How to set up your Nintendo Switch for repair when it’s not working properly

nintendo switch with joy-con controllers detached
You can initiate a repair for your Nintendo Switch through Nintendo’s website.

  • You can set up your Nintendo Switch for repair after contacting Nintendo Support through the options provided on Nintendo’s website.
  • If you purchased your Nintendo Switch less than a year ago and it is not physically damaged, your repair is likely free.
  • When sending your Nintendo Switch to a repair center, carefully wrap and pad the console to prevent any damage during shipping.
  • Visit Insider’s Tech Reference library for more stories.

If your Nintendo Switch isn’t working correctly and you’ve tried to troubleshoot your issue to no avail, your first step is to contact Nintendo Support via online chat, text message, or phone. If that doesn’t resolve your issue, it’s time to send in your console to a repair center.

All Nintendo products are covered by a limited hardware warranty which covers manufacturing defects for 12 months from the date of purchase, so any repairs done during this time frame should be free. However, if your device isn’t working correctly because of physical damage, it might not be covered. The turnaround time for repairs may be a few weeks.

How to set up a Nintendo Switch repair

Before you send in your Switch for repair, you should first contact Nintendo’s customer support to troubleshoot the particular issue, if possible, and then initiate a repair order.

1. Go to the Nintendo Support website. Select your region.

2. Scroll down to the Quick Links section at the end of the page. Click Contact Us.

nintendo support website contact us
You’ll want to contact Nintendo Support before you initiate a repair. Scroll down to the bottom of the page to select “Contact Us.”

3. Scroll down to the list of contact options, then choose the one you prefer. Options include Chat, Text Message, Phone, and submitting a Help Ticket.

nintendo support page contact options
Choose any of the four methods to contact Nintendo Support.

4. Complete the troubleshooting steps suggested by a member of the Support team for your specific issue.

5. If the issue is still not resolved, to initiate a repair, you’ll need to agree to Nintendo’s Online Repair Terms and Conditions.

6. Create a repair profile or log into an existing repair profile. This is where Nintendo will communicate information and updates about your repair.

7. Enter the serial number of your Nintendo Switch to verify its warranty status.

8. Fill out the repair details, your shipping details, and your billing information.

9. Once you’re finished filling out your repair order, click Complete. You will receive an email with repair instructions shortly after.

How to package your Nintendo Switch for repair

Once you’ve set up your repair order, it’s time to package your Nintendo Switch and send it to Nintendo.

1. Write a repair letter and include it with your Nintendo Switch. The letter should include basic information like your name, return shipping address, and phone number. It should also include your repair order number, a brief description of the problem with your Nintendo Switch, and a list of all of the items enclosed in the package.

2. Place your Nintendo Switch and letter in a plain box, wrapping it in clear cling wrap (the kind you use in the kitchen) then padding it well to prevent damage during shipping.

  • If you’re reusing a box, remove or completely cover any old labels. It must be a box and not a padded envelope.
  • Do not include any games or accessories (unless those are part of the repair order). If including small items or games, put them in a sealable plastic bag.
  • Know that stickers and screen protectors may not be returned, so if you’d like to keep them, remove them from your Switch before sending.

3. Attach the shipping label provided by Nintendo to the box. Alternatively, write the repair center address, your return address, and the repair order number on the outside of the box.

4. Seal the box with tape and drop it off with the appropriate shipping carrier.

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5 ways businesses can benefit from following Amazon’s customer-centric growth strategy

Amazon Jeff Bezos
Amazon founder Jeff Bezos.

  • In 1997, Jeff Bezos promised Amazon would focus relentlessly on its customers, and it has.
  • By implementing a customer-centric mission into your own business, you can mirror Amazon’s growth.
  • Tailor your products to evolving needs, prioritize customer satisfaction, and diversify your services.
  • See more stories on Insider’s business page.

The famous words of hotelier Cesar Ritz, “the customer is never wrong,” are as true today as they were over 100 years ago. Although the sentiment has remained consistent throughout the decades, strategies and tactics to establish a customer-centric model are constantly evolving, and companies that fail to understand their customers can’t remain competitive in a packed digital ecosystem for too long.

It would be tough to find an organization with a better strategic model than Amazon.

