

If you are using an Android device, you can simply clear the cache. The steps might very slightly depending upon which phone and version of Android you are running, but here’s the general procedure:

1. Start the Settings app.

2. Tap Apps & Notifications.

3. Go to the list of apps (you might need to tap See all apps) and tap Instagram.

4. Tap Storage & cache.

5. Tap Clear cache.

[instagram-not-working3.png:  The app settings screen on Android.]
Clearing the cache may resolve an unusual Instagram issue.

If you’re using an iPhone, there’s no way to clear the cache without uninstalling the app, so do that – uninstall Instagram from your iPhone, and then reinstall it from the App Store. You won’t lose any data, because Instagram stores all your photos and account settings online.

Ensure you have enabled permissions

Like many apps, Instagram requests permission to use various services and resources on your phone. If you don’t grant those permissions, Instagram might not work properly. Check your permissions and enable them to see if that solves your problem.

If you have an Android phone, follow these steps:

1. Start the Settings app.

2. Tap Apps & notifications.

3. Go to the list of apps (you might need to tap See all apps) and tap Instagram.

4. Tap Permissions.

5. One at a time, tap each permission and choose Allow only while using the app, then use the Back arrow at the top to return to the previous screen and move on to the next permission.

[instagram-not-working4.png: / The app permissions screen on Android.]
Try giving Instagram additional permissions to see if that resolves your issue.

If you have an iPhone, do this:

1. Start the Settings app.

2. Scroll down to the list of apps and tap Instagram.

3. Turn on each permission, such as Microphone, Camera, Contacts and Photos.

[instagram-not-working5.png: / The permissions screen for Instagram on iOS.]
Turn on some disabled permissions to try to resolve problems with Instagram.

Report the problem

If none of these troubleshooting tips solved your problem, you can check Instagram’s help center or report the problem you are having.

1. In the Instagram app, tap your account avatar in the lower-right corner.

2. Tap the three-line menu at the top right and then tap Settings.

3. Tap Help.

4. Here in the Help center, you can file a report about the problem you’re having or read Instagram’s help and support articles.

A beginner’s guide to Instagram, the wildly popular photo-sharing app with over a billion usersHow to log into Instagram from a mobile device or computer, or troubleshoot if you can’t log inHow to clear your Instagram cache and free up space on your phoneHow to add additional accounts on your Instagram app, and switch between them

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How to start Windows 10 in Safe Mode and then exit later

woman with headphones using PC desktop computer
There are several ways to enable Safe Mode in Windows 10.

  • Safe Mode is a Windows 10 feature that starts your computer with most of its nonessential features disabled.
  • You should boot in Safe Mode when you’re troubleshooting an issue, or if Windows 10 won’t start normally.
  • To exit Safe Mode, go into the “Boot options” menu, or just restart your computer.
  • Visit Insider’s Tech Reference library for more stories.

Nearly every version of Windows has a Safe Mode feature. This lets you start your computer with just the basic files and drivers it needs to run – most extra features will be disabled, and programs will run more slowly. By default, you won’t even have internet access.

But Safe Mode isn’t meant to be used every day. You’ll use Safe Mode when your computer isn’t working correctly, or when it won’t start up at all. By only loading the essentials, it’ll help you narrow down what’s causing the problem: The system itself, or something else you installed.

Here’s how to boot in Safe Mode, and exit it when you’re done.

How to boot in Safe Mode in Windows 10

There are many ways to enter Safe Mode, but here are the three easiest.

Using the Power icon

If you’re signed in:

1. Click the Windows icon in the bottom-left corner.

2. Holding down the Shift key, click the Power icon and then Restart.

A Windows 10 desktop with the Start menu opened and the "Restart" option highlighted.
Hold down the Shift button as you click “Restart.”

3. Your computer will restart, and then open onto a blue screen titled Choose an option. Select Troubleshoot, and then Advanced options.

safe 3
Choose “Troubleshoot” on the Choose an option screen.

4. Click Startup Settings, and then Restart. Your computer will turn off and on again.

safe 4
Choose “Startup Settings” and then click Restart to get to the final selection menu for Safe Mode.

5. Once the screen comes back, you’ll be given a few options. Press 4 to start your computer in Safe Mode, or 5 to start Safe Mode with internet access.

