The out-of-office message you need if your company finally caught up with the times and gave you Juneteenth off

juneteenth parade
Elected officials, community leaders, youth, and drum and marching bands take part in the second-annual Juneteenth Parade in Philadelphia, PA, on June 22, 2019 in the week that Juneteenth was declared an official state holiday by Pennsylvania Governor Tom Wolf.

  • Insider is taking Juneteenth observed off tomorrow.
  • I wrote an out-of-office message to educate people and let them know I won’t be checking email.
  • Juneteenth recognizes the end of slavery in the US on June 19, 1865.
  • See more stories on Insider’s business page.

Insider is taking Juneteenth observed off. To prepare, I crafted an out-of-office message to let my contacts know I won’t be checking email tomorrow – and educate them on what the historic event is about.

Juneteenth recognizes the end of slavery in the US, when the Emancipation Proclamation reached Texas (then the most remote Confederate state) on June 19, 1865.

I took my usual OOO template and added a link that explains what Juneteenth is. Here’s what I wrote:

Hi,

Thanks for your email! As with a growing number of companies across the country, Insider Inc. has closed today for Juneteenth observed.

I encourage you to read the linked article on the holiday if you’d like to know why this decision was made and why it’s so important to the company and its staff.

I’ll be sure to respond to your message when I’m back in the office on Monday, 6/21.

Big-name companies such as Twitter and Nike have declared Juneteenth a company holiday as corporate America faces backlash over racial inequality. Other organizations like Microsoft have designated it a “day of listening, learning, and engagement” and canceled meetings.

45 states recognize Juneteenth as a holiday. The House just passed a bill declaring it a national holiday – it now sits on President Joe Biden’s desk to be signed into law.

Read the original article on Business Insider

Fauci sometimes gets 2,000 emails a day – but never deletes them and feels he has a ‘responsibility’ to reply to them all

Anthony Fauci
Dr. Anthony Fauci, the US’s top infectious-disease expert, feels compelled to reply to the thousands of emails that ping through a day.

  • Dr. Fauci said in a WSJ event that he feels compelled to read and reply to his thousands of daily emails.
  • “I get asked a lot of questions that are medical questions [from] people who need help,” Fauci said.
  • “People tell me that, ‘why don’t you just wipe the screen clean?'” he said. “You can’t do that. You just can’t.”
  • See more stories on Insider’s business page.

Dr. Anthony Fauci said on Wednesday that he feels an urge to reply to each of the thousands of emails that fall into his inbox every day.

The director of the National Institute of Allergy and Infectious Disease said in the Wall Street Journal’s online Tech Health event that he feels a “responsibility” to respond to the mountain of emails, per CNBC. He sometimes stays up “late into the night” responding, he said.

“I am the type of person, I get asked a lot of questions that are medical questions [from] people who need help,” Fauci said. “I’ve never been able to lose that feeling of responsibility of when people reach out to you and ask for help that you respond to them. So, I do that, [and] that takes a lot of time.”

Fauci, the US’s top infectious-disease expert, wrote in an email to a friend in March 2020 that he was receiving more than 2,000 emails a day, according to emails obtained by Buzzfeed and The Washington Post.

The emails showed requests for advice, interviews, and keynote speeches.

“I spend a lot of time doing emails and sometimes late into the night,” Fauci said at Journal’s Tech Health event.

“A lot of the emails are people that really do need to get some feedback from you,” Fauci said. He sends most of his emails from his desktop computer, or “my iPhone when I’m moving around,” he said.

The 80-year-old said he feels like he can’t delete his emails because of his role as a medical expert during a global pandemic.

“People tell me that, ‘why don’t you just wipe the screen clean?'” he said. “You can’t do that. You just can’t.”

In one of the emails that Fauci received, a US health official told him that “doggie cones” could be used as personal protective equipment (PPE), per The Post. Fauci replied with a polite thank you.

Read the original article on Business Insider

6 tried-and-true business email templates that every professional should use

Email notification on laptop
In most situations, being direct yet respectful is the best way to communicate.