Amazon’s current mission statement is, “To be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavours to offer its customers the lowest possible prices.” The company’s goals have always been customer-centric. In 1997, Jeff Bezos promised Amazon would “focus relentlessly on our customers.” He also said, “We see our customers as guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”

Here are five ways businesses can benefit from the Amazon customer-centric growth strategy.

Read more: Writers you’ve never heard of are quietly making more than $10,000 a month self-publishing on Amazon Kindle. They share 4 tips on how to get started with no experience.

1. Make the customer your central focus

The customer is at the heart of everything Amazon does. In a 2013 interview, Bezos said, “I would define Amazon by our big ideas, which are customer centricity, putting the customer at the center of everything we do, invention.”

If you consider some of the things Amazon offers, such as Prime delivery, one-click ordering, recommendations, special deals, and real-time assistance, all of them serve to benefit the customer.

2. Release new products specific to your customers’ needs

When Amazon first started in 1994, the idea of making a digital purchase was still new. There was a long way to building customer trust in buying things online, which Amazon met because of the emphasis on customer service. Since then, the company has expanded into other products and services that all meet the consumer’s needs. Preferences will constantly change, and your products need to evolve with them.

Always focus on “who” and “why” when creating a product with your target audience at the center of everything. Test it, talk to your customers about it, and make sure it solves a problem for them. The starting point for a product definition is a customer-centric document that doesn’t concern itself with technical details. If you can’t tell customers why they need your product, it probably isn’t going to sell.

3. Invest in research and development to provide more customer satisfaction

It turns out that customers are quite willing to tell us what they want if we ask them about it and listen. Investment in research and development to understand the customer’s needs is crucial to a customer-centric growth strategy. In 2019, Amazon spent $42.7 billion on research and development (which they call technology and content). The costs reflect how the company wants to invest in numerous areas of technology and content to enhance the customer experience continually and improve process efficiency through rapid technology developments.

Customer surveys, focus groups, and review platforms are all ways that small and medium-sized enterprises can start investing in R&D. Experimentation can be initiated by employees at all levels within the company to create new knowledge, which is what R&D is all about. For every idea, ask how it will make things easier for your customers, and if there is a clear answer, it’s one worth driving forwards.

4. Diversify into new trending markets

Over the last two decades, Amazon has become a constantly changing ecosystem of products and systems, including the Kindle, Alexa, Amazon Web Services (AWS), and the purchase of Wholefoods. AWS alone is thought to produce around 50% of Amazon profits, emphasizing how diversifying into new markets can positively impact revenue. Always keep one eye on new markets so you can meet your customers wherever they are. It will foster loyalty and appreciation to ensure market diversification is a success.

5. Use innovation and creation to increase your audience

Every business should want to innovate its customer experience and continue to be unique by offering something that your competition cannot. Of course, innovation does not happen overnight, but keeping up with trends and encouraging creativity should be at the core of a customer-centric growth strategy.

Amazon responded to the “now” economy with Amazon Prime delivery to give customers free shipping on thousands of products. They also pioneered one-click ordering using pre-set options. Amazon Lockers allow customers to pick up items from numerous locations worldwide. The @AmazonHelp Twitter account handles customer queries seven days a week in seven languages. Recently, Amazon Go has introduced a checkout-less store.

The list of innovations from Amazon still goes on, whilst the customer is at the center of each and differentiates Amazon from its competition. Amazon is a multi-billion dollar business that has had several years to develop and perfect its customer-centric model. Although the capabilities of the tech conglomerate are out of the reach of the average business, these five aspects of the customer-centric model can offer inspiration from which any business can benefit.

Read the original article on Business Insider

Amazon CEO Jeff Bezos championed invention, failure, and customer obsession in his 24 shareholder letters. Here are the 25 best quotes.

jeff bezos
Amazon CEO Jeff Bezos.

  • Jeff Bezos released his final shareholder letter as Amazon’s CEO this month.
  • Bezos has written 24 letters in total, covering topics such as invention and failure.
  • Scroll down for the best quotes from Bezos’ letters.
  • See more stories on Insider’s business page.

Jeff Bezos recently published his 24th and final annual letter to Amazon shareholders as the company’s CEO.

