How to delete a Depop account if you want to stop shopping on the app or start a new account

BCG consumer survey
Depop users can request account deletion through a customer service email.

  • You can delete a Depop account by emailing the company with a deletion request.
  • Depop doesn’t allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one.
  • Note that Depop won’t delete your account if you have any open disputes, like not delivering a product that’s been paid for. 
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Depop is an online shopping app for iOS and Android that allows its users to buy and sell clothing, accessories, and other items from one another.

Like Poshmark or other clothing selling apps, Depop allows for thrifting and recycling of clothes. It also helps people clean out their closets and make a little bit of money, or start their own independent fashion lines.

But if you need to delete your Depop account – maybe you want to start a new shop, or curb your thrifting habits – you can do so in a few steps.

How to delete a Depop account

People don’t often need to delete their Depop accounts – the most common reason this happens is that a user wants to start a new label or shop that they don’t want associated with their previous account. Depop doesn’t allow users to have more than one account at a time, so this is the best way to start a new brand.

If you want to delete your Depop account for any reason, you may find it confusing – it’s easy to do, but there’s no button or tab on their website that supports this function.

Instead, you need to email from the email associated with your account. Be sure to include your username in the message, along with your request to delete the account.

Screen Shot 2021 01 11 at 6.21.21 PM
A sample of what you might send to Depop to close your account.

After you send the email, it may take up to seven days to process your request. Once processed, you should receive an email from the Depop team confirming that your account has been deleted.

Please note, the Depop team won’t delete your account if you have any open disputes connected to it. This means that if someone has paid for a product that you never delivered, you can’t delete your account to make it go away. You need to resolve all conflicts with other users before requesting deletion.

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How to leave a review on Depop and give the seller feedback via the app

Thrift Store counter
Leaving reviews on Depop can help sellers improve their shops.

  • You can leave a review on Depop by going to your “Receipts” menu, which shows all of your recent purchases in the app.

  • Feedback is important for helping users discern legitimate sellers from questionable or unreliable ones.
  • Depop encourages its users to leave feedback on each purchase, which the app uses to calculate seller ratings.
  • Sellers can contest feedback if they believe it’s unfair, untrue, or derogatory in nature.
  • Visit Business Insider’s Tech Reference library for more stories.

Depop is one of many apps for online thrift shopping. On sites like this, buyer feedback is paramount, because it’s the main way other users on the site know if they can rely on a seller to be honest, timely, and easy to communicate with.

Since feedback and ratings on Depop are so important – and because ratings are calculated by collecting reviews over a certain time period, rather than over the history of an entire account – the site makes it easy to leave them after making a purchase.

How to leave a review on Depop

1. Go to your profile by tapping the icon of a person in the bottom-right corner of the app.

2. Tap on the receipts icon at the top of your screen – if you have an item you haven’t left feedback for yet, it should have a red notification bubble next to it.

How to leave a review on Dedrop
Go to your profile tab and tap the receipts button.

3. Go to the Purchased tab and tap the listing for the item you want to review.

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Tap the item you want to review.

4. Tap the “Leave feedback” button at the bottom of the screen.

How to leave a review on Depop 3
Tap Leave Feedback to write your review.

5. Give the seller a star rating from one to five, based on your experience with both them and the item you bought. Underneath, leave a comment explaining why you gave them that rating.

6. When you’re finished, tap the checkmark in the top-right corner.

How to leave a review on Depop 4
Give a star rating, leave your review, and tap the checkmark to finish.

How to delete a review on Depop

If you later feel your review was unfair, you can’t change it but you can delete it. 

1. Return to the Receipts section of your profile and find the item you want to delete the review for.

2. Tap on your feedback.

3. Tap the trashcan icon in the top-right corner of the screen to delete your review.

Conditions of Depop reviews 

Before you leave a review, you should note that if the seller believes your review was unfair or left in bad faith, they can contact you to try and work it out. 

You should also know that if you can’t reach a resolution with the seller and they still believe your feedback was unfair, they can appeal to Depop to have it removed, provided they have enough evidence to prove that it was incorrect or biased. 

On its website, Depop says it will not remove feedback above three stars unless it can be categorized as one or more of the following: 

  • Posting feedback as revenge, including messages that are beyond a suitable time limit after the transaction. 
  • Including feedback that’s vulgar, abusive, and/or bigoted toward another user. 
  • Feedback that is blatantly false at the time of its writing. 

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