What is open-source software? Understanding the non-proprietary software that allows you to modify its code

woman uses laptop
  • Open-source software is non-proprietary software that can allow for collaboration and modification among developers.
  • While developers are typically encouraged to view, modify, and improve open-source software, licenses are still attached to applications with varying requirements.
  • Popular open-source software applications include Mozilla Firefox, LibreOffice, and VLC Media Player.
  • Visit Insider’s Tech Reference library for more stories.

While many application creators keep the secrets of their technology under lock and key, open-source software (OSS) takes the exact opposite approach, encouraging collaboration, transparency, and community development.

What is open-source software?

Open-source software is non-proprietary software that allows anyone to modify, enhance, or simply view the source code behind it. It can enable programmers to work or collaborate on projects created by different teams, companies, and organizations.

Open-source software authors do not view their creations as proprietary and instead release their software under licenses that grant users with the desire and know-how to view, copy, learn, alter, and share its code.

How open-source software works

OSS is shared in a public repository, granting access to anyone who wants to work on the source code. However, open-source software tends to come with a distribution license, which establishes how people can interact, modify, and share the OSS.

Once changes are made to the source code, the OSS should signify those changes and what methods were used to make them. Also, depending on the license, the resulting OSS may or may not be required to be free. With that, most open-source software is free but some require up-front costs or subscription fees.

Examples of open-source software

There are many examples of open-source software available online, with many popular applications allowing improvements and modifications from users. While not all of the changes and improvements made by programmers will be made available to the general public, the ability to work with these source codes can be educational and fun for some.

Types of open-source software licenses

While open-source software allows pretty much all programmers to use and modify it, it does come with a distribution license. Some may require anyone who modifies a program to release the new code without compensation.

The most popular licenses include:

  • MIT License
  • GNU General Public License (GPL) 2.0
  • GNU General Public License (GPL) 3.0
  • Apache License 2.0
  • BSD License 2.0 (3-clause, new or revised)

Advantages of open-source software

Utilizing open-source software has many advantages over its proprietary peers, especially for businesses and organizations just getting started in the industry.

  • Open-source software tends to be more flexible as it offers programmers multiple ways of solving problems and encouraging creative solutions.
  • Improvements and bug fixes on OSS happen much more quickly. Because open-source software allows collaboration, issues and improvements are implemented at a faster pace.
  • It’s cost-effective. Generally speaking, proprietary software requires internal employees to work on its source code to keep the information private. Open-source software allows those unaffiliated with the project access without its authors having to pay out for further development.
  • You can attract better talent. If a small business launches open-source software, the ability of all programmers to view and modify it could allow the organization to recruit particularly talented employees.

Disadvantages of open-source software

  • Open-source software can be more difficult to use since they may have less user-friendly interfaces or features that aren’t familiar to all programmers.
  • Compatibility issues may arise if the hardware used to create a piece of open-source software isn’t available to all programmers working on it. This could also drive up costs of the project.
  • Open-source software doesn’t come with the same warranties and indemnification as proprietary applications. This could become a problem as open-source software may provide no real protection from infringement.

How to use Microsoft Defender, the antivirus security program on Windows 10What is single sign-on? Understanding the authentication method that lets you log into different websites and apps with a single username and passwordWhat is SaaS? Understanding the distribution method companies use to host software on the internetWhat is JavaScript? The dynamic programming language for websites, explained

Read the original article on Business Insider

How to create folders and labels in Gmail to organize your inbox

gmail app
Gmail labels are a great way to keep your email inbox organized.

  • To create and edit folders in Gmail, go to the Labels section in Settings.
  • Gmail uses labels instead of folders to organize emails, but labels function similarly to folders.
  • You can also create a label from an email on both desktop and the Gmail mobile app.
  • Visit Insider’s Tech Reference library for more stories.

Folders are a must for keeping your email inbox organized. Gmail uses labels instead of folders, but they’re effectively the same thing. But unlike folders, you can apply more than one label to an email in Gmail.

To use a label as a “folder,” use the “Move to” option to move an email or thread out of your inbox and into a label, which you can access in the left panel of your inbox.

All work-related emails for a specific client, for example, can be put into one folder, and wedding planning related emails can be stored in another. You can even nest labels under other labels, which act like subfolders.

Here’s how to do it all.