  • Business emails can be difficult to nail if you’re trying to curate a professional tone and message.
  • Try these templates to get sales and referrals, ask for freebies, and handle unprofessionalism.
  • Use each of them as they are, or tweak to impart your own personal style and cadence.
  • See more stories on Insider’s business page.

You didn’t get this job so you could live in email hell. These business email templates will help you send the right message every time.

Do you ever open your least favorite client’s email, read it while filling up with rage, close the email, and then stew about it the rest of the day (without ever responding)? Do you wonder if you’re being too direct when you write a business email? Or too cutesy?

What you need are some email blueprints – tried-and-true business email templates you can use to get sales and referrals, ask for freebies and deal with unprofessional communications. While your personal style will vary, it’s nice to have email examples to build on. (As an aside, here are some annoying email cliches that drive recipients nuts.)

These six email examples will make sure your next awkward ask sounds cool, calm, and professional. Use each of them as they are, or tweak to impart your own cadence.

Read more: A computer science professor breaks down how he became more productive by cutting back on emails until he checked his inbox just ‘once or twice’ a week

1. I don’t know you, but you should buy from me

The Email-Send Situation: You want strangers to give you money, but you don’t want to be a spammer.

Sending an email is a little less nerve-wracking than cold-calling people, but you still don’t want to spend time crafting a personal email to a prospect only to get a one-word reply: “UNSUBSCRIBE.”

How do you avoid that? Obviously, don’t send a template email that sounds like it went out to 10,000 people at once. But going in the other direction has its perils as well – don’t write an email that sounds really friendly and social and complimentary, and then sneakily slip in, “And it’s only $400 per month!” That’s obnoxious and everyone hates it.

Ideally, you want to sound like a human being and a peer your prospective client would enjoy doing business with. To do that, share your personal involvement in the product to show you’re not just a salesperson. Use lead-ins like: “I’ve spent the last year working on X,” or “My team and I have just launched version 2.0.” It’s also important to take into consideration the news as of late and try to impart something relevant into the conversation, to show that this isn’t the same email you always send, and that you took the time to think about what you wanted to mention.

What’s in the following business email template example might not be the best way to conduct cold sales emails. LinkedIn is often a more appropriate venue, since everyone is there to do business. (Here’s how to rock your LinkedIn profile to stand out from the herd.)

Use This Email Template:

Dear [Person’s Name],

Hi, I’m [name], from [company]. I don’t think we’ve met yet, but we’re both members of [networking group].

I’m emailing you because I’ve spent the last year working on an offering I think might be right for [your company] – this is a [example: CRM software package] specifically for [your type of business].

Compared to the top three providers in the market, we are more than $300 cheaper per month, while still providing all the features smaller businesses need. If I’m right that switching to us would help you save money, I can personally assist you in transferring over.

(If you don’t currently use CRM software, this might not be a match, although we do have an onboarding process for smaller businesses just getting started with CRM.)

Thanks in advance for considering this, and I hope to meet you in person at [networking group] one of these days.

Sincerely,
[You]
[LinkedIn link]
[physical address, showing you are a real company and not sketchy at all]

2. Give me free things

The Email Situation: You want to use an event space and you don’t want to pay for it. You want a software package that costs $250 a month, and you just don’t have the cash, but you’re not a nonprofit. Why should anyone just give you stuff?

Requests for free things are usually a long shot – but that’s OK, since there’s nothing stopping you from asking 20 event spaces for a freebie in the hopes of getting one “yes.” So how can you increase your chances of success?

Don’t just ask for something for free. In fact, try not to use the word “free” at all. Ask a business to “comp” you, or ask for an “in-kind sponsorship.” Even better, ask a business to “collaborate” with you, “sponsor” you, or become a “partner.”

These kinds of pitches also work out better when you can offer something in return. You could offer to write reviews for the company on Yelp and other platforms or allow yourself to be used as a testimonial or before-and-after study. The fact that you don’t have much money, power, or influence actually makes your recommendations more valuable, since you’re a real person.