The e-commerce group’s founder and future executive chairman has shared his views on invention, failure, customer obsession, long-term thinking, and other subjects in his yearly missives. He’s also reflected on what he’s learned as Amazon’s leader, and what others can take away from his company’s phenomenal success.

Here are Bezos’ 25 best quotes from his shareholder letters, lightly edited and condensed for clarity:

1. “This is Day 1 for the Internet and, if we execute well, for Amazon.com.” (1997)

2. “It’s not easy to work here (when I interview people I tell them, ‘You can work long, hard, or smart, but at Amazon.com you can’t choose two out of three’), but we are working to build something important, something that matters to our customers, something that we can all tell our grandchildren about. Such things aren’t meant to be easy.” (1997)

3. “There is no rest for the weary. I constantly remind our employees to be afraid, to wake up every morning terrified. Not of our competition, but of our customers. We consider them to be loyal to us – right up until the second that someone else offers them a better service.” (1998)

4. “We are doubly blessed. We have a market-size unconstrained opportunity in an area where the underlying foundational technology we employ improves every day. That is not normal.” (1999)

5. “As the famed investor Benjamin Graham said, ‘In the short term, the stock market is a voting machine; in the long term, it’s a weighing machine.’ Clearly there was a lot of voting going on in the boom year of ’99 – and much less weighing. We have our heads down working to build a heavier and heavier company.” (2000)

6. “Long-term thinking is both a requirement and an outcome of true ownership. Owners are different from tenants. I know of a couple who rented out their house, and the family who moved in nailed their Christmas tree to the hardwood floors instead of using a tree stand. Expedient, I suppose, and admittedly these were particularly bad tenants, but no owner would be so short-sighted. Similarly, many investors are effectively short-term tenants, turning their portfolios so quickly they are really just renting the stocks that they temporarily ‘own.'” (2003)

7. “We started by setting ourselves the admittedly audacious goal of improving upon the physical book. We did not choose that goal lightly. Anything that has persisted in roughly the same form and resisted change for 500 years is unlikely to be improved easily.” (2007) – on Amazon’s decision to create the Kindle e-reader.

8. “Missionaries build better products.” (2007)

9. “At a fulfillment center recently, one of our Kaizen experts asked me, ‘I’m in favor of a clean fulfillment center, but why are you cleaning? Why don’t you eliminate the source of dirt?’ I felt like the Karate Kid.” (2008)

10. “Start with customers, and work backwards. Listen to customers, but don’t just listen to customers – also invent on their behalf.” (2009)

11. “Our passion for pioneering will drive us to explore narrow passages, and, unavoidably, many will turn out to be blind alleys. But – with a bit of good fortune – there will also be a few that open up into broad avenues.” (2012)

12. “A dreamy business offering has at least four characteristics. Customers love it, it can grow to very large size, it has strong returns on capital, and it’s durable in time – with the potential to endure for decades. When you find one of these, don’t just swipe right, get married.” (2014)

13. “Our business model for original content is unique. I’m pretty sure we’re the first company to have figured out how to make winning a Golden Globe pay off in increased sales of power tools and baby wipes!” (2014)

14. “Failure and invention are inseparable twins. To invent you have to experiment, and if you know in advance that it’s going to work, it’s not an experiment.” (2015)

15. “Outsized returns often come from betting against conventional wisdom, and conventional wisdom is usually right. Given a 10% chance of a 100 times payoff, you should take that bet every time. But you’re still going to be wrong nine times out of 10. We all know that if you swing for the fences, you’re going to strike out a lot, but you’re also going to hit some home runs. The difference between baseball and business, however, is that no matter how well you connect with the ball, the most runs you can get is four. In business, every once in a while, when you step up to the plate, you can score 1,000 runs. This long-tailed distribution of returns is why it’s important to be bold. Big winners pay for so many experiments.” (2015)

16. “No matter how good an entrepreneur you are, you’re not going to build an all-composite 787 in your garage startup – not one you’d want to fly in anyway. (2015) – on the power of scale.

17. “Many characterized AWS as a bold – and unusual – bet when we started. ‘What does this have to do with selling books?’ We could have stuck to the knitting. I’m glad we didn’t. Or did we? Maybe the knitting has as much to do with our approach as the arena.” (2015) – suggesting Amazon applied the same strategy to cloud services as it did to online retail.

