6 ways to troubleshoot Chromecast audio issues and get your sound working again

Google Chromecast
Audio issues aren’t unheard of for the Google Chromecast.

  • You can fix your Chromecast’s audio issues in several easy ways.
  • If your Chromecast is having audio issues, check your TV’s settings, and restart the app you’re playing from.
  • Google also offers an interactive tool to help diagnose and troubleshoot Chromecast audio issues.
  • Visit Insider’s Tech Reference library for more stories.

Google’s Chromecast allows users to easily stream media from other devices onto their TV. All it takes is an HD television and an internet connection.

It’s a pretty clever device, but it’s not without its issues and glitches. Users have reported problems with audio cutting out or simply not playing despite the video playing perfectly, for example. When this happens, it’s up to the user to troubleshoot these issues – luckily, they’re usually easy to fix.

How to troubleshoot a Google Chromecast’s audio issues

Here are five ways you can troubleshoot your Chromecast sound and audio issues before you go out and buy a replacement device.

Check your TV or other device’s settings

Woman adjusting TV settings
Adjust your device’s sound settings to fix Chromecast audio issues.

It’s important to make sure the speakers on the device you’re casting to are set to enabled, and that your volume is turned up.

Some modern TVs will disable their internal speakers to use external speakers or sound systems. Check to see that you have the correct settings turned on. If you’re not sure how to find this or the usual method doesn’t work, consider resetting your TV to its default or factory settings. That should restore the internal speakers.

Ensure your Chromecast is working correctly

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Double-check that your Chromecast is updated and plugged in properly.

To rule out any hardware issues, you should always check to see that your Chromecast is plugged in properly – both to your TV and to the power socket on your wall.

You can test this further by plugging your Chromecast into a different wall socket or HDMI jack on your TV. You can also try switching out the HDMI cord for the micro-USB cord and plugging that in to see if it solves the issue.

Reboot your Chromecast device using the Google Home app

Rebooting your Chromecast could iron out any issues, audio-related or otherwise, and takes only a few seconds. Here’s how to do it.

1. Launch the Google Home app on your device.

2. Select the Chromecast device on your home screen that you’re experiencing issues with.

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Select the Chromecast device you want to reboot.

3. Tap the cog on the upper right-hand corner of your screen to open the Settings option.

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Open your Chromecast device settings.

4. Choose the three-dotted “More” icon to open your extra settings.

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The three-dot icon is vertical on Android and horizontal on iPhone.

5. Select “Reboot.”

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Tap Reboot to restart your Chromecast device.

6. Wait for your Chromecast device to restart and confirm your sound issues have been resolved.

Restart your selected media

woman controls smart tv with phone
Try stopping and restarting your media to see if the audio glitch is fixed.

Sometimes Chromecast audio issues are simply a random glitch that can be solved by stopping and restarting the media you wish to play. Try disconnecting from the Chromecast device in question, then reconnecting before restarting the video or music you’re listening to.

Use the Google Home app’s sound settings to fix sound delays

Sometimes sound issues arise because your sound system is more advanced. The Google Home app has a tool to help you get your audio synced when you’re casting to a group of devices, like a set of speakers.

To fix the issue and your Chromecast audio, select the Chromecast device you’re using from the Google Home app’s main screen, tap the gear icon to access your settings, and then choose “Group delay correction.”

Chromecast 5
You can fix Chromecast sound delays with grouped speakers in the Google Home app.

From here, Google suggests you cast music to your “group” of speakers or devices, stand by the device where you hear the delay, and using the slider, move it left or right until the audio is synced.

Follow Google’s interactive walkthrough to troubleshoot your issues

Google offers an interactive, step-by-step tool to diagnose and fix issues with either your Chromecast or Chromecast Audio devices.

Troubleshoot Chromecast issue
Google offers an interactive troubleshooting tool for Chromecast users.

You can get tips and fixes for the most common problems you might experience, though they also have a community where you can ask questions and receive answers from fellow users.

And if all else fails, you can contact Google customer support.

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How to get HBO Max on an Amazon Fire Stick and watch shows like ‘Game of Thrones’ or ‘Friends’

friends watching tv streaming at home
Like most streaming services, you can access HBO Max on any Amazon Fire device.

  • You can get HBO Max on an Amazon Fire Stick, and all other Amazon devices, in a few simple steps.
  • To get HBO Max on your Amazon Fire device, just download the app and log into your account.
  • HBO Max is home to a wide host of different movies and shows, both new and old.
  • Visit Insider’s Tech Reference library for more stories.