How to create a folder in Gmail on desktop

1. Go to the Gmail website. Log in to your account if you aren’t already logged in.

2. Click the gear-shaped Settings icon at the top-right of the screen, then select See all settings.

Desktop screenshot of a Gmail inbox with the See all settings option highlighted
Select “See all settings” to create, edit, and delete folders.

3. In the Labels tab, scroll down to the Labels section and click Create new label.

4. Enter the name of the label you want, then click Create. If you want the new label to nest under an existing label (like a subfolder), click the box next to Nest label under and select the folder you want the new label to go into.

Desktop screenshot of the Labels section of Gmail settings with the New label pop-up window
Label names can be a maximum of 225 characters.

How to create a folder in Gmail on the mobile app

1. Open the Gmail app on your iPhone, iPad, or Android. Log in to your account if you aren’t already logged in.

2. Tap the three horizontal lines on the top-left of the screen.

3. Scroll down to the Labels section, then tap Create new.

Screenshot of the Gmail app with the Create new option highlighted
Scroll down past the list of already created labels to make a new one.

4. In the pop-up menu, enter the name of the label you want (225 characters max), then tap Done.

How to apply labels in Gmail

1. In your Gmail inbox on desktop, click the boxes next to the emails you want to label and click the Label icon on the right side of the top toolbar. In your Gmail inbox on the mobile app, tap the circular profile icon of the sender on each email you want to label, then tap the three dots icon, and select Label in the pop-up.

2. On both desktop and mobile, check the boxes corresponding to the labels you want to apply (you can choose more than one). On desktop, click Apply and on mobile tap the check mark to apply the labels.

Desktop screenshot of a Gmail inbox with the Label as menu highlighted
Organize your Gmail inbox by assigning labels to individual or groups of emails.

How to automatically apply labels via filtering

1. In your Gmail inbox on desktop, click the Show search options icon, which looks like three hatched lines, on the right side of the search bar.

2. Set the parameters for the filter. You can filter by From, To, Subject, Has the words, Doesn’t have, Size, and Date.

3. After setting the criteria, click Create Filter.

Desktop screenshot of a Gmail inbox highlighting the Create filter option
Automatic filters can help you organize and find relevant emails quickly without having to manually label individual emails.

4. On the next page, click the box next to Apply the label and choose a label from the drop-down menu.

5. Click Create Filter.

Screenshot of "Apply label" screen in Gmail on desktop
Select “Apply the label” and choose which label in the drop-down.

How to edit or delete a label

On desktop:

1. In your Gmail inbox on desktop,click the gear-shaped Settings icon at the top-right of the screen, then select See all settings.

2. In the Labels tab, scroll down to the Labels section.

3. To edit a label, click on the label name, enter in the new name, then hit the Enter or Return key. Alternatively, click the corresponding edit button in the Actions tab. You can also change a label’s nesting properties in this window.

Desktop screenshot of the Settings section of Gmail with the Edit label option highlighted
Add, delete, and edit labels in this section of the Settings menu.

4. To delete a label, click the corresponding remove button in the Actions tab, then click Delete.

On the mobile app:

1. In the Gmail app, tap the icon of three horizontal lines in the top-left corner, next to the search bar.

2. Scroll down and tap Settings.

3. On the next screen, select the email address you want to apply the change to.

4. Scroll down on the next page and select Label settings in the Labels section.

Screenshot of Settings page in Gmail app
Go to “Label settings.”

5. On the Label Settings page, tap the label you want to edit or delete.

Screenshot of Label Settings page on Gmail mobile app
Select the label you want to edit.

6. Tap the Name field to enter a new name, or tap the Delete [label name] button at the bottom to delete the label.

Screenshot of Label edit page on Gmail app
Here you can rename or delete your label.

How to search by date in Gmail to find older messagesHow to log into your Gmail account on a computer or mobile deviceHow to sort by sender and more in Gmail to find your most important messagesHow to reset and change your Gmail password if you’ve forgotten it, on desktop or mobile

Read the original article on Business Insider

How to use TikTok’s auto caption feature to enable captions on your own videos or hide captions from videos you’re viewing

An iPhone displaying the TikTok logo. The background is made up of large TikTok logos.
TikTok’s auto caption feature provides greater accessibility.

  • TikTok’s auto caption feature aims to make the video-sharing app more accessible to those who are deaf or hard of hearing.
  • Creators can enable or disable auto captions on their own TikTok videos with a single tap, or edit the text of the captions if needed.
  • TikTok viewers can hide or display auto captions on applicable videos at any time.
  • Visit Insider’s Tech Reference library for more stories.

