How to contact Wish customer service by phone or email, or through the app

Online shopping site
It’s easy to contact Wish’s customer service team.

  • You can contact Wish customer service directly by phone or email, or through the Wish app.
  • For issues regarding specific orders, navigate to your order history page in the Wish app.
  • If there’s an issue with your entire account, you should contact Wish by phone or email.
  • Visit Insider’s Tech Reference library for more stories.

Wish, the popular e-commerce platform, is known for its affordable products. You can buy clothes, computer parts, furniture, and pretty much anything else you can think of.

However, like any shopping site, you might occasionally have issues with an order. If this happens – maybe an item arrived defective, or you just never received your purchase – there are a few ways to get in touch with Wish’s customer service team.

How to contact Wish customer service

The best way to fix issues with your account, or with multiple orders at once, is to call or email Wish support.

Contact Wish by email

To contact Wish customer service via email, send an email to support@wish.com.

Contact Wish by phone

To speak with a Wish customer service representative over the phone, call their customer support number: 1-800-266-0172.

Contact Wish via the app

The Wish app offers a 24-hour support chat feature and support prompts for certain issues.

1. In the Wish app, tap the icon with three lines at the bottom-right of the screen.

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Open Wish’s options menu.

2. For general questions, scroll down to the “Support” section and tap “Customer Support.”

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Head to the app’s dedicated Customer Support page.

3. Tap the prompt that best matches your issue. Options include “Track an item,” “Help with a recent order,” and “Update payment info.” Here, you can also view Wish’s refund and return policy.

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There are a variety of issues you can pick from.

4. If you want to get help with something else, or aren’t sure what you need, tap “Contact Support” at the bottom of the page. A chat box with a customer support robot will pop up. You can interact with the robot by tapping preset responses. If you can’t fix your issue here, try the email and phone methods above.

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You won’t speak to a real person here, but the support bot can help with basic issues.

How to contact Wish for help with a specific order

Wish notes that for issues regarding past orders, their app is the quickest way to reach the support team and have your issue resolved.

1. In the Wish app, tap the icon with three lines at the bottom-right of the screen.

2. If your issue is related to a specific item you purchased or an entire order, tap “Order History” in the Account section.

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Tap this to see everything you’ve ordered.

3. Navigate to the item or order in question, then tap “Customer Support.” You’ll be given all the options to contact Wish about it.

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How to contact a seller on Amazon if you have issues with your order or questions about a product

business professional ordering packages using laptop returns
There’s a few different ways to contact a third-party seller on the Amazon website.

  • You can contact a seller on Amazon by going to their seller page either before or after you’ve placed an order.
  • To view and reply to conversations with Amazon sellers, go to the Buyer/Seller Message Center.
  • If your order was eligible for Amazon Prime, then you should contact Amazon customer service for help.
  • Visit Insider’s Tech Reference library for more stories.

If you’ve ever placed an order on Amazon and then realized immediately afterward that you made a mistake, then you know it can be difficult to figure out how to remedy the issue.

When your order isn’t eligible for Amazon Prime shipping benefits, then you need to reach out directly to the third-party seller. Here’s how to do it.

How to contact a seller on Amazon

The process for contacting a seller on Amazon is slightly different depending on if you’ve already placed an order with them or not.

To contact a seller on Amazon after you’ve placed an order:

1. Go to the Amazon website and log into your account.

2. Click on “Returns & Orders,” located in the top-right corner of the screen.

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From the Amazon homepage, go to “Returns & Orders.”

3. On the “Your Orders” page, find your order in the list and click the yellow “Problem with order” button.

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Click “Problem with order.”

4. On the next screen, under “What went wrong?” select a topic from the list.

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Choose an option under “What went wrong?”

5. On the next page, under “What would you like to do?” click “Contact seller.”

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Click “Contact seller.”

6. Choose an option in the “Select Reason” drop-down.

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Click “Select Reason” and choose an option from the list.

7. Then, type your message in the box that appears and click “Send.”

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Enter a message and hit “Send” when you’re done.

To contact a seller before you place an order:

1. On the product details page, click on the name of the seller. This should be located on the right side panel under the “Add to Cart” and “Buy Now” buttons, next to “Sold by.”

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Click on the seller’s name to go their page.

2. On the seller’s page, click “Ask a question” in the upper-right corner.

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Click “Ask a question.”

3. You’ll be taken to the Seller Messaging Assistant. In the chat window, select the appropriate options that pertain to your question.

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Select the appropriate answers to questions as they appear.

4. After clicking through a few multiple choice options, a message box should appear where you can type a specific question and attach files if you wish.

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When the message box appears, type your question into it.

5. Once you’ve typed your message, click “Send Message.”

Contact a seller on Amazon in the Buyer/Seller Message Center

You can also directly access all your messages with sellers on Amazon. To view or reply to a conversation with a seller, you’ll need to go to the Buyer/Seller Message Center.