18. “Our growth has happened fast. 20 years ago, I was driving boxes to the post office in my Chevy Blazer and dreaming of a forklift.” (2016)

19. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight. A customer-obsessed culture best creates the conditions where all of that can happen.” (2016)

20. “One thing I love about customers is that they are divinely discontent. Their expectations are never static – they go up. It’s human nature. We didn’t ascend from our hunter-gatherer days by being satisfied. People have a voracious appetite for a better way, and yesterday’s ‘wow’ quickly becomes today’s ‘ordinary.'” (2017)

21. “The biggest needle-movers will be things that customers don’t know to ask for. We have to tap into our own inner imagination about what’s possible.” (2018)

22. “If you had gone to a customer in 2013 and said, ‘Would you like a black, always-on cylinder in your kitchen about the size of a Pringles can that you can talk to and ask questions, that also turns on your lights and plays music?’ I guarantee you they’d have looked at you strangely and said ‘No, thank you.'” – underscoring that customers didn’t know they wanted Amazon Echo smart speakers until their release. (2018)

23. “If you want to be successful in business (in life, actually), you have to create more than you consume. Your goal should be to create value for everyone you interact with. Any business that doesn’t create value for those it touches, even if it appears successful on the surface, isn’t long for this world. It’s on the way out.” (2020)

24. “We all know that distinctiveness – originality – is valuable. We are all taught to ‘be yourself.’ What I’m really asking you to do is to embrace and be realistic about how much energy it takes to maintain that distinctiveness. The world wants you to be typical – in a thousand ways, it pulls at you. Don’t let it happen.” (2020)

25. “Be kind, be original, create more than you consume, and never, never, never let the universe smooth you into your surroundings. It remains Day 1.” (2020)

Read the original article on Business Insider

How to contact Wish customer service by phone or email, or through the app

Online shopping site
It’s easy to contact Wish’s customer service team.

  • You can contact Wish customer service directly by phone or email, or through the Wish app.
  • For issues regarding specific orders, navigate to your order history page in the Wish app.
  • If there’s an issue with your entire account, you should contact Wish by phone or email.
  • Visit Insider’s Tech Reference library for more stories.

Wish, the popular e-commerce platform, is known for its affordable products. You can buy clothes, computer parts, furniture, and pretty much anything else you can think of.

However, like any shopping site, you might occasionally have issues with an order. If this happens – maybe an item arrived defective, or you just never received your purchase – there are a few ways to get in touch with Wish’s customer service team.

How to contact Wish customer service

The best way to fix issues with your account, or with multiple orders at once, is to call or email Wish support.

Contact Wish by email

To contact Wish customer service via email, send an email to support@wish.com.

Contact Wish by phone

To speak with a Wish customer service representative over the phone, call their customer support number: 1-800-266-0172.

Contact Wish via the app

The Wish app offers a 24-hour support chat feature and support prompts for certain issues.

1. In the Wish app, tap the icon with three lines at the bottom-right of the screen.

wish customer service 1
Open Wish’s options menu.

2. For general questions, scroll down to the “Support” section and tap “Customer Support.”

wish customer service 3
Head to the app’s dedicated Customer Support page.

3. Tap the prompt that best matches your issue. Options include “Track an item,” “Help with a recent order,” and “Update payment info.” Here, you can also view Wish’s refund and return policy.

wish customer service 5.PNG
There are a variety of issues you can pick from.

4. If you want to get help with something else, or aren’t sure what you need, tap “Contact Support” at the bottom of the page. A chat box with a customer support robot will pop up. You can interact with the robot by tapping preset responses. If you can’t fix your issue here, try the email and phone methods above.

wish customer service 6.PNG
You won’t speak to a real person here, but the support bot can help with basic issues.

How to contact Wish for help with a specific order

Wish notes that for issues regarding past orders, their app is the quickest way to reach the support team and have your issue resolved.

1. In the Wish app, tap the icon with three lines at the bottom-right of the screen.

2. If your issue is related to a specific item you purchased or an entire order, tap “Order History” in the Account section.

wish customer service 2
Tap this to see everything you’ve ordered.

3. Navigate to the item or order in question, then tap “Customer Support.” You’ll be given all the options to contact Wish about it.