Here’s an example of a business email that doesn’t start with the dreaded “Can I have your stuff for free?”

Use This Email Template:

Hi [software founder]:

We are a startup that [does exciting and awesome stuff]. It looks like [software] would be perfect for our needs. It really looks like you’ve thought of everything!

We are currently in the process of seeking investment, which is a bit of an extended process. Would you be able to offer us an extended free trial of 10 months, rather than one? By that point, we should be able to upgrade to the Standard or Premium version.

Thanks for considering this. By the way, I’d be happy to review the software on [software site] and on our own blog. Let me know!

Sincerely,
[You]
[Founder, AwesomeCorp]

3. I want all the referrals, please

The Email Situation: You met someone at a networking event and you want her to send you business. So far, your entire relationship with her is a 10-minute chat while you wore name tags and drank wine out of plastic cups. Not much to build on.

But if you just had a fairly standard chat in which you each explained your business, one of you joked about the cheese plate, and then you moved on, don’t send an email suggesting that she send all her clients to you, starting immediately.

Instead, keep the email subtle, light, and friendly, and try to offer a useful resource – and then jam your pitch and links into your signature.

This puts your offer in front of her without shoving it in her face or forcing her to write an awkward reply email. When interested parties click on the links in your signature, they feel like they’re checking you out, not like they’re doing an annoying chore.

Use This Email Template:

Hi [Name],

It was a pleasure meeting you last night at [networking event]. I just wanted to send a quick email (and LinkedIn invite!) to keep in touch.

Oh, and that website I mentioned that I thought might be useful to you is [URL]. Hope that helps.

See you at the next event!

Sincerely,
You
[Company Name/URL]
[A descriptive tagline, like “Home to sell? Call us first!”]
[All your contact information]
[Another link to a specific offer, article about you in the press, etc. Really go for broke down here.]

IF YOU HAVEN’T MET IN PERSON: We realize that you likely haven’t met anyone at a networking event anytime recently, but we’re sure there have been Zoom meetings or group chats or other connections where you may have crossed paths online. Here is a revised version of the above email if you met virtually during a pandemic, but still would like to get your referrals out there.

Hi [Name],

It was a pleasure chatting with you the other evening on [name of platform you connected on or with and which group]. I just wanted to send a quick email (and LinkedIn invite!) so that we might keep in touch, and eventually meet up in person.

Oh, I wanted to also send along a website I thought might be useful to you [URL]. Hope it helps.

Let’s be in touch soon to plan something in person when we can!

Sincerely,
You
[Company Name/URL]
[A descriptive tagline, like “Home to sell? Call us first!”]
[All your contact information]
[Another link to a specific offer, article about you in the press, etc. Really go for broke down here.]

4. We’re raising our rates

The Email Situation: Your rates are reasonable – so reasonable that no one ever complains or says no. Guess what? That means it’s time to raise your rates.

Do NOT make excuses for raising your rates. Don’t even give reasons. (You won’t see any of that in the following business email template.) Definitely don’t complain that the rent is going up, or you’re having trouble paying the bills.

But you don’t want to make your clients feel unappreciated or out of the loop, so don’t spring major cost increases without ample notice, and be sure to reward clients for their loyalty.

Use This Email Template:

Dear [Client Name],

I’m writing to let you know that as of [date 30 days from now], our rates will be increasing from [old rate] to [new rate].

However, to thank you for your longstanding relationship with us, [your firm] will be grandfathered in and will be able to keep booking us at the current rate until [date six months from now] – that’s an extra five months before the rate increase kicks in.

Thanks for helping make us a success, and we look forward to continuing to work with you.

Sincerely,
[You]

5. Could you stop being such a jerk?

The Email Situation: Your client is verbally abusing you or your employees. He makes unreasonable demands. He wants extra services without paying for them and will shout at you if he doesn’t get them. You’re probably better off without him, but first let’s try a warning shot.