1. Go to the Amazon website and log into your account.

2. Hover your mouse over “Accounts & Lists” in the top-right corner and click “Account” under “Your Account” in the drop-down.

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Go to “Account.”

3. On the Your Account page, scroll down to the “Communication and content” box and click “Messages from Amazon and sellers.”

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Select “Messages from Amazon and sellers.”

4. In the Message Center, click the tab for “Buyer/Seller Messages.”

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Go to the “Buyer/Seller Messages” tab.

5. Find and click on the message you want to view or reply to. To reply to a message, click “Reply” above that message.

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How to contact Discord and submit a help or support request as a user or developer

Contact Discord
There are several ways you can contact Discord support.

  • You can contact Discord support directly using their online forms for users and developers, via Twitter, or by reaching them via email at support@discordapp.com.
  • Developers can contact Discord with a specific issue using the Game Dev “Submit a request” feature.
  • If you want a quicker resolution, you can try to use Discord’s FAQ help center or community forums to get general support or help from fellow Discord users.
  • Visit Insider’s Tech Reference library for more stories.

Discord – the popular group-chatting platform initially designed for gamers – offers users a way to communicate, play games, stream, listen to music, and more.

With so many users and so many ways to use it, you’re likely to encounter problems on the platform. Regardless of the issue – whether it’s audio and video functionality, your Nitro subscription, or integrating Discord with a game console – contacting the support team is easy.

You can contact Discord for help and support issues through email at support@discordapp.com, via Twitter, or through various means within their help department.

How to contact Discord developer support

Like Discord users, developers are allowed to send support requests. Their request form is a little broader, and the help center isn’t as large, but you can still get answers and related assistance.

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Developers can use their own request form to receive help from Discord.

First, go to the game developers’ submission request form. Then provide a description of the problem, how the bug is affecting your program’s function, what the program is intended to do without the bug, and what the outcome is of the program with the bug.

You must also include the operating system you’re using and the platform that it’s used on.

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How helpful is SpaceX’s customer support when Starlink customers run into problems? Users gave Insider their verdict.

  • Starlink users told Insider how efficient and helpful Starlink’s customer service team was.
  • Some users thought it was quick, but others had long delays and had to cancel Starlink altogether.
  • “My only wish is that [Starlink] was a bit cheaper,” said one customer from Canada.
  • See more stories on Insider’s business page.

Starlink users gave Insider mixed responses about the speed and effectiveness of SpaceX’s customer support team when they ran into problems.

Some users said Starlink’s help was quick but others experienced delays, leading to cancellations of the satellite internet service.

Since the launch of its beta test in October, Starlink has accumulated more than 10,000 users worldwide and operates in more than six countries. SpaceX has more than 1,200 satellites in orbit but the goal is to have up to 42,000 by mid-2027.

Starlink’s beta test is called the “Better Than Nothing” beta and SpaceX warned users in an initial email to expect speeds to range between 50 Megabits per second (Mbps) and 150 Mpbs.

Although users told Insider that setting up the kit is very easy, it’s still possible to run into problems with connectivity.

Rayce Townsend, who is based in Montana, contacted the Starlink team twice via email. He wanted to know whether he could take the kit to Texas and install it there. Starlink told Townsend the service wasn’t yet mobile but he could reapply in Texas for the future.

Townsend said the response was “quick, friendly and thorough.” So far, he’s found Starlink “trouble-free.”

Starlink box with the instructions on top
Starlink box with the instructions on top.

Dan Ventrudo from Northern Ontario, Canada, said he contacted customer service twice about the connection and they were also quick to respond. “My only wish is that [Starlink] was a bit cheaper,” he said.

But Jim Glassford from Michigan wasn’t impressed.

He told Insider: “One thing we were not aware of is the distance restriction for the satellite dish and the power supply. The nearest unobstructed location from the house was about 300 feet and you cannot extend the 100 foot long cable included.”

Glassford got in touch with customer support but it took a week for them to respond. After a bad experience, “we had to cancel,” he said. It’ll cost him $130 to send the kit back to Starlink.

When Gary Konkol from Wisconsin came across technical problems with the power box, Starlink customer support assisted him over several days of emailing. He said it was helpful but there were long delays between messages.

SpaceX didn’t immediately respond to Insider’s request for comment about long delays from its customer service team.

Tom Gooch from Montana said: “I have not needed to contact Starlink customer service. Everything has run flawlessly since I started it up.”

“Elon Musk has a reputation for doing things well and it appears that holds true with Starlink,” Gooch added.

Dishy in rural Montana
Dishy in rural Montana.

Have you got any Starlink tips? Get in touch with this reporter via email: kduffy@insider.com

Read the original article on Business Insider

What’s Your Signature Response to Problems?

