How to reset your Amazon Firestick’s remote and fix connection issues

An Amazon Fire TV Stick and remote.
Resetting your Firestick remote might help it connect.

  • You can reset your Amazon Firestick’s remote by pressing and holding a series of different buttons.
  • The exact way to reset your Firestick remote will depend on what version of the remote you own.
  • You should reset your remote if your Firestick stops responding to it, and changing the batteries doesn’t help.
  • Visit Insider’s Tech Reference library for more stories.

Wireless remotes are great – until they suddenly stop connecting and you can’t even turn on your TV.

If your Amazon Fire TV Stick (better known as the Firestick) remote stops working, and you’re sure that it has fresh batteries, you should try resetting it. Resetting a Firestick remote will refresh it’s connection to the actual streaming stick and can fix all sorts of bugs.

Unlike some devices, you can’t just reset a Firestick remote by flipping a switch. And the exact buttons you need to press depend on what kind of remote you have.

Luckily, it should only take a few minutes with any remote. Here’s how to reset any Firestick remote – along with every other kind of Amazon Fire TV remote.

How to reset your Firestick remote

Resetting an Alexa Voice Remote (with volume and power buttons), Alexa Voice Remote Lite, Fire TV Smart TV Remote, and Fire TV Soundbar Remote

An Amazon Fire TV Alexa Remote, with the important buttons labeled.
Newer Firestick remotes have more buttons than ever.

1. Unplug your Firestick’s power cable so it completely shuts down, and wait for at least 60 seconds.

2. Press and hold the Left button, Menu button, and Back button on your remote for at least 12 seconds.

3. Release the buttons, then wait at least five seconds.

4. Take out your remote’s batteries, then plug your Firestick back in and wait another 60 seconds.

5. Put the batteries back into your remote and press the Home button.

On the Alexa Voice remote (with volume and power buttons), Fire TV Smart TV Remote, and Fire TV Soundbar Remote, a blue light will flash at the top of the remote when it successfully reconnects.

If you don’t see the light or your remote still isn’t working, press and hold the Home button for at least another 10 seconds then try using it again.

Resetting an Alexa Voice Remote (first generation)

The older Amazon Fire TV Alexa Remote, with the Left, Home, and Menu buttons labeled.
You won’t need to press the Back button to reset this remote.

1. Unplug your Firestick’s power cable, and then wait for at least 60 seconds.

2. Press and hold the Left button and Menu button for at least 12 seconds.

3. Release the buttons and wait at least five seconds, then remove the batteries.

4. Plug your Firestick back in and again wait at least 60 seconds.

5. Put the batteries back into the remote and press the Home button.

If your remote still won’t connect, press and hold the Home button for at least 10 seconds then try using it again.

Resetting a Basic Edition Remote

The Basic Amazon Fire TV remote, with the Menu and Home buttons labeled.
This is the oldest version of the Fire TV remote, and doesn’t come bundled with any devices anymore.

1. Press and hold the Home button.

2. While you’re holding the Home button, press the Menu button three times.

3. Let go of the Home button, then press the Menu button nine times.

4. Take the batteries out of your remote, then unplug your Firestick and wait for at least 60 seconds.

5. Put the batteries back into your remote and plug the Firestick back in.

6. When the Firestick’s homepage appears, press and hold the Home button for at least 40 seconds.

7. Wait a minute for the remote setup to finish.

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How to reset your Amazon Firestick to factory settings and fix nearly any bug

Fire TV Stick Lite
It should only take a few clicks to reset a Firestick.

  • You can reset an Amazon Firestick to factory settings by opening the My Fire TV menu, or by using a button shortcut.
  • Resetting your Firestick will erase all of your personal data, downloaded apps, and preferences.
  • If your Firestick is experiencing a glitch that you can’t fix, resetting it might be the best fix.
  • Visit Insider’s Tech Reference library for more stories.

The Amazon Fire TV Stick – better known as just the Firestick – is a smart device, and like most smart devices, should usually run without issues or bugs. But if you’ve had yours for long enough, there’s a chance that you’ll eventually run into some sort of problem.

If you’re trying to fix a bug, or just want to erase your data so you can sell the Firestick, you should factory reset it. A factory reset will return the Firestick to the state it was in when you first bought it – no account and only the default apps and settings.