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Read the original article on Business Insider

How to contact a seller on Amazon if you have issues with your order or questions about a product

business professional ordering packages using laptop returns
There’s a few different ways to contact a third-party seller on the Amazon website.

  • You can contact a seller on Amazon by going to their seller page either before or after you’ve placed an order.
  • To view and reply to conversations with Amazon sellers, go to the Buyer/Seller Message Center.
  • If your order was eligible for Amazon Prime, then you should contact Amazon customer service for help.
  • Visit Insider’s Tech Reference library for more stories.

If you’ve ever placed an order on Amazon and then realized immediately afterward that you made a mistake, then you know it can be difficult to figure out how to remedy the issue.

When your order isn’t eligible for Amazon Prime shipping benefits, then you need to reach out directly to the third-party seller. Here’s how to do it.

How to contact a seller on Amazon

The process for contacting a seller on Amazon is slightly different depending on if you’ve already placed an order with them or not.

To contact a seller on Amazon after you’ve placed an order:

1. Go to the Amazon website and log into your account.

2. Click on “Returns & Orders,” located in the top-right corner of the screen.

amazon
From the Amazon homepage, go to “Returns & Orders.”

3. On the “Your Orders” page, find your order in the list and click the yellow “Problem with order” button.

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Click “Problem with order.”

4. On the next screen, under “What went wrong?” select a topic from the list.

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Choose an option under “What went wrong?”

5. On the next page, under “What would you like to do?” click “Contact seller.”

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Click “Contact seller.”

6. Choose an option in the “Select Reason” drop-down.

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Click “Select Reason” and choose an option from the list.

7. Then, type your message in the box that appears and click “Send.”

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Enter a message and hit “Send” when you’re done.

To contact a seller before you place an order:

1. On the product details page, click on the name of the seller. This should be located on the right side panel under the “Add to Cart” and “Buy Now” buttons, next to “Sold by.”

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Click on the seller’s name to go their page.

2. On the seller’s page, click “Ask a question” in the upper-right corner.

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Click “Ask a question.”

3. You’ll be taken to the Seller Messaging Assistant. In the chat window, select the appropriate options that pertain to your question.

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Select the appropriate answers to questions as they appear.

4. After clicking through a few multiple choice options, a message box should appear where you can type a specific question and attach files if you wish.

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When the message box appears, type your question into it.

5. Once you’ve typed your message, click “Send Message.”

Contact a seller on Amazon in the Buyer/Seller Message Center

You can also directly access all your messages with sellers on Amazon. To view or reply to a conversation with a seller, you’ll need to go to the Buyer/Seller Message Center.

1. Go to the Amazon website and log into your account.

2. Hover your mouse over “Accounts & Lists” in the top-right corner and click “Account” under “Your Account” in the drop-down.

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Go to “Account.”

3. On the Your Account page, scroll down to the “Communication and content” box and click “Messages from Amazon and sellers.”

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Select “Messages from Amazon and sellers.”

4. In the Message Center, click the tab for “Buyer/Seller Messages.”

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Go to the “Buyer/Seller Messages” tab.

5. Find and click on the message you want to view or reply to. To reply to a message, click “Reply” above that message.

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How to contact Discord and submit a help or support request as a user or developer

Contact Discord
There are several ways you can contact Discord support.

  • You can contact Discord support directly using their online forms for users and developers, via Twitter, or by reaching them via email at support@discordapp.com.
  • Developers can contact Discord with a specific issue using the Game Dev “Submit a request” feature.
  • If you want a quicker resolution, you can try to use Discord’s FAQ help center or community forums to get general support or help from fellow Discord users.
  • Visit Insider’s Tech Reference library for more stories.

Discord – the popular group-chatting platform initially designed for gamers – offers users a way to communicate, play games, stream, listen to music, and more.

With so many users and so many ways to use it, you’re likely to encounter problems on the platform. Regardless of the issue – whether it’s audio and video functionality, your Nitro subscription, or integrating Discord with a game console – contacting the support team is easy.

You can contact Discord for help and support issues through email at support@discordapp.com, via Twitter, or through various means within their help department.

How to contact Discord developer support

Like Discord users, developers are allowed to send support requests. Their request form is a little broader, and the help center isn’t as large, but you can still get answers and related assistance.

