How to reset your Roku streaming device if it’s not functioning properly

pregnant woman and dog setting up TV
There’s several ways to restart or reset a Roku device that’s acting up.

  • You can reset your Roku streaming device with a simple restart or a more permanent factory reset.
  • To restart a Roku, go to the Settings menu, unplug the power cord, or use your remote.
  • To factory reset a Roku, you can use Settings or find the reset button on the back of your device.
  • Visit Insider’s Tech Reference library for more stories.

If your Roku streaming device is experiencing glitches or not performing the way it’s supposed to, you can reset it in a few different ways.

First, you should try restarting your Roku, as this soft reset does not erase any of your settings or log you out of your channels. In many cases, this will fix channels or apps that are repeatedly freezing or crashing.

Then, if the problem persists, you can perform a factory reset, which is a more holistic solution that restores your device to its original settings.

Here’s how to restart your Roku, or perform a factory reset.

How to restart a Roku device

You can restart your Roku from the Settings menu, or do a forced reboot by pressing a series of buttons on your Roku remote or unplugging the Roku power cord.

To restart your Roku from Settings:

1. From the “Home” menu, scroll down to the “Settings” menu.

2. Select the “Settings” menu by pressing “OK” on the remote.

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Select “Settings.”

3. Scroll down to select the “System” option. Press “OK” on your remote to open the menu.

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Select “System” at the bottom of the list.

4. Scroll down to the “System restart” option and press “OK” on your remote.

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Select “System restart.”

5. Select “Restart.” Your device will shut off, then turn on again. You will see the bouncing Roku logo while the device is booting up.

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Choose “Restart” and your device should begin shutting down.

To reboot your Roku if it’s frozen:

If your Roku encounters a more serious glitch, it may freeze and block you from navigating the menus. In that case, you’ll need to press a series of buttons on your remote control to trigger a reboot.

1. Press the “Home” button five times.

2. Press the “Up” arrow once.

3. Press the “Rewind” button twice.

4. Press the “Fast Forward” button two times.

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These are all the buttons you’ll need to press on your remote.

5. After pressing the buttons in this order, your Roku will eventually turn off. After a few seconds, you should see the bouncing Roku logo, and your home screen will return soon after.

If you find you need to restart your device often for it to function properly, you could be experiencing issues with one of your installed channel apps, or the device itself. You can try deleting and re-installing any newly installed channel apps. Contact Roku support if you continually experience issues with your device.

How to factory reset a Roku device

When you factory reset your Roku, it will be set back to its original state. There are two methods to reset your Roku: selecting the reset option in the Settings menu, or pressing the reset button on the back of the device.

To factory reset your Roku from Settings:

1. Use the “Home” button on your Roku remote to jump to the home screen.

2. Navigate to the Settings menu by scrolling up or down until you find it.

3. Press “Ok” on your Roku remote to select “Settings.”

4. Choose “System” from the available menu items.

5. Choose “Advanced system settings.”

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Scroll to and select “Advanced system settings.”

6. Select “Factory reset” from the available menu items.

7. When prompted, choose “Factory reset everything” and follow the reset wizard’s on-screen instructions.

To factory reset your Roku with the hardware reset button or pinhole reset:

Every Roku device comes with a hardware reset option. Newer devices will have a hardware reset button, while older devices will have a pinhole for resetting.

1. Locate the reset option on the outside of your Roku device. It will either be a tactile button or a pinhole button.

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Find the reset button on your Roku.

2. Press and hold the button for 10-20 seconds. If your device has a pinhole reset, you’ll need to use an object like a paperclip or bobby pin to press and hold the button.

3. Most Roku devices have an indicator light that will blink rapidly once the reset is complete.

What happens after you reset a Roku

After your device has been reset, it should boot up to the home screen. If you’re not selling the device or returning it, but instead looking to use the device again, you’ll need to reconnect to your home network.

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Log back onto your “Network” in Settings.

Once you’re connected, log in to your Roku account on your computer or from your mobile device to relink it to your account. Your Roku channels will begin downloading after the device has been added to your Roku account. You’ll need to log in to all your channel apps again.