Here’s how to reset your Firestick.

How to reset an Amazon Firestick

1. Turn on your Firestick and get to the home screen.

2. Locate the Settings option – depending on your Firestick, it might just look like a gear icon – and select it.

3. Scroll down and select My Fire TV. On some Firesticks, you might see Device or System instead of My Fire TV.

The Settings menu on an Amazon Firestick, with the My Fire TV option highlighted.
Head to My Fire TV.

4. Scroll to Reset to Factory Defaults and select it.

The My Fire TV menu on an Amazon Firestick, with the "Reset to Factory Settings" option highlighted.
You can reset or restart your Firestick from this menu.

5. Confirm that you want to reset the system.

The reset process should take about five minutes, and once it’s done, you’ll need to set the Firestick up from scratch. This includes entering the Wi-Fi information, logging into your Amazon account, and downloading any extra apps.

Jennifer Still contributed to a previous version of this article.

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How to troubleshoot your Apple TV when it isn’t working

friends watching tv streaming at home
There are several troubleshooting methods you can try when your Apple TV isn’t working.

  • If your Apple TV is not working, there are many potential reasons, so you might need to try a few troubleshooting steps to fix it.
  • If the Apple TV won’t turn on at all, make sure it’s not the remote’s fault.
  • Like on your iPhone or iPad, apps sometimes stop working, and you can swipe up to close them.
  • Visit Insider’s Tech Reference library for more stories.

Apple TV is not just a popular streaming media player; it’s also a good example of a piece of technology that’s as reliable as any major appliance. For the most part, it usually works flawlessly.

Every once in a while, though, you might experience an unexpected glitch. When that happens, some simple troubleshooting can often get it up and running so you can keep watching “Ted Lasso.”

What to do if your Apple TV is not working

It can be hard to diagnose the specific problem affecting your Apple TV at a glance, which is why troubleshooting is so important. Try each one of the troubleshooting tips listed below by potential causes until you find one that resolves your problem.

Your Apple TV won’t turn on at all

This might seem like a pretty catastrophic problem, but there are a few things you can check that might get you up and running pretty quickly.

  • If you’re trying to turn on the Apple TV using the remote control, it’s the remote that might be the issue – see the next section for troubleshooting steps. In the meantime, try to use the Apple TV Remote app on your iPhone or iPad instead.
  • If that doesn’t work, unplug both ends of the HDMI cable – detach it from your Apple TV and television (or whatever home theater device it’s connected to). Securely reattach it or, preferably, try a new cable.
  • Unplug both the Apple TV and television. Wait at least 10 seconds and then plug them back in.
  • If it still won’t turn on, skip to the end and follow the instructions to reset your Apple TV.

The remote isn’t working

In most cases, if the remote is not working, the battery simply needs to be recharged. Use a Lightning cable to plug the remote in and let it charge for 30 minutes or so before trying it again.

If you’ve confirmed the remote has a charge, it might need to be re-paired with your Apple TV. Bring the remote close to your Apple TV and then hold the Menu (on older remotes) or Back button (on the new second generation remote) and the Volume Up buttons for about five seconds until you see an on-screen message to pair the remote, and follow the instructions to complete the process.

The audio cuts out

If you’ve had an Apple TV for a while, you might have noticed that every once in a while, the audio can cut out for no apparent reason. If this happens, try to restart your TV (or the home theater hardware your Apple TV is connected to). If that doesn’t work, follow the steps in the section below called “The Apple TV itself is malfunctioning” to restart your Apple TV.

An app is malfunctioning

If you find an app – like a streaming channel or game – is not working properly, try closing the app and restarting it. No matter what your problem (the app isn’t displaying properly, there’s no sound or the screen freezes, for example) closing and restarting the app is a good first step because it’s so effortless to do.

To close the app, double-press the TV button on the remote, swipe right or left to find the problematic app, and then swipe up to close it.

The Apple TV itself is malfunctioning

If more than one app isn’t working properly, or the entire Apple TV seems to be glitching, try restarting the entire Apple TV.

To restart the Apple TV, start the Settings app on the Apple TV. Select System, then Restart.