You must hit this situation head-on. Do NOT do something passive-aggressive, like sending the client an email telling him to submit all his future requests through a Web form instead of calling. Do not seem desperate to keep the client’s business. Do not use “I feel” language (“I feel that our working relationship has taken a bad turn”) – you’re not married to this person. Do not throw your own employees under the bus or condone abuse against yourself or your employees.

Instead, be direct about the fact that there is a problem, the situation is not sustainable, and you’re comfortable with the fact that you and the client might need to break up. Don’t shrink back – use the email to insist on a phone call or Zoom meeting. Today. Tomorrow at the latest.

At the same time, give the client a face-saving way to shape up. He doesn’t need to apologize (although it would be nice). He just needs to say, “No, let’s keep things the way they are. I was just having a bad day.” Here’s a business email template that will lead him down the right path.

Use This Business Email Template:

Hi [person],

I heard from [Tara, our lead designer,] that we got an angry phone call from you the other day. It’s important to us to make sure our projects are being executed as per our agreements, and also that our employees are able to work in a cordial and positive environment.

Let’s schedule a meeting to talk about workflow. It seems as though you are requesting rounds of revisions that are out of scope as stated in the contract and our team isn’t authorized to use additional time. If this is the case, we can move you to an hourly billing arrangement. If that isn’t suitable, we may unfortunately have to remove ourselves from your projects.

Is this afternoon good? I’m available [whenever time you can talk].

Sincerely,
[The Boss]

Note that this email doesn’t undermine Tara in any way, nor does it suggest that the customer is always right. It does suggest that a contract is in place and the company will fulfill the terms of that contract. It also makes it clear that the company will be just fine without this guy’s money.

That said, plenty of unreasonable clients back down when you threaten them with hourly billing or some other way of making them pay for their own unreasonableness.

6. I’m firing you as a client

The Email Situation: Your client continues to be an a**hole.

Is working with jerks the reason you went into business? You dreamed of going to college so you could bend over backward to accommodate people you loathe? Didn’t think so.

Don’t keep horrible clients, because even if you only spend a few hours a week actually interacting with a bad client, how many hours do you spend thinking about that person? And running back over conversations in your head?

Even if you’re desperate for business, firing the client may still be the right move – it’ll free up bandwidth to find new clients. There’s an opportunity cost to doing business with jerks; it takes up energy you could be using to locate non-jerks.

Note that we don’t waver in the business email template below. Don’t “explore the possibility” of breaking up. Don’t talk about how you feel. Don’t lie or avoid the issue (“We just have too many clients, so we’re cutting back – nothing personal!”). Please. Woman up. Don’t leave an opening for the client to argue or try to change your mind. Don’t list the client’s sins. Don’t try to get the client to agree with you about how wrong he is. And don’t provide a referral.

This is one business email where you must be concise, unemotional, and unimpeachably professional. Just say, “I’m writing to terminate our contract” or, if you want to be a bit nicer: “I’m resigning as your accountant.”

Refund any money the client is due. Keep it classy – if there’s any question at all, give them their money and get out cleanly.

Use This Business Email Template:

Dear [Horrific Client],

I’m writing to let you know that, unfortunately, our arrangement isn’t working out, and I am terminating our professional relationship.

I’ve attached your [February bookkeeping] to date, and all the documents I have that your next [bookkeeper] might find helpful. I’ve also refunded your February retainer payment.

I wish you the best of success in your future endeavors.

Sincerely,
[You]

Read the original article on Business Insider

The 5 best free email account services you can use online

man using phone and laptop at home
Some of the best free email accounts include Gmail, Outlook, iCloud, ProtonMail, and Yahoo Mail.

  • The best free email accounts, like Gmail and Microsoft Outlook, offer users reliable and easy-to-use features.
  • You can also go with more niche free email account services, like ProtonMail.
  • When picking a free email service, consider what features are important to you, like security, data storage, or add-ons like video conferencing.
  • Visit Insider’s Tech Reference section for more stories.

In the early days of the internet, it seemed like there were thousands of free email service providers. Since then, a select few have dominated the space thanks to their reliable features, customizable interfaces, and extensive storage options.

