How UPS drivers are trained to deliver 21 million packages a day

  • UPS spends $200 million a year on safety training for its drivers.
  • We went inside the UPS driving school in West Boylston, Massachusetts, to see how drivers learn to walk on ice, handle aggressive dogs, and drive safely.
  • UPS drivers collectively drive more than 3.5 billion miles a year, with each worker averaging 100 to 150 delivery stops per day.
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EDITOR’S NOTE: This video was originally published in December 2020.

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United Airlines has agreed to pay $49 million to resolve DOJ allegations of mail delivery data fraud

United Airlines Planes Landing
A United Airlines airplane takes off over another United plane on the runway at San Francisco International Airport.

  • United Airlines agreed to pay $49 million to resolve criminal and civil claims, the DOJ said.
  • The airline was accused of falsifying international delivery data from 2012 and 2015. 
  • United received millions of dollars in payments based on the data, according to DOJ officials. 
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United Airlines has agreed to pay about $49 million in penalties to resolve criminal charges and civil claims for supplying the US Postal Service with fraudulent data about international mail delivery, according to the Justice Department. 

DOJ officials said United employees submitted false international delivery scan data between 2012 and 2015, making it appear that United and its partner airlines were delivering the mail in a timely way. 

“Instead of performing this duty with transparency, United defrauded the US Postal Service by providing falsified parcel delivery information over a period of years and accepting millions of dollars of payments to which the company was not entitled,” Nicholas L. McQuaid, acting assistant attorney general, said in a statement

United entered into a non-prosecution agreement with the DOJ criminal division, agreeing to pay about $17 million in criminal penalties and returned payments, the DOJ said on Friday. The Chicago-based airline also settled a claim under the False Claims Act with the DOJ civil division, for which it will pay about $32 million. 

As part of an international mail-delivery contract, United was expected to give the US Postal Service barcode scans of mail receptacles when they received the receptacles in the US and then again when they dropped them off overseas. 

The USPS payments to United were based on the airline’s delivery times. But United’s Cargo Division falsified delivery scan info, gave that data to the USPS, and collected payments based on the falsified data, according to the DOJ.

“Through this data automation scheme, United secured millions of dollars in payments from the USPS to which United was not entitled” under the contracts, the DOJ said in a statement on Friday. 

The mail shipped overseas by commercial airlines, like United, included parcels sent to US foreign posts and soldiers at foreign operating bases, said Steven Stuller, director of the USPS Office of Inspector General, in a statement. 

According to DOJ officials, some employees at United concealed the problems related to scanning and moving mail, because they knew they’d be penalized if the fraud was discovered. 

“The attempts to hide the automation practices included efforts to revise the falsified delivery times to make the automated scans appear less suspicious to USPS,” said the DOJ in its statement. 

Insider has reached out to United for comment. 

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