If your Apple TV is so glitchy that you can’t get to the Settings app, there are other ways to force it to restart. You can press and hold the Menu (on older remotes) or Back button (on second-generation remotes) and TV button together until the Apple TV’s status light flashes rapidly. Then let go and Apple TV will reboot. Or simply unplug the Apple TV, wait at least 10 seconds and then plug it back in.

Nothing else works, so it’s time to reset the Apple TV

In most cases, Apple TV issues are relatively easy to resolve. But if you’ve tried everything in this article and your device is still not working properly, you might need to contact Apple support for advice or servicing. Before that, though, there’s one last thing that might bring it back to life: You can reset the device, restoring it back to factory conditions.

This is a last resort because resetting your Apple TV will wipe out all your settings and stored data, including sign-on information for all your apps. It might be worth it, though, to restore your Apple TV to a working condition. When you’re ready, follow these instructions to reset your Apple TV.

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How to reset an iPad to its factory settings if a simple restart doesn’t solve your technical issues

iPad 2018
You can reset your iPad if you’re facing a serious issue with it; otherwise, there’s always the option to restart your iPad instead.

  • You can reset an iPad to its factory settings if you’re experiencing significant problems with it or are planning to sell it or give it away.
  • You can restart your iPad with the push of a few button combinations.
  • A restart should clear your iPad’s memory and solve the majority of technical problems.
  • Visit Insider’s Tech Reference library for more stories.

Apple might try to disguise it, but your iPad is really a computer. And like any computer, it can suffer from problems that are easily solved by restarting the device or, in some cases, resetting it to its factory settings. You might be familiar with the way rebooting a sluggish or glitchy laptop can restore it to working order; the same is true of your iPad.

Restarting an iPad is easy and risk-free; it’s the equivalent of turning it off and back on again. It’s a good option if your iPad is sluggish, the web browser won’t open webpages properly, or you find an app won’t start or is misbehaving.

A reset should be reserved for more serious issues. Called “Erase All Content and Settings” in the iPad’s Settings app, it wipes out all your personal information, installed apps, and data related to your Apple ID. Because it restores the iPad to factory settings, it’s what you should do if you’re selling or giving away the iPad, or having serious problems that repeated restarts have not resolved.

A reset should be your last choice, though. Afterward, you will need to set up the iPad and reinstall your apps and data, either manually or from an iCloud backup.

How to reset an iPad

You should think of a reset as the ultimate “nuclear option” when troubleshooting and resolving issues with your iPad. Unlike a restart which is little more than turning the iPad off and then on again, a reset generally means a factory reset, which erases all the information off of your device and restores it to the way it was when it came out of its box.

You should only do this if you are selling or giving away the iPad, or if you absolutely need to in order to solve a very serious glitch. That’s because you’ll need to restore data from a backup or install all apps and settings manually.

1. If there’s a chance you might need to restore your iPad, make sure it’s backed up to iCloud first. You can do that in the Settings app by choosing “Passwords & Accounts,” “then iCloud Backup,” and tapping “Back Up Now.”

ipad 1
Back up your iPad before performing a factory reset in case you need to restore your content.

2. When you’re ready to perform the reset, tap the Settings icon and then tap “General.”

3. Tap “Reset” and then tap “Erase All Contents and Settings.”

ipad 3
Tap “Erase All Content and Settings” to wipe your iPad clean.

4. Tap “Backup Then Erase” if you want to make a copy of your iPad’s content before the reset. If you’ve done this recently or do not need a backup, you can just tap “Erase Now.”

5. Enter your iPad’s passcode.

When complete, your iPad will behave like it did when you first used it, displaying the initial setup screen.

How to restart an iPad with Face ID or the Home button

Normally, it only takes a moment to restart your iPad if it is misbehaving or you need to restart it for troubleshooting. The process is slightly different, though, depending upon whether or not your iPad has a Home button (models without a Home button support Face ID; those with a Home button do not).

1. Display the iPad’s restart screen by doing the following, depending on your iPad model:

  • If you have an iPad with Face ID, press and hold the Power button (located on the side, opposite the volume controls) and either of the volume buttons. After a few seconds, a slider should appear.
  • If you have an iPad with a Home button, press and hold the Power button (which you’ll find on the top or side, depending on which model you own). After a few seconds, a slider should appear.