With much of our social and professional lives happening online these days, inclusivity for people who are differently abled or who have certain disabilities or limitations has never been more important.

For this reason, TikTok introduced auto captions, a feature that aims to make the popular video-sharing app more accessible to those who are deaf or hard of hearing.

Auto captions automatically generate subtitles for videos, allowing viewers to read what’s being said.

How to turn on auto captions on your own TikTok videos

If you’re a TikTok creator and want to turn auto captions on, doing so is straightforward.

1. After creating a new video or uploading a previously created one, tap the check mark to enable editing mode.

tiktok captions - tap checkmark to go into editing mode
Tap the checkmark to edit your video.

2. On the editing page, tap the Captions option on the right side of the screen to enable captions.

tiktok captions - tap captions
Tap “Captions.”

3. TikTok will generate captions for spoken words in your video and display them beneath a smaller version of the video for review purposes. Check to ensure that the words are correct. If they are, you can go ahead and tap Save. If not, see our section below on editing captions.

tiktok captions page, tap save
Tap “Save” if your captions look accurate.

4. On the next page, tap Post to publish the video with captions enabled.

Note that the caption process can take a few moments depending on the length of your video. In addition, only spoken words will be captioned; music will not be translated.

How to edit captions on your own TikTok videos

You can edit auto captions from the page depicted in step three in the section above.

1. From the caption display page, tap the edit button, which looks like a small line with a pencil hovering over it to the right of the Captions header, or tap an individual line of captions.

tiktok captions edit
Tap the pencil icon or an individual line of text to edit the captions.

2. Fix any misspellings, correct incorrect words, or separate lines that look too long, and tap Save.

3. Tap Save when you’re happy with how your captions look, and proceed to tap Post to publish the video.

How to turn off auto captions on a TikTok video you’re viewing

While many people find captions useful or necessary when watching TikTok videos, not everyone loves or needs the feature. If you prefer to enjoy content without auto captions, you can disable them.

1. When watching a TikTok video, tap one one of the captions as it pops up on the screen.

2. A small bubble will appear above or below the caption. Tap Hide captions. The captions will then disappear behind a small text box.

tiktok hide captions option
Tap the auto captions, then tap “Hide captions.”

You can re-enable auto captions by tapping on the small text box video which indicates that captions are available.

tiktok caption, enable hidden captions
Tap the text box to re-enable auto captions.

How to fast forward or rewind on TikTok and skip to a certain part of a videoHow to ‘dislike’ a TikTok video to make the app better understand what kind of content you want to viewHow to block or unblock someone on TikTokHow to make your own sound on TikTok, or add music and voiceover to your videos

Read the original article on Business Insider

Yes, the Nintendo Switch has Bluetooth – here’s how to connect a headset or new controller

Nintendo Switch vs Nintendo Switch Lite
The Switch has Bluetooth features built in.

  • The Nintendo Switch does have Bluetooth, and you can use it to connect headphones or controllers.
  • If you buy a Bluetooth adapter, you can even connect non-Nintendo controllers to the Switch.
  • These Bluetooth adapters can be used when the Switch is docked or in handheld mode.
  • Visit Insider’s Tech Reference library for more stories.

Between wireless controllers and wireless headphones, Bluetooth is one of the most popular technologies around today. Nearly every major device uses Bluetooth in some way, and that includes the Nintendo Switch.

When it first launched, the Switch’s Bluetooth features were pretty limited. And while it’s still not the best device for Bluetooth fanatics, it now supports both Bluetooth headphones and controllers.

Here’s how Bluetooth works on the Switch, and how to connect your headphones or controllers.

Yes, the Nintendo Switch has Bluetooth

The Nintendo Switch uses Bluetooth to connect with both wireless controllers and audio devices.

Pairing headphones

To pair Bluetooth headphones or speakers with your Switch, make sure the console is updated and then open the Settings menu. Scroll down to Bluetooth Audio and select Pair Device, then connect your headphones.

The Nintendo Switch's Bluetooth Audio screen.
You can pair your headphones with the Switch through this menu.

Just note that once you’ve connected a pair of Bluetooth headphones to the Switch, you can only connect two wireless controllers (or one pair of Joy-Cons). And your headphones will disconnect while playing local multiplayer.

For more information on how the Switch’s Bluetooth audio feature works, check out our article “How to connect Bluetooth headphones to a Nintendo Switch in 2 ways.”

