Category: Tim Cook

The feud between Zuckerberg and Cook became public in 2014, when Cook lambasted Facebook’s business model.

In September 2014, Cook gave an in-depth interview with Charlie Rose that touched on a range of topics, including privacy.

During the interview — which took place in the weeks following the infamous leaks of multiple female celebrities’ nude photos stored on their iCloud accounts — Cook espoused Apple’s commitment to privacy while denouncing the business models of companies like Google and Facebook. 

“I think everyone has to ask, how do companies make their money? Follow the money,” Cook said. “And if they’re making money mainly by collecting gobs of personal data, I think you have a right to be worried. And you should really understand what’s happening to that data.”  

Shortly after, Cook reiterated his stance in an open letter on Apple’s dedicated privacy site. 

“A few years ago, users of Internet services began to realize that when an online service is free, you’re not the customer. You’re the product,” Cook wrote. 

Cook’s comments rankled Zuckerberg, who called the claims “ridiculous” and blasted Apple products as being expensive.

In an interview with Time later that year, Zuckerberg was reportedly visibly irritated by Cook’s assertions. 

“A frustration I have is that a lot of people increasingly seem to equate an advertising business model with somehow being out of alignment with your customers,” Zuckerberg told Time’s Lev Grossman. “I think it’s the most ridiculous concept. What, you think because you’re paying Apple that you’re somehow in alignment with them? If you were in alignment with them, then they’d make their products a lot cheaper!”

Their squabble came to a head following the Cambridge Analytica scandal when Cook criticized Facebook’s actions.

In 2018, a whistleblower revealed that consulting firm Cambridge Analytica harvested user data without consent from 50 million users. 

During an interview with Recode’s Kara Swisher and MSNBC’s Chris Hayes in the months following, Cook was asked what he would do if he was in Zuckerberg’s shoes

Cook responded: “What would I do? I wouldn’t be in this situation.”

Cook said that Facebook should have regulated itself when it came to user data, but that “I think we’re beyond that here.” He also doubled down on his stance that Facebook considers its users its product. 

“The truth is, we could make a ton of money if we monetized our customer — if our customer was our product,” Cook said. “We’ve elected not to do that.”

Zuckerberg hit back, calling Cook’s comments “extremely glib.”

“You know, I find that argument, that if you’re not paying that somehow we can’t care about you, to be extremely glib. And not at all aligned with the truth,” Zuckerberg said during an interview on The Ezra Klein Show podcast.

He refuted the idea that Facebook isn’t focused on serving people and once again criticized the premium Apple places on its products. 

“I think it’s important that we don’t all get Stockholm Syndrome and let the companies that work hard to charge you more convince you that they actually care more about you,” he said. “Because that sounds ridiculous to me.”

Privately, Zuckerberg was reportedly outraged by Cook’s remarks – so much so that he ordered his employees to switch to Android devices.

In November 2018, The New York Times published a blockbuster report detailing the fallout from the Cambridge Analytica scandal. The Times reported that Cook’s comments had “infuriated” Zuckerberg, who ordered employees on his management team who used iPhones to switch to Android. 

Soon after the report published, Facebook wrote a blog post refuting some of the reporting by The Times — but not the Zuckerberg-Cook feud. 

“Tim Cook has consistently criticized our business model and Mark has been equally clear he disagrees. So there’s been no need to employ anyone else to do this for us,” Facebook wrote. “And we’ve long encouraged our employees and executives to use Android because it is the most popular operating system in the world.”

In 2019, Zuckerberg and Cook had a meeting at the annual Sun Valley retreat in Idaho that went poorly, according to The New York Times.

According to The Times, Zuckerberg asked Cook for his advice following the Cambridge Analytica scandal.

Cook told Zuckerberg Facebook should delete the user data his company collects from outside of its family of apps, which “stunned” Zuckerberg and was akin to Cook saying Facebook’s business was “untenable,” The Times reported.

In August 2020, Zuckerberg jumped in the fray as Apple faced criticism over its App Store policies.

During a company-wide meeting, Zuckerberg openly criticized Apple, saying it has a “unique stranglehold as a gatekeeper on what gets on phones,” according to a report from BuzzFeed News. 

Zuckerberg also said that the App Store blocks innovation and competition and “allows Apple to charge monopoly rents,” BuzzFeed reported. 

Apple has been facing antitrust scrutiny from Congress and has been strongly criticized by developers — most notably “Fortnite” creator Epic Games — for the 30% fee it takes from App Store purchases. Apple recently blocked an update to Facebook’s iOS app that would have informed users about the fee Apple charges.

Apple’s latest software update has been angering Facebook since it was announced, as Facebook says the new privacy features could destroy part of its business.