2. Drag the slider to the right. Your iPad should turn off automatically.

How to reset an iPad or restart and force restart your Apple device 1
After pressing the right button combo, the reset screen should appear.

3. Wait a few moments for the iPad to power down completely. Then press and hold the Power button until the Apple logo appears. Your iPad should restart normally.

How to force-restart an iPad with Face ID or the Home button

A normal reset should solve most iPad problems most of the time. But if your iPad suffers a more serious problem and won’t respond to a restart procedure, you should try to perform a “force-restart” instead. A force-restart does the same thing – it reboots your iPad – but the way you trigger it is a little different.

If you have an iPad with Face ID, press this button combination:

1. Press the Volume Up button for one second and release it.

2. Press the Volume Down button for one second and release it.

3. Press and hold the Power button for five seconds until the Apple logo appears.

If you have an iPad with a Home button, press this button combination:

1. Press and hold the Home button; at the same time, press and hold the Power button.

2. Continue to hold both buttons for about 10 seconds until you see the Apple logo appear.

How to reset an iPad or restart and force restart your Apple device 2
There’s a secondary set of button combos that can force your iPad to reset if the first method does not work.

If a force-restart does not work

Regardless of which kind of iPad you own, if your iPad is having serious technical troubles, the force-restart process might not work. Don’t worry; there’s another solution that can usually get it working again.

1. Connect your iPad to AC power and let it charge for at least an hour. Don’t disturb it while it charges.

2. After that, see if it has restarted on its own.

3. If not, try another force-restart using the procedure above.

If that still does not work, you might have no other option but to contact Apple for service.

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How to factory reset an HP laptop if you’re planning to sell it or experiencing technical problems

HP laptop
You can factory reset your HP laptop in two different ways to return it to its original condition.

  • You can factory reset an HP laptop using Windows Settings to revert the laptop to its original state.
  • You can choose whether you want the reset to wipe out all personal files or only to reset Windows itself.
  • If you can’t boot your HP laptop, you can also reset it using Windows Recovery in Safe Mode.
  • Visit Insider’s Tech Reference library for more stories.

You won’t need to factory reset your HP laptop often, but it’s a good thing to do when you plan to sell or give away your laptop, or when you have especially difficult technical problems.

That’s because a factory reset will revert your laptop back to the state it was in when you took it out of the box for the first time (though you generally have the option to keep your files and only reset Windows).

These days you can reset any laptop, including HP models, using the standard reset procedure in Windows 10. See our overview guide on how to reset any Windows 10 computer for more information.

How to keep your Windows drivers up to date to avoid a factory reset

To prevent the need to reset your HP laptop for troubleshooting or to clear out a serious problem, you should keep your computer’s drivers up to date. The good news is that by default, Windows automatically updates many of your laptop’s drivers as needed. But there may sometimes be drivers that need to be updated manually.

You can do that using the Device Manager – to get started, open the Device Manager from the Start button and then find the device that needs updating in the list of devices. Right-click and choose to update the driver. See our guide on how to update or reinstall drivers in Windows 10 for detailed instructions and further information.

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How to factory reset your iPhone and wipe its data, whether you’re selling it or troubleshooting issues

hands holding phone and typing on laptop
It’s easy to reset your iPhone to its factory defaults, but before you do, make sure to back up all your data.

  • You can reset your iPhone to its factory settings and erase all the information stored on the device.
  • You may want to factory reset your iPhone if you’re getting rid of it or troubleshooting issues.
  • Before you reset your iPhone, be sure to first back up your data so you can restore it later.
  • Visit Insider’s Tech Reference library for more stories.

If you’re experiencing issues with your iPhone, like if it’s freezing or glitching, resetting the device to its factory settings may solve the problem. Or, if you’re selling or giving away your iPhone, you’ll want to reset it so all your personal information is wiped from the device.

Resetting your iPhone to its factory settings will take it back to the basics it came with: no contacts, playlists, pictures, password memory, or anything else you’ve added since the day you bought it.

But before you begin the process of resetting your iPhone, it’s important to back up all your data so you don’t lose your important information. After your iPhone has been reset, you can then restore it with your backup.

Here’s how to factory reset your iPhone and make sure your data is backed up.

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