The best free emails accounts

While Google’s Gmail and Microsoft’s Outlook stand above the rest in terms of well-rounded, accessible features, there are a couple outliers users should consider depending on their email needs.

Gmail

Gmail is an obvious choice for many reasons: It’s free, customizable, and gives users access to the full Google Workspace (formerly known as G Suite). More than a billion people use Gmail across the world.

Here are the features that make Gmail stand out:

  • Schedule send (which lets users can schedule when an email is sent out)
Gmail schedule send page
Instead of sending an email immediately, you can schedule it to go out at a specific time.

  • Automatic Out Of Office replies
  • Advanced search via the toolbar to find specific emails
  • 15 GB of free storage
  • Offline access (with Google Chrome)
  • Spam mail filter provides security against phishing and bugs
  • The ability to snooze emails for later
Gmail Snooze until window
When you snooze an email, it’ll reappear unread at the top of your inbox at the time you select.

  • Share files directly from Google Drive with email recipients without leaving the message box
  • Automatically filter emails into categories for Promotions, Social, and Updates
  • Undo send
  • Send confidential emails that expire within a specific period of time upon receipt

While Gmail has a highly customizable interface and sleek design, its labeling system could use some work. Users often have to customize labels and manually filter emails into folders, rather than the service doing it intuitively.

Outlook

Microsoft Outlook has such a vast array of features that can either be incredibly useful, or overwhelming to those who want a simpler email service. Like Gmail, Outlook integrates with other Microsoft programs like Office, OneDrive, Skype, Calendar, PayPal, and DocuSign.

Here are the features that make Outlook stand out:

  • Schedule send (where users can schedule when an email is sent out)
  • Automatic Out Of Office replies
  • Advanced search function via the toolbar to find specific emails
  • 15 GB of free storage (subscribers get 50 GB)
  • Offline access (via the Outlook Web App)
  • Junk mail filter provides security against phishing and bugs
  • The ability to snooze emails for later
  • Automatic email filtering (Outlook organizes emails it deems important to go to the “Focused Inbox”)
  • Works seamlessly with other Microsoft-related apps within the platform
Outlook integrated Microsoft apps
Outlook integrates Microsoft apps like Word, Skype, and OneDrive into the email platform.

  • Similar editing abilities users would find in Microsoft Word

Unlike Gmail, Outlook’s template for automatic email replies is restrictive and doesn’t offer many options. However, it’s ability to filter, label, and find emails puts it a notch above the rest.

iCloud

Most Apple users know about iCloud’s email service, but don’t have one. The good news is you can set up an iCloud email account in a few minutes. iCloud’s email service is for anyone looking for a no-frills option that can accomplish basic email functions without much fuss.

Here are the features that make iCloud stand out:

  • Automatic Out of Office replies
  • 5 GB of storage (additional space can be purchased in monthly or yearly installments)
  • Junk mail filter provides security against phishing and bugs
  • Filters can be easily set up using Rules, which can be found on the sidebar
  • Access to Apple apps like iCloud drive, Notes, Reminders, Photos, Calendar, Contacts
  • Can be synced with any iOS device
  • Minimalist design is easy to use
  • Allows users to designate “VIP” senders

The biggest downside of iCloud’s email service is that you must have an Apple device to get full access to all its features. An iCloud email account also doesn’t have the ability to schedule send emails, snooze emails for later, or access email offline. However, if you have an Apple ID, signing up for iCloud is the easiest, quickest way to get an email address.

ProtonMail

Users who are looking for the epitome of email security should look no further than ProtonMail. ProtonMail’s mission is to provide users with the privacy and security, which has made it a favorite among journalists and government figures.

All emails are automatically encrypted unless otherwise selected, making it the best choice for anyone looking to ensure the security of their correspondence, but who can also overlook the service’s lack of extra features.

Here are the features that make ProtonMail stand out:

  • End-to-end encryption on every email, even with those who don’t have ProtonMail
proton1
ProtonMail messages can be encrypted even for non-ProtonMail emails.