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How to factory reset your iPhone and wipe its data, whether you’re selling it or troubleshooting issues

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It’s easy to reset your iPhone to its factory defaults, but before you do, make sure to back up all your data.

  • You can reset your iPhone to its factory settings and erase all the information stored on the device.
  • You may want to factory reset your iPhone if you’re getting rid of it or troubleshooting issues.
  • Before you reset your iPhone, be sure to first back up your data so you can restore it later.
  • Visit Insider’s Tech Reference library for more stories.

If you’re experiencing issues with your iPhone, like if it’s freezing or glitching, resetting the device to its factory settings may solve the problem. Or, if you’re selling or giving away your iPhone, you’ll want to reset it so all your personal information is wiped from the device.

Resetting your iPhone to its factory settings will take it back to the basics it came with: no contacts, playlists, pictures, password memory, or anything else you’ve added since the day you bought it.

But before you begin the process of resetting your iPhone, it’s important to back up all your data so you don’t lose your important information. After your iPhone has been reset, you can then restore it with your backup.

Here’s how to factory reset your iPhone and make sure your data is backed up.

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5 things you should know when buying a refurbished or used Mac

Macbook computer
Buying a used Mac can be a smart move if you do the proper research.

  • Buying a used Mac can save you some money, but there are some important things to look out for. 
  • Be sure to test a used Mac — make sure the screen doesn’t have dead pixels and that the ports work, among other operational aspects.
  • You should also verify the Mac’s specs and ensure the battery is in good condition.
  • Visit Insider’s Tech Reference library for more stories.

You can save a lot of money by buying a previously owned Mac. As soon as a computer leaves the retailer it loses a lot of its value, but a Mac that is a few years old can still be a great value.

5 things you should know when buying a used Mac

There are always a few risks associated with getting a secondhand computer, though, so here are a few things you need to know about buying a used Mac. 

Refurbished is usually better than used

There’s an enormous market for previously owned Macs out there, and you can buy a used Mac directly from a private owner – or you can get a refurbished model which has the advantage of being inspected, have bad components replaced, certified in good condition and even features warranty coverage. In general, getting a refurbished Mac is a lot safer than buying an unwarranted used computer, and you can find refurbished models at reputable reseller sites and even directly from Apple

Beware of the Mac’s impending obsolescence 

Every Mac, regardless of model or age, will eventually become obsolete.  That means it will no longer be supported by Apple, and you won’t be able to install OS updates and security patches. For a used Mac to be a good value, you want one that puts that obsolescence date as far in the future as possible. It’s a good idea to not invest in a used Mac that is more than three years old, because Apple tends to support its computers for about six years. Also, keep in mind that Apple is moving away from Intel processors. As Macs with Intel chips are phased out in favor of Apple’s own silicon, your used Intel-based Mac may start to encounter obsolescence sooner than you expect. 

Get the details on the used Mac

If you’re buying a Mac from a private seller, you might need that person’s help to get a detailed look at the computer before you make the purchase. The easiest way to find out all the important specs at once – including the year the model was produced – is to ask for a screenshot of the “About This Mac” screen, found in the Apple menu. It will tell you details like the model, serial number, RAM, version of the OS, and more. 

Make sure there isn’t a firmware password

The previous owner might have set up a firmware password, which can prevent you from booting your Mac from a USB port, which might be important during troubleshooting or disaster recovery. To find out, start the Mac and hold down the Option key. If you’re asked for a password, ask the owner to turn it off before you buy the computer.  

Test the Mac to make sure it works properly

If you can spend some time with the Mac before you buy, there are some simple tests you can run to make sure the computer is in good working order. Minor cosmetic blemishes are no big deal, but if the battery doesn’t hold a charge, that might be a dealbreaker. 

Perform a factory reset

When you buy a used Mac, you don’t know the history of what’s been on the hard drive. The previous owner probably performed a factory reset, but there’s no reason to take chances – it might have malware installed even if it looks clean. For details on how to do that, read our article “How to wipe a Mac computer, and reset it to its factory settings.”

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