Pairing controllers

Most official Nintendo Switch controllers are wireless, and they all connect in the same way.

On the Switch’s home screen, select the Controllers icon and then Change Grip/Order. At that point, you’ll likely just need to press your controller’s shoulder buttons at the same time. If you’re trying to pair a totally new controller, you might also need to press the controller’s SYNC button.

For more details on syncing new wireless controllers, see our article “How to sync Nintendo Switch controllers with your system, so that up to eight people can play at once.”

Nintendo Switch Controllers
By default, you can connect up to eight wireless controllers at once.

But what if you want to play your Switch with a controller from another system – say, the PlayStation DualShock? There’s no built-in way to do it, but that doesn’t mean it’s impossible.

If you’re willing to spend a few extra dollars, you can go on Amazon and buy a Nintendo Switch Bluetooth adapter. These adapters plug right into your console or dock and let you connect extra Bluetooth devices.

The best Nintendo Switch Bluetooth adapters to buy

If you want to connect wireless headphones to your Nintendo Switch without the controller and local multiplayer restrictions mentioned above, try the Thunderobot Bluetooth 5.0 Audio Transmitter.

You’ll plug it into your Switch’s charging port when in handheld mode, or into the Switch’s charging stand when it’s docked. Just note that you might experience some audio delay compared to the built-in wireless headphone feature.

If you’re instead looking to connect a non-Nintendo controller to the Switch, check out 8BitDo’s Wireless USB Adapter. Not only will it let you use controllers like the DualShock, it’ll let you remap the buttons too.

A person plays a Nintendo Switch with a PS5 DualShock controller.
The 8BitDo wireless adapter (seen here plugged into the Switch’s dock on the right side) lets you connect nearly any modern game controller.

The Switch’s native Bluetooth features will absolutely be enough for most users. But if you’re a big Bluetooth aficionado, you might want to invest in a Bluetooth adapter or two.

3 ways to fix a Nintendo Switch that isn’t charging properlyThe Nintendo Switch uses microSD cards – here’s what size you should buy, and how to install itYou can’t watch Netflix on a Nintendo Switch, but you can watch YouTube and Hulu – here’s what you need to knowHow to download Nintendo Switch games onto your console, or enter a download code to get a game

Read the original article on Business Insider

How to set up and use the Google Home app on your mobile device

Google Home on a table next to a Google phone
The Google Home app helps you manage all your smart devices.

  • You can set up the Google Home app to connect your smart devices and use Google Assistant.
  • Start the process by downloading the Google Home app and creating a new home to add devices to.
  • The Google Home app acts like a remote control for smart home devices.
  • Visit Insider’s Tech Reference library for more stories.

Google Home is a smart speaker that you can interact with via voice commands, and the accompanying Google Home app is like a remote control for smart home devices.

The app allows you to set up, manage, and control not only Google Home and similar devices, but also smart home products like lights, cameras, and even your thermostat. Here’s what you need to know.

How to set up a Google Home account on the Google Home app

1. Download the Google Home app onto your Android or iOS device.

2. Open the Google Home app. If it’s your first time using the app, watch the short video (optional), then tap Get Started.

Screenshot of the introductory page of the Google Home app
The short video gives a general overview of the many things Google Home can do.

3. Confirm which Google account you want to use with the Google Home app by selecting it, then tap OK. If you don’t already have a Google account, you can create one by tapping Use another account and selecting Create account on the next page.

Screenshot of the Confirm account page of the Google Home app
Log in to a Google account, or choose an account you’re already signed into.

4. On the Create a home page, tap Get started. On the next page, tap New devices to set up a new device or Works with Google to link an existing device or service.

Screenshot of the Choose a home page of the Google Home app
If this is your first time using the app, you’ll need to create a new home to assign devices to.

5. On the Choose a home page, tap Create another home, then Next. Choose a nickname to identify the home, then enter the address on the next page. The Google Home app will then look for devices to connect to.

Screenshot of Choose a home page on Google home app
Tap “Create another home” and hit “Next.”

How to set up a Google Home device on the app

1. Plug in your Google Home device. When you hear a chime, you know it’s powered on.

2. Open the Google Home app and tap the plus + icon in the top-left.

Screenshot of the homepage of the Google Home app
Start the setup process by tapping the plus icon.

3. Choose Set up device from the Add and manage menu.

Screenshot of "Add and manage" page on Home app
Tap “Set up device” to begin.