A PC screen asking how the user would like to start the computer. Two "Enable Safe Mode" options are highlighted.
Enable Safe Mode with or without internet access.

If you’re not signed in, do the same thing, but click the Power icon on the sign-in page.

Using the Settings app

1. Open the Settings app by pressing the Windows key + I.

2. Click Update & Security, and then Recovery.

3. On this page, underneath Advanced startup, click Restart now.

safe 2
Click “Restart now” to get to Safe Mode.

4. Your computer will restart onto the Choose an option screen. Here, click Troubleshoot, and then Advanced options.

5. Select Startup Settings and then Restart.

6. When your computer boots back up, you’ll be given some startup options. Here, press 4 to start your computer in Safe Mode, or 5 to start Safe Mode with internet access.

Holding down the power button

This is the method to use if you can’t boot into Windows normally.

1. Press your PC’s power button to turn it on.

2. As soon as you see something appear on the screen – probably the manufacturer’s logo – hold down the power button until the PC turns off again.

3. Do this two more times, and then turn on your PC again. As it’s starting, the words Preparing Automatic Repair will appear at the bottom of the screen. Let your PC go through this process – it should eventually boot onto the Choose an option screen.

A black screen with a Windows logo and the words "Preparing Automatic Repair."
Force-restarting your computer three times will put you into automatic repair mode.

4. On this screen, select Troubleshoot, then Advanced options, and then Startup Settings. When prompted, click Restart.

5. When the computer turns back on, press 4 to start your computer in Safe Mode, or 5 to start Safe Mode with internet access.

How to exit Safe Mode

There are two ways to exit Safe Mode.

The first – and easiest – is to just restart your computer. You can do this by holding down the power button, or by going through the Start menu.

If you’ve restarted your computer but it’s still in Safe Mode, you should:

1. Press the Windows key + R to open the Run menu.

2. In the text box, type msconfig and press Enter.

Screenshot_01
Run should still be a usable tool in Safe Mode.

3. At the top of the System Configuration menu, click Boot.

4. Underneath Boot options, make sure that Safe boot is unchecked. Once it is, click OK and restart your computer again.

Screenshot_02
The menu you’re looking for should look like this. The button you’re looking to uncheck is in the bottom left.

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The 30 most useful Command Prompt commands for editing files and managing your PC

typing on computer with spreadsheets
If you’re going to use the Command Prompt, you need to know its commands.

  • Command Prompt commands let you manage your computer just by typing.
  • Some Command Prompt commands let you move files, while others let you change your internet settings.
  • Here are some of the most useful Command Prompt commands, and what they do.
  • Visit Insider’s Tech Reference library for more stories.

The Command Prompt isn’t pretty, but it’s one of the most powerful apps on your PC. With it, you can move or delete files, change your Wi-Fi settings, lock your hard drive, and even shut down the computer.

But to use Command Prompt, you’ll need to know the commands for it. Here are some of the most useful commands, along with explanations of what they’ll do.

The essential Command Prompt commands

We’ll sort these commands into a few different groups, based on what they’re used for.

hands typing on laptop keyboard PC
Basic commands include closing apps and moving files.

Managing your apps

Command What it does
At Lets you schedule apps or other commands to run at a specific date and time
Msiexec Starts Windows Installer, an app that helps you properly install software
Taskkill Ends a program or process that you specify
Tasklist Shows you every app, service, and process currently running on your computer

Editing files

Command What it does
Assoc Lets you change which programs are used to open different types of files
Comp Compares two or more files, or sets of files
Del Deletes a specified file
Makecab Creates a CAB file, which can compress and store data just like a ZIP file
Move Lets you move files from one folder to another
Print Sends a specified text file to a specified printer
Recover Scans a specified disk and retrieves all the readable data on it – great for recovering files from corrupted hard drives
Robocopy Lets you copy files, folders, and more from one location to another
Tree Shows you the folder structure for a specified drive or location

businesswoman using desktop PC computer at office
Some Command Prompt commands let you troubleshoot computer or internet issues.

