Southwest Airlines passengers dance and cheer as couple accused of refusing to wear masks get thrown off flight

Southwest Airlines flight
Passengers on a Southwest Airlines Boeing 737 Max 8 flight line up to exit the aircraft after arriving at Houston’s Hobby airport March 20, 2021.

  • A TikTok video shows a woman arguing with a flight attendant about not complying with a mask-wearing mandate.
  • Passengers on the Southwest Airlines flight can be heard heckling and jeering at the passenger.
  • As the woman and her partner are escorted off the flight, those on the plane cheer and dance.
  • See more stories on Insider’s business page.

A TikTok video shows an entire plane clapping and cheering after a couple is escorted off a Southwest Airlines flight, Newsweek reported.

In the video shared by user Brendan Edler, a woman is seen arguing with a crew member.

The footage, which is filmed discreetly from three rows back, starts mid-argument.

The dispute revolves around a passenger who refused to comply with COVID-19 safety protocols by not wearing a mask.

Read more: Inside Southwest Airlines’ legendary culture – and how to get hired there

It should be noted that the woman is wearing a mask at the start of the clip.

The reaction of those on the plane, however, suggests this was not the case earlier on.

The woman, whose identity is unknown, is insistent that she did not break the rules. “I did comply,” says the woman to the flight attendant. “You’re saying I didn’t comply and put my mask on when you ask asked me to?”

Shortly after, the woman accuses the flight attendant of not telling the truth. “You’re a liar and you have to live with that,” she is heard saying.

Those on the flight then begin to heckle the woman and start saying their farewells.

“Bye,” shouts one person.

“Get off the plane,” yells another.

“That’s what happens when you don’t say you’re sorry,” someone else can be heard saying.

The woman then stands up, shows her middle finger to those on the plane, and walks off with her traveling companion.

The remaining passengers appear jubilant, with one woman proceeding to dance.

Insider contacted Southwest for further context on the incident. The airline said that it does not have any further details on the situation but provided information on its mask-wearing policy.

“Federal law requires Southwest to ensure every person age two and over to wear a mask at all times throughout a flight, including during boarding and deplaning,” a Southwest Airlines spokesperson said. “We communicate the face-covering mandate to all Customers at multiple touchpoints throughout the travel journey.”

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Cancellation policies for the 4 major airlines show it’s almost impossible for customers to just get their money back

FILE PHOTO: Delta Airlines planes and a British Airways plane (2nd L) are pictured at Seattle-Tacoma International Airport, on the day Delta CEO Ed Bastian told employees he was cutting 40% of capacity in the coming months, the largest in the airline's history, in addition to pursuing aid, in SeaTac, Washington, U.S. March 13, 2020.  REUTERS/Jason Redmond/File Photo
FILE PHOTO: Delta Airlines planes and a British Airways plane are pictured at Seattle-Tacoma International Airport in SeaTac, Washington

  • Throughout 2020, travelers have been forced to cancel or reschedule trips due to the coronavirus pandemic.
  • Most airlines allow customers to rebook or cancel, but it can be difficult to get a monetary refund. 
  • Here’s what you can do if you have a flight with United, Delta, American, or Southwest that you need to cancel.
  • Visit Business Insider’s homepage for more stories.

With US passports virtually useless and coronavirus cases spiking in various parts of the country, many Americans are postponing or canceling their travel plans.

A recent rise in coronavirus cases along with the discovery of a new strain means some travelers may continue to postpone or cancel their plans. And on December 16, the Centers for Disease Control and Prevention updated travel guidelines for winter holidays, recommending “postponing travel and staying home, as this is the best way to protect yourself and others this year.”

While airlines have been more flexible than usual with allowing customers to change their reservations, the industry is losing billions of dollars as air travel remains disrupted. 

When it became clear that air travel was going to be on the decline for the foreseeable future, the Transportation Department said “any airline operating in the US, foreign or domestic,” had to refund tickets for flights the airline canceled and couldn’t offer an alternative without a “substantial” schedule change,” as reported in the Wall Street Journal.

Many airlines have placed the responsibility on consumers if they want to change their plans, but if fliers want a monetary refund it can be hard. 

Here’s a look at what the major US Airlines are doing in the case of cancelled plans. 

American 

Tickets that expired between March 1, 2020 and September 30, 2020 can be used until December 31, 2021. The airline has dropped change fees for flights originating from North and South America. Basic Economy fares are still ineligible for change fees.

Customers can change their flight once, but additional fees may apply when rebooking. Destination changes are allowed. 

If a customer wants to cancel their trip, the value of the ticket will be applied to a later date. There is no outright option for customers to get their money back when they cancel online.

American no longer blocks middle seats.

Delta 

Customers can modify their trips, “including any flights purchased before April 17, 2020, departing March 2020 through March 2021 and all tickets purchased March 1, 2020 through March 30, 2021.” The airline has dropped change fees for all flights originating from North America. Destination changes are allowed. 

Cancellations are allowed on Delta, and the value of the ticket may be applied to a new reservation up to one year from the original purchase. Basic Economy tickets are not eligible for refunds. 

Delta will continue to block off middle seats until the end of March. 

Southwest

If a customer using a non-refundable ticket cancels, their funds will be valid until September 7, 2022. Once a customer rebooks the ticket, it will expire 12 months after purchase, following Southwest’s traditional booking rules. 

Southwest does offer refunds via the original form of payment, but only on Business Select or Anytime tickets. 

Southwest no longer blocks middle seats.

United 

United does allow passengers to change or cancel their flights. Tickets issued between April 1, 2020 and March 31, 2021 are eligible for a flight change of equal or lesser value without a fee change. The same rules apply to any canceled flights, with customers receiving credits for use at a later date. The airline has also dropped all change fees – including Basic Economy fares – for flights originating from the US.

In the event that the new booking costs more than the old one, the customer will have to pay the difference. 

United, like American and Southwest, has resumed the sale of middle seats. 

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