HBO’s streaming service HBO Max has tons of hit series people love, like “Friends,” “Rick and Morty,” and “The Bachelor,” plus great originals like “Euphoria,” “Game of Thrones,” and “Last Week Tonight with John Oliver.” HBO Max also offers tons of films to choose from on movie night – there’s something for everyone.

Although Amazon experienced some difficulty partnering with competing streaming services, HBO Max finally arrived on Amazon devices in November 2020.

You can download now HBO Max on Amazon Fire TVs, Fire Tablets, Fire Cubes, and Amazon Fire Sticks – here’s how.

Once you’ve got HBO Max on your Amazon device, check out our guides on how to make the most of the service’s features.

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How to connect your iPhone to a TV using AirPlay, screen mirroring, or a simple cable

man at home watching streaming from phone to TV laptop
It’s easy to connect your iPhone to your TV in a few different ways.

  • You can connect your iPhone to a TV using an AV cable, AirPlay, or screen mirroring.
  • To AirPlay or screen mirror your iPhone, you also need to have an Apple TV or AirPlay 2-compatible smart TV.
  • With AirPlay, you can stream content directly from video apps like Hulu and HBO Max.
  • Visit Insider’s Tech Reference library for more stories.

No matter what your reason, it’s easy to connect your iPhone to a TV or computer monitor. Photos and videos display at full resolution – much better than the limited resolution of your iPhone – so connecting an iPhone to a larger screen can be a viable substitute for a smart TV.

There are three ways to connect your iPhone to a television or monitor: via an AV cable, using your iPhone’s built-in screen mirroring feature, or using AirPlay from directly within third-party apps like Hulu.

The process is essentially identical to connecting your iPad to a TV, and in fact, you can use the same adapter or Apple TV for both your iPhone and iPad.

Here’s how to do it.

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How to reset and re-pair a Roku remote if it’s not working

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Some Roku remotes need to be reset if they’re not working properly.

  • You can reset your Roku enhanced remote if it’s not working by accessing the remote’s reset button.
  • If your Roku remote is the standard infrared version, there’s no reset option – just replace the batteries.
  • If you want to pair your remote to a new device, you must first reset it.
  • Visit Insider’s Tech Reference library for more stories.

All Roku media players come with a simple but effective remote control. Though the remote isn’t essential – you can also control your Roku via a smartphone app on your iPhone or Android device – it’s pretty convenient.

But if your Roku remote isn’t working, you might need to reset it. You can also reset the remote if you want to use it on a different Roku player.

Here’s how to do it.

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How to set up any Google Home device and personalize your preferences using the Google Home app

google home
You can set up any Google Home model with these steps.

  • To set up a Google Home device, you will need to use the Google Home app, a Google account, and a secure Wi-Fi network. 
  • You can set up your Google Home and enable Google Assistant within the Google Home app. 
  • You can also use Google’s guided tool to help set up your own Google Home devices.
  • Visit Insider’s Tech Reference library for more stories.

Google Home and its family of devices, including the Google Home Mini and the Google Nest Hub, can do everything from telling you the weather to read out a recipe or even playing your favorite songs via Spotify.

If you’ve recently purchased one of these devices and are uncertain about how to set it up and get started, here are some pointers to help you on your way. 

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What is Sonos S2? Here’s what you need to know about the latest app and operating system for Sonos audio devices

sonos airplay
The newest operating system for Sonos speakers is Sonos S2.

  • Sonos S2 is the newest version of the Sonos operating system and family of mobile apps, replacing Sonos S1.  
  • Sonos S2 includes support for higher quality audio, Dolby Atmos, and other features that will appear in future Sonos devices. 
  • Not all older Sonos products are compatible with Sonos S2, but some new Sonos speakers won’t work with Sonos S1. 
  • Visit Business Insider’s Tech Reference library for more stories.

Sonos S2 is the latest version of the Sonos music platform’s operating system and apps. It’s a major update to the system, one that represents a major shift in the way Sonos treats product compatibility. Instead of all products working together, some new products require Sonos S2, while some old products require Sonos S1. 

What to know about Sonos S2

Sonos S2 is the latest version of the Sonos app and operating system, and it’s generally referred to as simply Sonos.

 

If you are continuing to use the older version of the software, though, the app is renamed Sonos S1 Controller (for Android and iOS) to more clearly differentiate them. Sonos S2 apps (on Android and iOS) are referred to as “Sonos.” 

What_is_Sonos_S2 1
Sonos S2 is referred to as simply “Sonos.” Only Sonos S1 is described with a version number.