4. Tap the New devices option to begin linking your Google Home to the app.

Screenshot of the Set up a device page of the Google Home app
Set up a new Google Home by tapping the first option.

5. You will be asked to choose a home to link your Google Home device to. Select an existing Home profile or create a new one, then tap Next.

6. The Google Home app will begin searching for devices. Once it identifies your Google Home device, tap Next.

7. Once it’s finished connecting, the Google Home app will ask you to confirm the connection by playing a sound on the Google Home speaker. Tap Yes if you hear the sound, or Try Again if you don’t.

8. You may be asked to agree to legal terms. If they appear, click I agree or No thanks.

9. You may be asked to opt-in to improve your device experience by sharing device stats and crash reports with Google. Choose either No thanks or Yes, I’m in.

10. Pick which room the device is located in to help name and organize your Google Home speaker within the Google Home app. Then tap Next.

11. Select the Wi-Fi network you want to connect your speaker to. Then tap Next.

How to set up Google Assistant

1. Once the Google Home device and Google Home app are connected, you’ll be asked to set up Google Assistant, the artificial intelligence assistant for Google products. After reading the relevant agreement, tap Next.

2. Tap I agree to activate Voice Match, which teaches the Assistant to recognize your voice. Follow the on-screen prompts to set it up.

3. Enable Personal results to have your Google Home speaker read or show results specific to you, like with your Gmail, Google Calendar, Google Photos, YouTube playlists, recipes, and more.

4. You will then be asked to choose a default music service and link to music and media services like Spotify and Netflix. If you choose to link them, you’ll need to log in and connect them to your Google Home app. When finished, tap Next.

5. After choosing whether or not to receive emails about your device, and adding optional details on the review page, tap Next to finish setup.

How to set up a Google Home Mini or Google Nest Mini using your smartphoneHow to set up Google Assistant on iOS or Android so it responds to ‘OK Google’How to change your Google Assistant voice across your Google devicesHow to play podcasts on your Google Home smart speaker in 2 different ways

Read the original article on Business Insider

How to connect Bluetooth headphones to a Nintendo Switch in 2 ways

Nintendo Switch
The Nintendo Switch now natively supports Bluetooth headphones.

  • You can connect Bluetooth headphones to your Nintendo Switch through the System Settings menu.
  • While you have Bluetooth headphones connected, you can only use up to two wireless controllers.
  • If you prefer, you can also connect Bluetooth headphones to your Switch with a Bluetooth adapter.
  • Visit Insider’s Tech Reference library for more stories.

It took a few years, but the Nintendo Switch finally supports Bluetooth headphones right out of the box. It only takes a few moments to set the feature up, but it has a number of limitations.

That’s why you can also use a Bluetooth adapter, which is more work but gives you more options.

Here’s how to connect Bluetooth headphones to your Nintendo Switch, using either the built-in Bluetooth feature or a Bluetooth adapter.

How to connect Bluetooth headphones to your Nintendo Switch

Using the built-in Bluetooth

Before anything, make sure that your Nintendo Switch is updated. The Bluetooth pairing feature is only available in the most recent versions of Switch’s operating system, so you’ll need to update to unlock it.

Your Switch should let you know when there’s an update available, but you can check manually by opening System Settings and scrolling down to the System tab.

A Nintendo Switch screenshot of a page reading "Preparing to update system..."
You might need to update your Switch before connecting a headset.

Once you’ve updated:

1. Open your Switch’s System Settings menu by selecting the gear icon on the home screen.

2. Scroll down to the Bluetooth Audio tab, and then select Pair Device.

The Nintendo Switch's Bluetooth Audio screen.
Pair a new device to the Switch.

3. Put your Bluetooth headphones into pairing mode and hold them close to the Switch.

4. When your headphones appear as an option on the Switch, select them and let the devices connect.

A Nintendo Switch screenshot of a page asking the user if they'd like to connect to a pair of AirPods.
Connect to your headphones when they appear on screen.

Once connected, all sound will come through the Bluetooth headphones until they’re disconnected. In the future, the devices should connect automatically. You can disconnect or unpair your headphones from the Switch by returning to this menu and selecting your headphones.

But connecting Bluetooth headphones to the Switch comes with some restrictions.

  • While connected, you can only use up to two wireless controllers (or one pair of Joy-Cons).
  • Your headphones will be disconnected during local multiplayer.
  • Bluetooth microphones won’t work.