Discord_Image11
Developers can use their own request form to receive help from Discord.

First, go to the game developers’ submission request form. Then provide a description of the problem, how the bug is affecting your program’s function, what the program is intended to do without the bug, and what the outcome is of the program with the bug.

You must also include the operating system you’re using and the platform that it’s used on.

How to delete your Discord account using a computerHow to add emojis to Discord using the emoji menu, or upload your own emojiHow to report someone on Discord in 2 ways for inappropriate or otherwise rule-breaking behaviorHow to share your screen on Discord using your computer

Read the original article on Business Insider

How helpful is SpaceX’s customer support when Starlink customers run into problems? Users gave Insider their verdict.

  • Starlink users told Insider how efficient and helpful Starlink’s customer service team was.
  • Some users thought it was quick, but others had long delays and had to cancel Starlink altogether.
  • “My only wish is that [Starlink] was a bit cheaper,” said one customer from Canada.
  • See more stories on Insider’s business page.

Starlink users gave Insider mixed responses about the speed and effectiveness of SpaceX’s customer support team when they ran into problems.

Some users said Starlink’s help was quick but others experienced delays, leading to cancellations of the satellite internet service.

Since the launch of its beta test in October, Starlink has accumulated more than 10,000 users worldwide and operates in more than six countries. SpaceX has more than 1,200 satellites in orbit but the goal is to have up to 42,000 by mid-2027.

Starlink’s beta test is called the “Better Than Nothing” beta and SpaceX warned users in an initial email to expect speeds to range between 50 Megabits per second (Mbps) and 150 Mpbs.

Although users told Insider that setting up the kit is very easy, it’s still possible to run into problems with connectivity.

Rayce Townsend, who is based in Montana, contacted the Starlink team twice via email. He wanted to know whether he could take the kit to Texas and install it there. Starlink told Townsend the service wasn’t yet mobile but he could reapply in Texas for the future.

Townsend said the response was “quick, friendly and thorough.” So far, he’s found Starlink “trouble-free.”

Starlink box with the instructions on top
Starlink box with the instructions on top.

Dan Ventrudo from Northern Ontario, Canada, said he contacted customer service twice about the connection and they were also quick to respond. “My only wish is that [Starlink] was a bit cheaper,” he said.

But Jim Glassford from Michigan wasn’t impressed.

He told Insider: “One thing we were not aware of is the distance restriction for the satellite dish and the power supply. The nearest unobstructed location from the house was about 300 feet and you cannot extend the 100 foot long cable included.”

Glassford got in touch with customer support but it took a week for them to respond. After a bad experience, “we had to cancel,” he said. It’ll cost him $130 to send the kit back to Starlink.

When Gary Konkol from Wisconsin came across technical problems with the power box, Starlink customer support assisted him over several days of emailing. He said it was helpful but there were long delays between messages.

SpaceX didn’t immediately respond to Insider’s request for comment about long delays from its customer service team.

Tom Gooch from Montana said: “I have not needed to contact Starlink customer service. Everything has run flawlessly since I started it up.”

“Elon Musk has a reputation for doing things well and it appears that holds true with Starlink,” Gooch added.

Dishy in rural Montana
Dishy in rural Montana.

Have you got any Starlink tips? Get in touch with this reporter via email: kduffy@insider.com

Read the original article on Business Insider

What’s Your Signature Response to Problems?

What’s Your Signature Response to Problems? written by John Jantsch read more at Duct Tape Marketing

One of the ways to create goodwill, positive buzz, and happy customers is to exceed expectations. Responding proactively to problems is, in my opinion, one of the easiest ways to exceed the expectations available.

Problems happen, that’s a fact. You can choose to respond to customer challenges, problems, let downs, screw-ups, and mistakes in one of two ways. You can ignore them and create the kind of friction that drags your trust into the ground or you can respond in such an over-the-top, out of control, nobody does that kind of way that can turn problems into gold mines. If you want to exceed expectations, choose the latter!

For the longest time, Nordstrom had a policy that granted refunds with no receipt, no time limit, no questions asked. A variation of that policy still remains today. This policy is often an example given whenever someone talks about customer service. But it’s really a signature response to a customer problem, and it’s become something that creates incredible word of mouth for them.