  • Encrypted email data
  • Email expiration dates (automatically deletes an email after a certain amount of time, ranging from one hour to 28 days)
ProtonMail expiration date window
You can set an expiration date for an email in ProtonMail.

  • Recipients will receive a one-time password to access an encrypted email
  • Anonymous sign-up

There are a few downsides to using ProtonMail, like only being able to send up to 150 messages per day. And at just 500MB, it’s free email storage is abysmal compared to other services. There’s also no way to filter messages into more than three folders.

Yahoo Mail

Don’t cast Yahoo Mail aside just yet. Yahoo has been around longer than many of the other email providers, but doesn’t get enough credit for its features and hefty storage options. In recent years, Yahoo has scrapped the flashy, page-length advertisements for a more robust, polished email interface that resembles its competitors.

Here are the features that make Yahoo stand out:

  • Schedule send (where users can schedule when an email is sent out)
  • Automatic Out of Office replies
  • 1 TB of free storage (significantly more than most providers)
  • Junk mail filter provides security against phishing and bugs
  • Easy ability to connect external apps, like Google Drive and Dropbox
  • Disposable email address (users can create up to 500 disposable email addresses that can’t be linked back to their primary account)
  • Customizable folders and layout
  • Ability to easily unsubscribe from unwanted emails without leaving your inbox
  • GIF keyboard
yahoo gif uploader window
Yahoo Mail has a built-in GIF uploader.

  • Import contacts from sites like Facebook
  • SMS and text message capabilities
  • Track packages and mail within the Yahoo Mail app

Yahoo’s biggest downfall is it can, at times, be buggy and slow. Creating filters isn’t as intuitive as other competitors, making organization time-consuming. However, if you want to add Yahoo Mail to the mix, the app makes it easy to integrate your other inboxes (Gmail, AOL, Outlook) all in one place.

43 essential Microsoft Outlook keyboard shortcuts that you can use to work more efficiently30 essential Gmail keyboard shortcuts for optimizing your inbox and email workflowHow to add Yahoo Mail to your iPhone in 2 ways and coordinate all of your email in one placeHow to create an iCloud email account linked to a registered Apple ID

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A company told about 2,500 employees they were getting a bonus during COVID-19 – but it was just a phishing test

cybersecurity
A lock icon, signifying an encrypted Internet connection, is seen on an Internet Explorer browser in a photo illustration in Paris April 15, 2014.

  • UK train operator West Midlands Trains sent an email to about 2,500 employees offering a bonus.
  • The email was actually a phishing test that “used both the promise of thanks and financial reward.”
  • WMT has since been slammed by the Transport Salaried Staffs’ Association for its “cynical and shocking stunt.”
  • See more stories on Insider’s business page.

UK train operator West Midlands Trains is facing backlash for sending its employees a “crass and reprehensible” cybersecurity test disguised as a bonus announcement for working through COVID-19.

On April 12, about 2,500 West Midlands Trains employees received an email from the company thanking them for their work through the “huge strain placed upon a large number of our workforce as a result of COVID-19,” according to the email posted by Transport Salaried Staffs’ Association, a travel and transportation union that represents some of WMT’s staff.

“This has not been easy for any of us and we would like to offer you a one-off payment to say thank you for all of your hard work over the past 12 months or so,” the email said.

Recipients were instructed to click on a link that had a note from Julian Edwards, the WMT’s managing director, and information about the bonus. But after clicking through, employees received a follow-up email from the company notifying them that they had fallen for a phishing test that “used both the promise of thanks and financial reward,” according to a copy of the follow-up note posted by the TSSA.

“This important test was deliberately designed with the sort of language used by real cybercriminals but without the damaging consequences,” a West Midlands Trains spokesperson told Insider in an email. WMT has “regular” trainings and exercises on cybersecurity, the spokesperson continued, noting that “fraud costs the transport industry billions of pounds every year.”

