6 ways to troubleshoot Chromecast audio issues and get your sound working again

Google Chromecast
Audio issues aren’t unheard of for the Google Chromecast.

  • You can fix your Chromecast’s audio issues in several easy ways.
  • If your Chromecast is having audio issues, check your TV’s settings, and restart the app you’re playing from.
  • Google also offers an interactive tool to help diagnose and troubleshoot Chromecast audio issues.
  • Visit Insider’s Tech Reference library for more stories.

Google’s Chromecast allows users to easily stream media from other devices onto their TV. All it takes is an HD television and an internet connection.

It’s a pretty clever device, but it’s not without its issues and glitches. Users have reported problems with audio cutting out or simply not playing despite the video playing perfectly, for example. When this happens, it’s up to the user to troubleshoot these issues – luckily, they’re usually easy to fix.

How to troubleshoot a Google Chromecast’s audio issues

Here are five ways you can troubleshoot your Chromecast sound and audio issues before you go out and buy a replacement device.

Check your TV or other device’s settings

Woman adjusting TV settings
Adjust your device’s sound settings to fix Chromecast audio issues.

It’s important to make sure the speakers on the device you’re casting to are set to enabled, and that your volume is turned up.

Some modern TVs will disable their internal speakers to use external speakers or sound systems. Check to see that you have the correct settings turned on. If you’re not sure how to find this or the usual method doesn’t work, consider resetting your TV to its default or factory settings. That should restore the internal speakers.

Ensure your Chromecast is working correctly

google chromecast
Double-check that your Chromecast is updated and plugged in properly.

To rule out any hardware issues, you should always check to see that your Chromecast is plugged in properly – both to your TV and to the power socket on your wall.

You can test this further by plugging your Chromecast into a different wall socket or HDMI jack on your TV. You can also try switching out the HDMI cord for the micro-USB cord and plugging that in to see if it solves the issue.

Reboot your Chromecast device using the Google Home app

Rebooting your Chromecast could iron out any issues, audio-related or otherwise, and takes only a few seconds. Here’s how to do it.

1. Launch the Google Home app on your device.

2. Select the Chromecast device on your home screen that you’re experiencing issues with.

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Select the Chromecast device you want to reboot.

3. Tap the cog on the upper right-hand corner of your screen to open the Settings option.

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Open your Chromecast device settings.

4. Choose the three-dotted “More” icon to open your extra settings.

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The three-dot icon is vertical on Android and horizontal on iPhone.

5. Select “Reboot.”

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Tap Reboot to restart your Chromecast device.

6. Wait for your Chromecast device to restart and confirm your sound issues have been resolved.

Restart your selected media

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Try stopping and restarting your media to see if the audio glitch is fixed.

Sometimes Chromecast audio issues are simply a random glitch that can be solved by stopping and restarting the media you wish to play. Try disconnecting from the Chromecast device in question, then reconnecting before restarting the video or music you’re listening to.

Use the Google Home app’s sound settings to fix sound delays

Sometimes sound issues arise because your sound system is more advanced. The Google Home app has a tool to help you get your audio synced when you’re casting to a group of devices, like a set of speakers.

To fix the issue and your Chromecast audio, select the Chromecast device you’re using from the Google Home app’s main screen, tap the gear icon to access your settings, and then choose “Group delay correction.”

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You can fix Chromecast sound delays with grouped speakers in the Google Home app.

From here, Google suggests you cast music to your “group” of speakers or devices, stand by the device where you hear the delay, and using the slider, move it left or right until the audio is synced.

Follow Google’s interactive walkthrough to troubleshoot your issues

Google offers an interactive, step-by-step tool to diagnose and fix issues with either your Chromecast or Chromecast Audio devices.

Troubleshoot Chromecast issue
Google offers an interactive troubleshooting tool for Chromecast users.

You can get tips and fixes for the most common problems you might experience, though they also have a community where you can ask questions and receive answers from fellow users.

And if all else fails, you can contact Google customer support.

‘What is Google Chromecast?’: Everything you need to know about Google’s smart streaming deviceHow to set up a new Google Chromecast device and begin streaming content to your TVHow to use your Chromecast without a Wi-Fi connection, and cast all of your favorite content even without internetHow to reset a Google Chromecast in 2 different ways to fix issues with the device

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How to play Google Stadia on your phone, computer, or TV

Google Stadia game controller
There are several ways to play Google Stadia.

  • You can play Stadia on an Android phone, an iPhone or iPad, a computer with Google Chrome, or a TV with a Chromecast Ultra installed.
  • To play Stadia on your Android phone, you’ll need to install the Stadia app, which is free to download.
  • On iPhone and iPad, you’ll need to go to the Stadia website using Safari or another internet app.
  • Stadia can be played directly from your Chrome browser on a computer, no installation required.
  • Mobile devices and computers support a variety of controllers, but to play Stadia on a TV with a Chromecast Ultra, you’ll need to be using the Stadia Controller.
  • Visit Business Insider’s Tech Reference library for more stories.

Stadia, Google’s new cloud-based gaming platform, was built to be “platform-agnostic.” In other words, you can play Stadia on dozens of different devices, and have largely the same experience on each one.

That said, for many newcomers to the platform, it isn’t immediately clear just which platforms can run Stadia. So aside from a solid internet connection – a must-have for any streaming setup – how can you play Stadia?

