- A woman told NBC News that a flight attendant shouted at her for disposing of a dirty diaper.
- The attendant called it a “biohazard,” and asked her to retrieve it from the garbage, she said.
- The Mesa Airlines attendant later called her on her cell and said she was on a no-fly list, she said.
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A woman who disposed of a dirty diaper in a garbage bin on a Mesa Airlines flight claims an attendant told her she had been placed on a no-fly list.
Farah Naz Khan, a doctor from Seattle, told NBC News that she might sue the airline over the incident.
Khan told NBC News that she flew on a Mesa flight from Kalispell, Montana, to Houston, Texas, with her husband and their daughter on Friday.
About halfway through the flight, she changed her daughter’s diaper at a diaper-changing station at the back of the plane, and placed the soiled diaper in a bag and then in a garbage bin, she said.
A flight attendant saw her return to her seat carrying her diaper-wipes container, and asked her whether she had just disposed of a diaper. The attendant said this would be a “biohazard.”
Khan said the flight attendant yelled at her. She asked him whether he wanted her to fish out the used diaper and he said yes, she told NBC News.
She then asked another flight attendant for a garbage bag to put the diaper in, and this second attendant told her she hadn’t done anything wrong in the first place, she said.
Khan told NBC News that she filed a customer-service incident report when the plane landed, but that a few hours later the flight attendant called her on her cellphone – she said she recognized his voice.
“He said, ‘Due to a biohazard incident on the plane today, we’ve placed you on the no-fly list,'” Khan told NBC News.
“This made me very angry, because I suffered the humiliating experience,” she said. She had fished the diaper out and threw it away outside of the plane after it landed, she said.
The attendant used profanities in the phone call, she said. He also called her daughter obnoxious, she said.
“The details as described by our customer do not meet the high standards that Mesa sets for our flight attendants and we are reviewing the matter,” a Mesa spokesperson told NBC News.
Khan told NBC News that she doesn’t think she was actually placed on a no-fly list. She said that as of Monday afternoon, no one else from Mesa had contacted her, but that she got two calls from United Airlines, which contracts Mesa for some regional flights.
United wouldn’t tell her the flight attendant’s identity, how he got her cellphone number, or whether he has been disciplined over the incident, she said. United hadn’t apologized, she said.
Insider asked Mesa Airlines for comment, but did not immediately receive a response.