Managing Windows

Command What it does
Chdir Tells you the name of the directory you’re currently working from, and lets you change it
Chkdsk Scans your hard drive for errors and tries to fix them
Cmdkey Lets you view, create, or delete stored usernames and passwords
Defrag Defragments the hard drive, reorganizing the files to make data retrieval faster and more efficient
Driverquery Gives you a list of all the drivers installed on your computer
Format Formats a specified drive, erasing all the data on it
Ipconfig Shows details about your internet connections, and lets you refresh your IP addresses
Net Lets you view and edit network settings
Reg Lets you manage the Windows Registry by adding keys, exporting data, and more
Sfc Scans, verifies, and replaces important Windows system files
Shutdown Lets you shut down or restart your computer
Ver Shows the current Windows version number
Vol Tells you the volume label and serial number of a specified hard drive

Miscellaneous

Command What it does
Clip Automatically copies the output of any command to the clipboard
Cls Resets the Command Prompt and clears all the text
Color Lets you change the Command Prompt’s text and background colors
Help Generates a list of example commands, just like this one

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How to fix an Apple Pencil that’s not working

ipad pro 10.5-inch apple pencil
If your Apple Pencil isn’t working, it’s probably easy to fix.

  • If your Apple Pencil isn’t working, it might just need to charge.
  • If your Apple Pencil still isn’t working after a charge, reset its connection to your iPad and then pair it again.
  • You should also make sure that your Apple Pencil and iPad are compatible.
  • Visit Insider’s Tech Reference library for more stories.

Apple prides itself on making accessories that “just work,” no fiddling with settings or complicated button layouts required.

That’s why it can be immensely frustrating when one of those accessories – like your Apple Pencil – stops working. Luckily, these issues usually have easy fixes.

How to fix an Apple Pencil that’s not working

Charge it

It sounds too simple to be true, but your Apple Pencil’s batteries might just be dead.

Related Article Module: How to charge either Apple Pencil model with your iPad, and what to do if it won’t charge

Connect your Apple Pencil to its charger and leave it there for at least an hour. Once you’ve done that, try using it again. If this doesn’t work, try charging it with another charging source, like a different iPad.

pencil 1
Charge your Apple Pencil using the iPad or charging adapter.

Reset its connection

An Apple Pencil won’t work with an iPad that it’s not properly paired with. An Apple Pencil that’s stopped working might be having issues with that connection.

First, unpair it from your iPad.

1. Open your iPad’s Settings app and tap Bluetooth in the left sidebar.

2. If you see Apple Pencil as an option underneath My Devices, tap the “i” icon to the right of its name. If you don’t see your Apple Pencil here, move onto the pairing process.

An iPad's Bluetooth menu, with the information icon next to an Apple Pencil highlighted.
Open your Apple Pencil’s connection information screen.

3. Tap Forget This Device.

Now, let’s pair it to the iPad again.

  • To connect a 1st Generation Apple Pencil, plug it into your iPad’s charging port and then tap Pair when it appears on the screen.
  • To connect a 2nd Generation Apple Pencil, latch it onto the side of your iPad and then tap Pair if it appears on the screen.

Now try using your Apple Pencil again.

Make sure your Pencil and iPad are compatible

Not all Apple Pencils work with all iPads. You need to make sure that you have compatible devices, or they’ll never work together.

The 1st Generation Apple Pencil works with:

  • iPad Pro 12.9-inch (first and second generations, released in 2015 and 2017)
  • iPad Pro 9.7-inch (released in 2016)
  • iPad Pro 10.5-inch (released in 2017)
  • iPad (sixth generation, released in 2018)
  • iPad (seventh generation, released in 2019)
  • iPad Air (third generation, released in 2019)
  • iPad mini (fifth generation, released in 2019)
  • iPad (eighth generation, released in 2020)

The 2nd Generation Apple Pencil works with:

  • iPad Pro 11-inch (first, second, and third generations; released in 2018, 2020, and 2021)
  • iPad Pro 12.9-inch (third, fourth, and fifth generations; released in 2018, 2020, and 2021)
  • iPad Air (fourth generation, released in 2020)

If you’re not sure which iPad you have, check out our article on finding and identifying your iPad’s model number.

Contact Apple

If all else fails, there might be an issue with your Apple Pencil’s internal hardware. In this case, you’ll need to go to a professional.

Contact Apple by phone, or bring your devices into an Apple Store. They should be able to help you there.

Retail workers on the sales floor at the Tower Theater Apple Store
Most Apple retail stores also act as service centers, where you can bring in your defective devices.

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