Read more: Investors sunk billions into these 14 cybersecurity startups as the pandemic and massive hacks like SolarWinds made the industry more vital than ever

However, TSSA has since slammed the train operating company and its “crass and reprehensible” phishing test for being a “cynical and shocking stunt.”

“It’s almost beyond belief that they chose to falsely offer a bonus to workers who have done so much in the fight against this virus,” Manuel Cortes, TSSA’s general secretary, said in a press release. “Our members have made real sacrifices these past twelve months and more. Some WMT staff have caught the disease at work, one has tragically died, and others have placed family members at great risk.”

West Midlands Trains isn’t the only company that has received backlash for sending its employees a phishing email disguised as a bonus. In December 2020, GoDaddy also sent its employees a similar phishing test pretending to offer a $650 holiday bonus. Employees who fell for the scam then had to retake the company’s “Security Awareness Social Engineering training.”

Read the original article on Business Insider

At least 30,000 US organizations, small businesses and government offices were victims of Microsoft Exchange hack: Krebs

Microsoft's CEO Satya Nadella
Microsoft’s CEO Satya Nadella

At least 30,0000 organizations across the US have been hacked over the last few days through flaws in Microsoft’s Exchange server email software, sources familiar with the matter told KrebsOnSecurity.

The “unusually aggressive Chinese cyber espionage unit” that Microsoft calls “Hafnium” is focusing on stealing emails from a range of victims, including companies, small businesses, and local governments, Krebs said. 

The group exploited four flaws in Microsoft’s Exchange servers. The bugs gave attackers full remote control over the affected systems.

With each hacking incident, the group left behind a hacking tool called “web shell” that is protected by an easy password and could be accessed from any internet browser, the cybersecurity blog said. This tool allowed hackers to have administrative access to computer servers.

Microsoft released a security update this week to patch Exchange versions from 2013 to 2019. Microsoft recommended users immediately install updates to the Exchange product, which is primarily used by business customers. The company also said that it informed appropriate US government agencies about the breach.

Microsoft said the email system is used by organizations including companies, infectious disease researchers, defense contractors, law firms, NGOs, and universities. 

The purported Chinese hacking group is responsible for seizing control over hundreds of thousands of Microsoft Exchange servers worldwide, two anonymous cybersecurity experts told KrebsOnSecurity.

Chinese Foreign Ministry spokesman Wang Wenbin responded to Microsoft’s accusations in a Wednesday press briefing, saying there was not enough evidence to draw a conclusion on the Exchange hack’s origins, according to Bloomberg.

This is the eighth time in the last 12 months that Microsoft has publicly reported state-sponsored hacks.

White House Press Secretary Jen Psaki said in a press briefing on Friday that the weaknesses found in Microsoft’s Exchange Servers were “significant.” 

“We’re concerned that there are a large number of victims,” she added.

The Prague municipality and the Czech Ministry for Labor and Social Affairs were impacted by the Hafnium server breach, according to Reuters who cited a European cyber official briefed on the issue.

Read the original article on Business Insider

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Woman making a call
Etsy buyers and sellers can contact customer service over the phone, through email, or via chat.

  • You can contact Etsy customer service over the phone or internet, but you need to have an Etsy account.
  • You can call an Etsy customer service phone number (1-844-935-3879 in North America) to get help with more advanced buying or selling issues.
  • The simplest way to contact Etsy is using their online Help Center, which lets you chat or send an email.
  • Visit Insider’s Tech Reference library for more stories.

Whether you’re a seller or a buyer, there are several ways to contact Etsy customer service if you have an issue. Etsy’s customer support service can help sellers resolve shop issues, help buyers with orders they’ve placed, and more.

Calling, emailing, or starting an online chat are all options if you want to contact Etsy Support. Plus, the process is virtually the same whether you’re a buyer or a seller. 

How to delete an Etsy seller account and close your shop, even if you have outstanding orders to completeHow to close or permanently delete your Etsy account and remove your data from the independent seller platformHow to open a case on Etsy to get a refund, replacement, or have an item re-shippedHow to sell on Etsy, the online marketplace for handmade and vintage items

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