In the latest version if Apple’s smartphone operating system, iOS, iPhone app developers will need to ask permission from users in order to collect and track their data. While this will affect any company who makes iOS apps, it will have a direct impact on Facebook’s advertising business: It uses data tracking to dictate which ads are served to users. 

In an August blog post, Facebook said it may be forced to shut down Audience Network for iOS, a tool that personalizes ads in third-party apps. 

“This is not a change we want to make, but unfortunately Apple’s updates to iOS 14 have forced this decision,” Facebook said. 

The complaints from Facebook and other developers led Apple to delay the new privacy tools until next year, saying it wanted to “give developers the time they need to make the necessary changes.”

Most recently, Facebook escalated the feud to a full-page ad in The New York Times, Washington Post, and Wall Street Journal.

—Dave Stangis (@DaveStangis) December 16, 2020

In the new ads, Facebook is arguing that the changes will hurt small businesses who advertise on Facebook’s platform.

“Without personalized ads, Facebook data shows that the average small business advertiser stands to see a cut of over 60% in their sales for every dollar they spend,” the ad reads, which was posted by Twitter user Dave Stangis. 

Apple hit back, telling Business Insider’s Isobel Asher Hamilton that it was “standing up for our users.” 

“Users should know when their data is being collected and shared across other apps and websites — and they should have the choice to allow that or not,” an Apple spokesperson said.

Facebook said it would help Epic Games, the company behind “Fortnite,” in its legal battle with Apple.

Epic Games is heading to trial with Apple next year over its suit claiming that Apple’s engages in anti-competitive behavior.

While Facebook isn’t joining the lawsuit, it is planning to help Epic with discovery for the trial. 

And Facebook is reportedly working on a lawsuit of its own that alleges Apple has abused its power in the app marketplace.

According to a report from The Information, Facebook is preparing a lawsuit claiming that Apple has forced app developers to follow a different set of rules than Apple-made apps, such as requiring developers to use an in-app payments system, of which Apple takes a cut.  

Facebook has reportedly been working on the case for several months and has considered inviting other companies to join the suit. 

Zuckerberg also lashed out at Apple during Facebook’s fourth-quarter earnings call, saying the company frequently interferes with how Facebook’s apps work.

When discussing Facebook’s suite of messaging apps during the conference call, Zuckerberg made a clear dig at Apple, saying the iPhone-maker made “misleading” privacy claims. 

“Now Apple recently released so-called nutrition labels, which focused largely on metadata that apps collect rather than the privacy and security of people’s actual messages, but iMessage stores non-end-to-end encrypted backups of your messages by default unless you disable iCloud,” Zuckerberg said.

Zuckerberg went on to describe Apple as “one of our biggest competitors” and said that because Apple is increasingly relying on services to fuel its business, it “has every incentive to use their dominant platform position to interfere with how our apps and other apps work, which they regularly do to preference their own.”

“This impacts the growth of millions of businesses around the world,” he added.

But Cook hasn’t backed down from his view that Facebook’s business model of harvesting user data and selling it to advertisers is harmful to consumers.

During a speech at the European Computers, Privacy and Data Protection Conference, Cook discussed business models that prioritize user engagement and rely on user data to make money. Though he didn’t mention Facebook by name, Cook made several references that alluded to the platform.

“At a moment of rampant disinformation and conspiracy theories juiced by algorithms, we can no longer turn a blind eye to a theory of technology that says all engagement is good engagement — the longer the better — and all with the goal of collecting as much data as possible,” Cook said.

Facebook has launched another ad campaign aimed at proving the need for personalized advertising amid its ongoing battle with Apple.

The initiative, titled “Good Ideas Deserve to be Found,” makes the case that personalized ads help Facebook users discover small businesses, particularly during the pandemic. 

“Every business starts with an idea, and being able to share that idea through personalized ads is a game changer for small businesses,” Facebook said in a blog post announcing the theme. “Limiting the use of personalized ads would take away a vital growth engine for businesses.”

The new campaign is Facebook’s latest effort to highlight the value of personalized ads ahead of Apple’s privacy crackdown — the new feature is expected to roll out this spring, and Facebook warned during its most recent earnings that it could begin affecting its business as early as the first quarter of 2021.

Cook called Facebook’s objections to the privacy update “flimsy arguments” during an interview with The New York Times.

During a podcast interview with The Times’ Kara Swisher, Cook said that he believes society is in a privacy crisis and that he’s been “shocked” that there’s been pushback to the new feature to this degree. 

“We know these things are flimsy arguments,” Cook told The Times. “I think that you can do digital advertising and make money from digital advertising without tracking people when they don’t know they’re being tracked.”

Cook also said he doesn’t view Facebook as a competitor, contrary to what Zuckerberg has said.

“Oh, I think that we compete in some things,” Cook said. “But no, if I may ask who our biggest competitor are, they would not be listed. We’re not in the social networking business.”