The major changes in the Sonos S2 operating system are behind the scenes, designed to facilitate features found in new and future Sonos products. The S2 version fixes bugs and enhances the overall security of the system, while also increasing the bandwidth for music to support higher fidelity and better-quality audio. S2 also includes support for Dolby Atmos surround sound (which is now found in the Sonos Arc sound bar). 

The app is also substantially redesigned with a simplified interface and the ability to save room groupings so it’s easier to play music in multiroom situations with just a tap or two.

What_is_Sonos_S2 2
You can now set up room groups and save them for future use using the plus sign.

Compatibility with Sonos devices

If you have the Sonos S1 system installed, Sonos will offer to upgrade to S2 when you start an app to control a speaker. You can defer this till later and keep using S1, but if you choose to upgrade to Sonos S2, you cannot go back – the upgrade is permanent. 

Before you upgrade, you should be aware of compatibility issues between Sonos S1 and S2. Most of the contemporary products in the Sonos family will work fine regardless of whether you are using Sonos S1 or S2.

These products are compatible with either version of the operating system:

  • Amp
  • Beam
  • Boost
  • Connect (Gen 2)
  • Connect:Amp (Gen 2)
  • Move
  • One (Gen 1 and Gen 2)
  • One SL
  • Play:1
  • Play:3
  • Play:5 (Gen 2)
  • Playbar
  • Playbase
  • Port
  • Sub (Gen 1 and Gen 2)
  • Symfonisk 

A few Sonos products only work with Sonos S1:

  • Bridge
  • CR200
  • Connect (Gen 1)
  • Connect:Amp (Gen 1)
  • Play:5 (Gen 1)
  • All ZonePlayers

Sonos products that only work with Sonos S2:

Finally, as of right now, there are a few new products that require Sonos S2 to work properly. In the future, Sonos will likely release more products that are only compatible with Sonos S2, so it’s a good idea to transition to S2 when possible:

  • Arc
  • Five 
  • Sub (Gen 3)

In the relatively unlikely case that you own Sonos speakers from both extremes – an old product that requires Sonos S1 and a new one that requires Sonos S2, it’s possible to maintain both Sonos networks in your home at once, but the two networks can’t work together, such as sharing room groups.

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How to translate live conversations with Google Assistant using its built-in Interpreter Mode

woman on phone in car
Google Assistant’s Interpreter Mode is particularly useful when traveling abroad and in situations that require navigating language barriers.

  • You can translate conversations with Google Assistant in up to 44 languages by using its Interpreter Mode, which is built into the Google Assistant app. 
  • Google Assistant is an artificial intelligence-based program, similar to Siri and Alexa, that has the capability to translate a conversation in real-time, among many other things. 
  • Its Interpreter Mode is now available on iOS devices and Androids, in addition to smart speakers and tablets. 
  • Currently, Interpreter Mode can only be used online, unlike Google Translate.
  • Visit Business Insider’s Tech Reference library for more stories.

Google Assistant is a virtual assistant, similar to Siri and Alexa, that is fueled by artificial intelligence to perform various tasks. The company calls it “your own personal Google” – the artificial intelligence component, much like its search engine, brings the internet to you and answers your questions. 

You can ask Google Assistant to play music, look up sports scores, search for directions, and even control your home through its smart devices. Google Assistant is available on many “smart” platforms, including smartphones, Google Home speakers, tablets, and displays.

Real-time translation is among its many features and is particularly helpful when traveling abroad and navigating conversations with language barriers. After getting Google Assistant’s attention (just say “Hey Google”), command it to be your translator in any language. Interpreter Mode will automatically be activated. 

We’ll show you how to both use this feature and troubleshoot potential problems.

How to translate conversations with Google Assistant

Google Assistant for phones and tablets has a few more language options than the version for smart speakers and displays, one being Urdu, the official national language of Pakistan. 

1. If you’re using an iPhone, you’ll need to download the Google Assistant app from the App Store. (It’s already included in the operating system on Androids.)

2. Open the app and say “Hey Google” or hit the microphone icon. The AI is now listening.

3. Say something like “Be my French interpreter,” “Interpret from English to French,” or “Turn on Interpreter Mode.”

4. Google Assistant will ask you what languages you want to be translated if you haven’t yet specified. Depending on your settings, it can also detect the language according to your location. 

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Specify the other language or start speaking.

5. You’ll hear a tone when translation mode is on. Just start talking. The AI will know which language is being spoken.

6. You can also set it so that the keyboard types out the translations instead of speaking them. 

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You can choose to hear the translation or see it on the keyboard.