In short, Stadia is available on most popular Android phones, new iPhones and iPads, any computer with Google Chrome, and TVs with a Chromecast Ultra plugged in. And if you’re using a phone or computer, you probably won’t even need a new game controller.

Here’s a guide to the hardware you’ll need to play Stadia, so you can get started streaming your favorite games right away.

How to play Stadia on an Android phone

Stadia supports most Google Pixel phones, all new Samsung S phones, most OnePlus phones, and more. On most modern Android devices – 6.0 and later – you’ll simply need to download the Stadia app to get started playing.

You can download the Stadia app from the Google Play Store for free. Once you open it, you’ll be prompted to connect your Google account, and then set up your Stadia profile. Or, if you already have a Stadia profile, you can just sign in.

Like all platforms, you won’t need to download any games from Stadia – they’re streamed to you over the internet – so don’t worry about deleting photos to make room for it.

All Stadia games played on Android support touchscreen controls, but you can also use a real gamepad, as we’ll outline in a bit.

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You can play Stadia on a phone with your hands or a controller.

How to play Stadia on an iPhone or iPad

Although there is a Stadia app for iPhones, you can’t actually play Stadia games through it – you can only sign up for Stadia and set up your controller. This is due to a long-running rivalry between Google and Apple.

Instead, if you want to play Stadia on your iPhone or iPad, you’ll need to play through an internet browser. Here, we’ll use Safari, the default internet app that comes installed on every Apple device.

 

Just note that you’ll have to be running at least iOS 14.3 or iPadOS 14.3. Any version older than that can’t support Stadia.

1. Launch Safari on your iPhone or iPad and head to the Stadia website. Once there, sign into your Stadia account or tap “Try now” to create a new one.

2. After you log in, a pop-up will appear telling you that you can play in your browser, but warning you that the iOS version of Stadia is in beta. Tap “Got It,” and you’ll be shown your games.

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The iOS and iPadOS versions of Stadia are still in development.

3. Tap the red play button under any game’s picture to start playing it, or tap “Store” at the top to browse for new games.

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You can launch the game right from Safari.

And although you can’t play from the official Stadia app, you can add the Stadia website to your iPhone’s homescreen as a shortcut that looks just like any other app. To do this, scroll up, and then tap the sharing icon in the middle of the toolbar at the bottom of Safari. When a menu of options appears, tap “Add to Home Screen.”

How to play Stadia on a computer

Stadia can be run through Google Chrome on Mac, PC, and Linux computers. 

Using the Google Chrome web browser, simply use your Google account credentials to set up a new Stadia account, or sign into an existing one.

Once you’ve signed in, you can start playing games directly from your browser. Just note that Stadia requires most games to be played in fullscreen mode, and for some, will need access to your computer’s microphone.

You can connect a controller from within your browser by clicking the controller icon in the top-right, selecting which controller you want to use, and then following the directions.

3   How to play Stadia
Google will offer directions to connect each type of controller.

How to play Stadia on a TV with a Chromecast Ultra

If you’re a gamer who loves to use the biggest screen in your house, this setup is the one for you.

To play Stadia on your TV, you’ll need the following: A TV with an HDMI port, a Google Chromecast Ultra device, and a Stadia Controller.

First, plug the Chromecast Ultra into your TV and set it up. The Chromecast Ultra comes with its own Ethernet port – for the best Stadia experience, use this port and an Ethernet cable to link the Chromecast to your internet router.

Once you’ve done that, press the Stadia logo on your controller to put it into Linking Mode. 

A code should appear on your TV screen – it’ll look like a random combination of buttons on your controller.

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Stadia controllers will need to be linked through a code.

Enter the code on your Stadia Controller and wait for your Chromecast to detect your controller. If the link is successful, Stadia will launch on your TV. If it’s unsuccessful, you’ll have to enter the code again.

If you don’t see a linking code appear on your TV, this might mean that your Chromecast isn’t set to “Ambient Mode.” To fix this:

1. Open the Google Home app on your smartphone and tap the icon for your Chromecast Ultra.

2. In the top-right corner, tap “Settings.” It may also look like a gear icon.

3. Under “Device Info,” tap “Ambient Mode.”

4. A new screen will appear. Scroll down until you find “Stadia Controller linking code” – click “Show” underneath it. The linking code will appear on your TV.

If you’re having issues connecting your Chromecast to Wi-Fi, the Google Home app can help with that too. If the controller won’t connect to Wi-Fi, you’ll need to use the Stadia app.

You can also cast Stadia onto your TV using the mobile Stadia app, or your computer’s Chrome browser.

Although playing with the Chromecast Ultra offers the least flexibility in terms of controller support, Google has hinted that more controllers might support it in the future.

In the meantime, you can purchase a Stadia Controller for $69, or for $100 get the Stadia Premiere bundle that includes both a controller and Chromecast Ultra.

All the controllers that work with Google Stadia

We’ve mentioned several times that the Stadia Controller isn’t the only way to play Stadia. If you’re using a smartphone, tablet, or your computer, you can use a variety of popular controllers.

Here’s a full guide to which controllers work for which systems.

 

To use non-Stadia controllers on your computer or phone, you can connect them like you would any other controller. For examples, check out some of our articles on the subject:

Other controllers, like the Switch Pro controller, can be connected in similar ways. Also note that the method for connecting controllers to an iPad is almost exactly the same as on an iPhone.

You should be able to use a keyboard and mouse in Stadia’s browser version just by plugging them in.

Related coverage from Tech Reference:

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