What’s Your Signature Response to Problems? written by John Jantsch read more at Duct Tape Marketing

One of the ways to create goodwill, positive buzz, and happy customers is to exceed expectations. Responding proactively to problems is, in my opinion, one of the easiest ways to exceed the expectations available.

Problems happen, that’s a fact. You can choose to respond to customer challenges, problems, let downs, screw-ups, and mistakes in one of two ways. You can ignore them and create the kind of friction that drags your trust into the ground or you can respond in such an over-the-top, out of control, nobody does that kind of way that can turn problems into gold mines. If you want to exceed expectations, choose the latter!

For the longest time, Nordstrom had a policy that granted refunds with no receipt, no time limit, no questions asked. A variation of that policy still remains today. This policy is often an example given whenever someone talks about customer service. But it’s really a signature response to a customer problem, and it’s become something that creates incredible word of mouth for them.

Creating what I call your signature response to problem-solving takes a little thought, planning, implementation, and even training, but it can become a very valuable tool for your organization. I’ve mapped out four things you can do to quickly, proactively, and creatively address customer problems with a signature response of your own. 

1. Invite and reward customer feedback

The first step to making problem-solving a core marketing system is to encourage your customers to tell you when something’s not right. This may sound like a simple thing, but there is plenty of research that suggests somewhere near 90% of your customers experiencing an issue will simply go away quietly unhappy.

You should clearly state in all your marketing copy that you welcome feedback and won’t rest until your customer is thrilled. Spell out guarantees, return policies, and make it very obvious how to get in touch with you via phone, mail, live chat, web, or email. You should also build satisfaction surveys, results reviews, and even random phone follow-ups into your standard operating procedures.

Of course, it’s not enough to just ask for feedback and then send it down a black hole; you’ve got to respond.

2. Create a response

In order to get the full impact with this idea, you need to design the manner in which you will automatically respond in order to solve a customer problem. Some of this can and should be handled through clearly spelled out, no strings attached, guarantees, and return policies, but you need to add some flair as well. Adding some creativity in this step is how you turn a response into a signature response. For example, does the CEO show-up with a bouquet of flowers, does the customer immediately receive a month of service free and a dedicated service rep to help guide them through the challenge, do you do whatever it takes to make it right?

The key here is to do something that gets the customer the result they are after but also offers a little ‘wow’ that they can’t help but notice because it was unexpected.

Occasionally, we receive notes from customers who have purchased one of our products but feel it isn’t what they thought it would and want to return it. We cheerfully refund their purchase price, but instead of asking them to return it, we ask that they make it a gift to another business owner. It’s a pretty simple thing on our part, but it really creates a warm response each time we offer it.

3. Act quickly

Speed matters in problem-solving – especially in a technology-filled world that caters to and sustains our desires of instant gratification. You need to act quickly. A fast response time makes customers feel that their concerns are important. In a study by CMO Council, the most important attribute of a good customer experience, according to the customers themselves, is a fast response time.

Zappos is well known for its incredible customer support. They have live chat, email, phone, and social support available 24/7. Customers expect their problems to be solved and fast – it’s another prime example of a signature response they designed for themselves.

4. Empower your team to fix the problem

Another really important piece of the problem-solving puzzle is blame. When you make a mistake, admit it, and move to fix it. When your customer makes a mistake, well, move to fix it. There’s no gain in getting the customer to admit they were wrong, even when they are. One of my favorite business expressions said to my staff in my best dad voice is: Fix the problem, not the blame.

The way to make sure that your signature response to problems is actually delivered as designed is to empower your staff to fix the problem, not the blame!

Let them know that while you have a set of policies designed to make their life simple and your business profitable, they can do what it takes to make the customer happy. Now, if that makes you more than a little nervous that you will be taken advantage of then perhaps you need to refine whom you are attracting as customers. There will always be people who try to take advantage of your willingness to please, but the key lies in setting the proper expectations upfront in all of your marketing messages.

Saving a deal gone bad by reacting in a way that is generally unexpected is how you create positive buzz and customers for life.

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How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Woman making a call
Etsy buyers and sellers can contact customer service over the phone, through email, or via chat.

  • You can contact Etsy customer service over the phone or internet, but you need to have an Etsy account.
  • You can call an Etsy customer service phone number (1-844-935-3879 in North America) to get help with more advanced buying or selling issues.
  • The simplest way to contact Etsy is using their online Help Center, which lets you chat or send an email.
  • Visit Insider’s Tech Reference library for more stories.

Whether you’re a seller or a buyer, there are several ways to contact Etsy customer service if you have an issue. Etsy’s customer support service can help sellers resolve shop issues, help buyers with orders they’ve placed, and more.

Calling, emailing, or starting an online chat are all options if you want to contact Etsy Support. Plus, the process is virtually the same whether you’re a buyer or a seller. 

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