Creating what I call your signature response to problem-solving takes a little thought, planning, implementation, and even training, but it can become a very valuable tool for your organization. I’ve mapped out four things you can do to quickly, proactively, and creatively address customer problems with a signature response of your own. 

1. Invite and reward customer feedback

The first step to making problem-solving a core marketing system is to encourage your customers to tell you when something’s not right. This may sound like a simple thing, but there is plenty of research that suggests somewhere near 90% of your customers experiencing an issue will simply go away quietly unhappy.

You should clearly state in all your marketing copy that you welcome feedback and won’t rest until your customer is thrilled. Spell out guarantees, return policies, and make it very obvious how to get in touch with you via phone, mail, live chat, web, or email. You should also build satisfaction surveys, results reviews, and even random phone follow-ups into your standard operating procedures.

Of course, it’s not enough to just ask for feedback and then send it down a black hole; you’ve got to respond.

2. Create a response

In order to get the full impact with this idea, you need to design the manner in which you will automatically respond in order to solve a customer problem. Some of this can and should be handled through clearly spelled out, no strings attached, guarantees, and return policies, but you need to add some flair as well. Adding some creativity in this step is how you turn a response into a signature response. For example, does the CEO show-up with a bouquet of flowers, does the customer immediately receive a month of service free and a dedicated service rep to help guide them through the challenge, do you do whatever it takes to make it right?

The key here is to do something that gets the customer the result they are after but also offers a little ‘wow’ that they can’t help but notice because it was unexpected.

Occasionally, we receive notes from customers who have purchased one of our products but feel it isn’t what they thought it would and want to return it. We cheerfully refund their purchase price, but instead of asking them to return it, we ask that they make it a gift to another business owner. It’s a pretty simple thing on our part, but it really creates a warm response each time we offer it.

3. Act quickly

Speed matters in problem-solving – especially in a technology-filled world that caters to and sustains our desires of instant gratification. You need to act quickly. A fast response time makes customers feel that their concerns are important. In a study by CMO Council, the most important attribute of a good customer experience, according to the customers themselves, is a fast response time.

Zappos is well known for its incredible customer support. They have live chat, email, phone, and social support available 24/7. Customers expect their problems to be solved and fast – it’s another prime example of a signature response they designed for themselves.

4. Empower your team to fix the problem

Another really important piece of the problem-solving puzzle is blame. When you make a mistake, admit it, and move to fix it. When your customer makes a mistake, well, move to fix it. There’s no gain in getting the customer to admit they were wrong, even when they are. One of my favorite business expressions said to my staff in my best dad voice is: Fix the problem, not the blame.

The way to make sure that your signature response to problems is actually delivered as designed is to empower your staff to fix the problem, not the blame!

Let them know that while you have a set of policies designed to make their life simple and your business profitable, they can do what it takes to make the customer happy. Now, if that makes you more than a little nervous that you will be taken advantage of then perhaps you need to refine whom you are attracting as customers. There will always be people who try to take advantage of your willingness to please, but the key lies in setting the proper expectations upfront in all of your marketing messages.

Saving a deal gone bad by reacting in a way that is generally unexpected is how you create positive buzz and customers for life.

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How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Woman making a call
Etsy buyers and sellers can contact customer service over the phone, through email, or via chat.

  • You can contact Etsy customer service over the phone or internet, but you need to have an Etsy account.
  • You can call an Etsy customer service phone number (1-844-935-3879 in North America) to get help with more advanced buying or selling issues.
  • The simplest way to contact Etsy is using their online Help Center, which lets you chat or send an email.
  • Visit Insider’s Tech Reference library for more stories.

Whether you’re a seller or a buyer, there are several ways to contact Etsy customer service if you have an issue. Etsy’s customer support service can help sellers resolve shop issues, help buyers with orders they’ve placed, and more.

Calling, emailing, or starting an online chat are all options if you want to contact Etsy Support. Plus, the process is virtually the same whether you’re a buyer or a seller. 

How to delete an Etsy seller account and close your shop, even if you have outstanding orders to completeHow to close or permanently delete your Etsy account and remove your data from the independent seller platformHow to open a case on Etsy to get a refund, replacement, or have an item re-shippedHow to sell on Etsy, the online marketplace for handmade and vintage items

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