7. Swipe from left to right to turn off interpreter mode, or say “Stop.”

How to fix potential issues with Google Assistant

Artificial intelligence-powered technology isn’t always perfect, so there’s a chance you may run into issues while using Google Assistant.

Google Assistant won’t recognize every command. The following will not activate Interpreter Mode:

  • “Translate.”
  • “Speak French” (or any language).
  • “Can you speak French?” (or any language).

Remember to wait for the tone before speaking or Google Assistant may not catch everything you say. Also, double check that your device is compatible with Interpreter Mode.

Remain close to your device while speaking, speak clearly, and make sure your pronunciation is correct. Otherwise, Google Assistant may translate you incorrectly.

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Make sure you speak clearly so that Google Assistant can translate properly.

Home (small, Preferred: Walmart)

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How to AirPlay content to your Apple TV and mirror your phone or computer to a TV screen

laptop and TV child watching tv
If you have an Apple TV, you can AirPlay from any Apple device.

  • You can AirPlay to an Apple TV by connecting your iPhone, iPad, or Mac to the same Wi-Fi network as your Apple TV and clicking the AirPlay icon.
  • When you AirPlay to your Apple TV from a Mac, it’ll mirror your computer’s screen exactly.
  • On a device like an iPad or an iPhone, you can mirror your entire screen, or a specific video app like YouTube.
  • Visit Business Insider’s Tech Reference library for more stories.

AirPlay is a useful tool that allows you to project content from an Apple device to your Apple TV. If you use AirPlay on a Mac computer, your computer’s screen will replace your Apple TV’s screen. Everything you look at on your computer will appear on your TV, allowing you to watch video content or even simply use a bigger screen for a video conferences, presentations, or other apps.

You can also use AirPlay from an iPad or iPhone. On these devices, you can use AirPlay directly from an app that supports the feature, such as Photos, Hulu, Amazon Prime Video, and others. You’ll know if AirPlay is supported in the app if you see the AirPlay icon in the corner of the video screen on your device. If AirPlay isn’t an available option on the app, you can mirror your iPhone’s screen to your Apple TV instead.

Before you start, you have to make sure your iPhone, iPad, or Mac are on the same Wi-Fi network as your Apple TV. If they’re not, your Apple TV won’t be able to find your other devices.

How to AirPlay to Apple TV from a Mac computer

1. Click on the AirPlay icon in the right corner of the toolbar at the top of your computer screen. It looks like a rectangle with a triangle at the bottom.

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The AirPlay icon is the square with the triangle pointing into it.

2. Scroll down to locate your Apple TV. Your Mac should see any devices it can AirPlay to, including your Apple TV. Click on “Apple TV.”

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Scroll down to your Apple TV.

3. Your computer’s screen will now appear on your television and anything you do or view on your homescreen will appear on the TV.

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Your TV should now mirror your computer screen.

How to AirPlay to Apple TV from an app on your iPhone or iPad

1. Open the app with the content you want to AirPlay to your Apple TV.

2. Find the content you want to AirPlay.

3. While it’s playing, tap on the video. If it can AirPlay to your Apple TV, you will see the AirPlay icon in the top right corner of the content. If this is the first time, you should get an authentication prompt asking you to input a code that will show up on your Apple TV.

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If you can AirPlay it to your Apple TV, you will see the AirPlay icon in the upper right corner of the content you want to cast.

4. Tap on the AirPlay icon. It will give you the option to AirPlay to your Apple TV.

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When you tap the AirPlay icon, you will see what devices you can AirPlay to, including your Apple TV.

5. Your content will now be streaming on your Apple TV.

How to airplay your iPhone or iPad’s entire screen to an Apple TV

1. Make sure your iPhone or iPad is connected to the same Wi-Fi network as your Apple TV. 

2. Go to the Control Center on your device. If you have an iPhone X or later, or an iPad with iPadOS or later, swipe down from the upper right corner of your screen to open Control Center. If you have an iPhone 8 or earlier or an iPad with iOS 11 or earlier, swipe up from the bottom of your screen to open Control Center.

3. Tap “Screen Mirroring” from the Control Center, beside the icon of two overlapping rectangles. 

4. Choose your Apple TV from the list of available options. An AirPlay passcode may appear on your TV screen – if it does, enter the code in the pop-up on your iPhone or iPad screen.

5. Your entire screen should now be mirrored. To play video from a specific app, simply start playing the video in the app on your device and it should appear full-screen on the Apple TV.

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How to play Jackbox games on a TV, whether you’re using a gaming console, computer, or streaming device

Friends celebrating around TV
Jackbox makes hosting in-person or virtual game nights through your TV fun and easy.