Some users have also claimed that using the built-in Bluetooth feature makes the console very quiet. If you feel the same, go to the System menu and make sure that the Lower Max Headphone Volume option is turned off.

The Nintendo Switch's System settings page, with the "Lower Max Headphone Volume" option turned off.
Make sure that volume limits are turned off.

If you don’t feel like dealing with these restrictions, you can connect your headphones with a Bluetooth adapter instead.

Using a Bluetooth adapter

Bluetooth adapters are tiny dongles that connect to your Switch’s charging port or dock and let you connect Bluetooth devices. These don’t just have to be headphones – some, like the 8BitDo Wireless Adapter, will let you connect non-Nintendo controllers to your Switch too.

You can get a good Bluetooth headphone adapter on Amazon for not much money. Once you do, here’s how to use it:

1. With the adapter inserted into the Switch, hold the pair button for several seconds to place it into pairing mode. Most will flash once in this mode.

2. Now hold down the pair button on your headphones. When the light on the adapter becomes solid or turns off, you’ve successfully paired the devices.

Be sure to follow the pairing instructions included in your specific adapter’s manual.

Steven John contributed to a previous version of this article.

How to sync Nintendo Switch controllers with your system, so that up to eight people can play at onceNintendo Switch Online gives you online multiplayer, free Switch games, secure save data, and more – here’s how it worksHow to turn off your Nintendo Switch or put it into Sleep Mode, to save battery or fix software issuesHow to connect your Nintendo Switch to a TV, and what to do if it won’t connect

Read the original article on Business Insider

How to delete your PS4 user account or permanently close your PlayStation Network account

Playstation 4 PS4 controller
If you delete a PS4 user account, you’ll permanently lose its data.

  • You can delete your PS4 account by navigating to Login Settings.
  • Deleting a PS4 user account will result in the loss of all data and screenshots tied to the account.
  • You can also close a PSN account, though this is more serious and will delete your ID.
  • Visit Insider’s Tech Reference library for more stories.

If you’re selling your PlayStation 4, you may want to disconnect your PS4 user account from the device. You may even decide to permanently delete your PlayStation Network account.

Whatever your reason for deleting your PlayStation accounts, there are a few steps needed to accomplish either of these goals.

How to delete PS4 user account

1. On your PS4, go to Settings.

2. Choose Login Settings in the drop-down.

3. On the Login Settings page, select User Management.

A screenshot of the PS4 Login Settings page with a box around the User Management option.
You can find the Login Settings in the Settings menu dropdown.

4. On the User Management page, select Delete User.

5. A list of users will appear on the next screen – select the user you wish to delete.

A screenshot of the PS4 Delete User screen with a box around a user named User1.
To reach the Delete User page, select the “Delete User” option on the User Management page.

6. Select Delete.

A screenshot of the PS4 Delete User screen with a box around the delete button.
After selecting delete on this page, your PS4 will ask you to confirm your decision.

7. Select Yes to confirm deletion of the account and wait for the PS4 to finish.

8. Click OK.

How to close your PlayStation Network account

Deleting your PlayStation Network account differs from deleting your user account as it deletes your PlayStation ID. Deleting it is a serious undertaking and will result in the following:

  • Loss of access to any content purchased using the account. The content is non-transferable and refunds are unlikely.
  • Your PlayStation ID cannot be used to create a new account.
  • Loss of access to any subscriptions and what they include.
  • Loss of access to your PlayStation Network wallet. Funds in the wallet are subsequently gone for good.

If you wish to delete your PlayStation Network account, this is how:

1. Go to the PlayStation support contact page.

2. Click Account & Security.

3. Click Change Online ID & other account questions.

A screenshot of the PlayStation support contact page with a box around the "Account & Security" menu option and another box around the "Change Online ID & other account questions" submenu option.
You must have “Accounts & Security” selected on the support page in order to see the “Change Online ID & other account questions” option.

4. Scroll down and under Need to contact us?, click Chat now in the Live chat box.

5. Fill in the requested information and click Request chat.

A screenshot of the PlayStation support Live Chat with a box around the account-identifying fields and the "Request chat" button.
Your PlayStation Network account information is needed before you can start a live chat with a support team member.

How to take screenshots or videos on the PS5 and then view or share them onlinePS5 storage: How to manage your console’s storage or expand it with an external hard driveHow to use PS Remote Play to play PS5 games on a computer, mobile device, or another consoleHow to upgrade your PS4 games to play on a PS5 with better graphics and frame rates

Read the original article on Business Insider