  • There are several ways you can play Jackbox games on a TV. 
  • You can download Jackbox on gaming consoles, such as the Nintendo Switch, or connect your mobile device or computer to a TV, or stream a game with services like Apple TV.
  • You’ll need to determine what devices a Jackbox game or party pack is compatible with before you choose how to connect it to your TV for gameplay. 
  • Additional apps and equipment like Chromecast or an HDMI cord may be necessary to play Jackbox games on your TV. 
  • Visit Business Insider’s Tech Reference library for more stories.

Jackbox, a purveyor of party games, is best seen on a TV for the excitement of watching your silly drawings, clever wit, and inside jokes play out on the big screen. And whether you realize it or not, you likely already have access to one of many methods available for playing a Jackbox party pack or standalone game on a TV. 

But before you learn how to play through your TV, you’ll want to confirm which games are compatible with your device. This will help you make the best decision setting up play through your big screen. To do this, just click on the game or party pack you want to purchase and scroll to the compatibility section beneath the game or pack’s description. If you see your platform or device listed, you’re ready to buy. 

Once you’ve made your purchase, ensure you also have a device like another iPad, computer, or smartphone available to log into Jackbox.TV, as that’s how you’ll enter your answers, make your drawings, and vote on the best of the bunch each round.

Here’s how you can play Jackbox on a TV.

How to play Jackbox on a TV with a gaming console

If you own a Nintendo Switch, Playstation 3, 4, or 5,  Xbox One, or Xbox Series S/X, these consoles all support hosting some or all of the games in the Jackbox catalog through their respective stores. Download Jackbox games to your console and, if an HDMI cable is required, connect it from your TV to your console to play – just like you would with other games.

How to play Jackbox on a TV with a streaming device

Jackbox can also be played directly on Apple TV and iPad with the app version. To play the game on your iPad, you want to mirror it to your Apple TV using AirPlay. For iPad users with Google Home, you can also cast the game on your TV through the app’s built-in mirroring tool. 

Amazon Fire TV users can simply purchase the Jackbox app from Amazon and play straight from their TV, while Android TV users can also purchase the Jackbox app in the Google Play Store and start having fun through their compatible TVs.

How to play Jackbox on a TV with a computer

The Steam, Humble, and Fanatical gaming platforms all have Jackbox available to download for PC, Mac, and Linux users. Epic Games also offers Jackbox for PC and Mac devices. Once purchased, you’ll be able to access the games from your purchase library. 

To play games from these platforms on your TV, you’d just need to connect your computer to your TV with an HDMI cord, use screen-mirroring tools from AirPlay on your Mac, or cast from your Mac or PC with Chromecast.  

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How to reset an Apple HomePod in 2 different ways

Apple HomePod
You may need to reset your Apple HomePod to resolve performance issues.

Created to provide immersive sound quality, Apple’s HomePod speaker offers owners a seamless listening experience. 

At just seven inches tall, the HomePod uses spatial awareness to analyze the room’s acoustics and adjusts the sound based on location. AI support from Siri and AirPlay communication allows for multi-room audio use. This makes integration across multiple iOS devices and rooms a breeze. 

With so many features, you’re bound to face a few audio difficulties or encounter connectivity issues. One way to address these issues is to reset the HomePod. You should also do this if you’re sending it in for service or want to either sell the device or give it away. Resetting your HomePod will wipe it and return it to its factory settings. 

If you’ve paired two HomePod speakers, but you want to reset one or both, you’ll have to ungroup them before you initiate the reset process. 

Here are two ways you can reset your HomePod, whether it’s off by a few beats or needs a full reboot.

How to reset an Apple HomePod using the Home app 

1. Sign in to your Apple ID on your iPhone, iPad, iPod Touch, or Mac, if you aren’t already.

2. Open up the Home app on your Apple device.

How to reset Apple HomePod 1
You can find the Home app on your Mac in the Finder under Applications.

3. Click or press and hold the HomePod image. 

4. On the settings screen, locate and choose “Remove Accessory.”

5. Select “Remove.” 

6. After a few minutes, you will hear a start-up chime completing the reset.

How to reset the Apple HomePod on the device

1. Begin by unplugging your HomePod. 

2. Wait 10 seconds before plugging it back in.

3. After waiting an additional 5 seconds, place and hold your finger on the top of the HomePod.

4. Keep your finger pressed down as the spinning white light turns to red.

5. Wait for Siri to say, “Your HomePod is about to reset.” 

6. After three beeps, lift your finger.

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