Google’s Chromecast allows users to easily stream media from other devices onto their TV. All it takes is an HD television and an internet connection.
It’s a pretty clever device, but it’s not without its issues and glitches. Users have reported problems with audio cutting out or simply not playing despite the video playing perfectly, for example. When this happens, it’s up to the user to troubleshoot these issues – luckily, they’re usually easy to fix.
How to troubleshoot a Google Chromecast’s audio issues
Here are five ways you can troubleshoot your Chromecast sound and audio issues before you go out and buy a replacement device.
Check your TV or other device’s settings
It’s important to make sure the speakers on the device you’re casting to are set to enabled, and that your volume is turned up.
Some modern TVs will disable their internal speakers to use external speakers or sound systems. Check to see that you have the correct settings turned on. If you’re not sure how to find this or the usual method doesn’t work, consider resetting your TV to its default or factory settings. That should restore the internal speakers.
Ensure your Chromecast is working correctly
To rule out any hardware issues, you should always check to see that your Chromecast is plugged in properly – both to your TV and to the power socket on your wall.
You can test this further by plugging your Chromecast into a different wall socket or HDMI jack on your TV. You can also try switching out the HDMI cord for the micro-USB cord and plugging that in to see if it solves the issue.
Reboot your Chromecast device using the Google Home app
Rebooting your Chromecast could iron out any issues, audio-related or otherwise, and takes only a few seconds. Here’s how to do it.
1. Launch the Google Home app on your device.
2. Select the Chromecast device on your home screen that you’re experiencing issues with.
3. Tap the cog on the upper right-hand corner of your screen to open the Settings option.
4. Choose the three-dotted “More” icon to open your extra settings.
5. Select “Reboot.”
6. Wait for your Chromecast device to restart and confirm your sound issues have been resolved.
Restart your selected media
Sometimes Chromecast audio issues are simply a random glitch that can be solved by stopping and restarting the media you wish to play. Try disconnecting from the Chromecast device in question, then reconnecting before restarting the video or music you’re listening to.
Use the Google Home app’s sound settings to fix sound delays
Sometimes sound issues arise because your sound system is more advanced. The Google Home app has a tool to help you get your audio synced when you’re casting to a group of devices, like a set of speakers.
To fix the issue and your Chromecast audio, select the Chromecast device you’re using from the Google Home app’s main screen, tap the gear icon to access your settings, and then choose “Group delay correction.”
From here, Google suggests you cast music to your “group” of speakers or devices, stand by the device where you hear the delay, and using the slider, move it left or right until the audio is synced.
Follow Google’s interactive walkthrough to troubleshoot your issues
Google offers an interactive, step-by-step tool to diagnose and fix issues with either your Chromecast or Chromecast Audio devices.
You can get tips and fixes for the most common problems you might experience, though they also have a community where you can ask questions and receive answers from fellow users.
And if all else fails, you can contact Google customer support.
Stadia, Google’s new cloud-based gaming platform, was built to be “platform-agnostic.” In other words, you can play Stadia on dozens of different devices, and have largely the same experience on each one.
That said, for many newcomers to the platform, it isn’t immediately clear just which platforms can run Stadia. So aside from a solid internet connection – a must-have for any streaming setup – how can you play Stadia?
In short, Stadia is available on most popular Android phones, new iPhones and iPads, any computer with Google Chrome, and TVs with a Chromecast Ultra plugged in. And if you’re using a phone or computer, you probably won’t even need a new game controller.
Here’s a guide to the hardware you’ll need to play Stadia, so you can get started streaming your favorite games right away.
How to play Stadia on an Android phone
Stadia supports most Google Pixel phones, all new Samsung S phones, most OnePlus phones, and more. On most modern Android devices – 6.0 and later – you’ll simply need to download the Stadia app to get started playing.
Like all platforms, you won’t need to download any games from Stadia – they’re streamed to you over the internet – so don’t worry about deleting photos to make room for it.
All Stadia games played on Android support touchscreen controls, but you can also use a real gamepad, as we’ll outline in a bit.
How to play Stadia on an iPhone or iPad
Although there is a Stadia app for iPhones, you can’t actually play Stadia games through it – you can only sign up for Stadia and set up your controller. This is due to a long-running rivalry between Google and Apple.
Instead, if you want to play Stadia on your iPhone or iPad, you’ll need to play through an internet browser. Here, we’ll use Safari, the default internet app that comes installed on every Apple device.
Just note that you’ll have to be running at least iOS 14.3 or iPadOS 14.3. Any version older than that can’t support Stadia.
1. Launch Safari on your iPhone or iPad and head to the Stadia website. Once there, sign into your Stadia account or tap “Try now” to create a new one.
2. After you log in, a pop-up will appear telling you that you can play in your browser, but warning you that the iOS version of Stadia is in beta. Tap “Got It,” and you’ll be shown your games.
3. Tap the red play button under any game’s picture to start playing it, or tap “Store” at the top to browse for new games.
And although you can’t play from the official Stadia app, you can add the Stadia website to your iPhone’s homescreen as a shortcut that looks just like any other app. To do this, scroll up, and then tap the sharing icon in the middle of the toolbar at the bottom of Safari. When a menu of options appears, tap “Add to Home Screen.”
How to play Stadia on a computer
Stadia can be run through Google Chrome on Mac, PC, and Linux computers.
Once you’ve signed in, you can start playing games directly from your browser. Just note that Stadia requires most games to be played in fullscreen mode, and for some, will need access to your computer’s microphone.
You can connect a controller from within your browser by clicking the controller icon in the top-right, selecting which controller you want to use, and then following the directions.
How to play Stadia on a TV with a Chromecast Ultra
If you’re a gamer who loves to use the biggest screen in your house, this setup is the one for you.
To play Stadia on your TV, you’ll need the following: A TV with an HDMI port, a Google Chromecast Ultra device, and a Stadia Controller.
Once you’ve done that, press the Stadia logo on your controller to put it into Linking Mode.
A code should appear on your TV screen – it’ll look like a random combination of buttons on your controller.
Enter the code on your Stadia Controller and wait for your Chromecast to detect your controller. If the link is successful, Stadia will launch on your TV. If it’s unsuccessful, you’ll have to enter the code again.
If you don’t see a linking code appear on your TV, this might mean that your Chromecast isn’t set to “Ambient Mode.” To fix this:
1. Open the Google Home app on your smartphone and tap the icon for your Chromecast Ultra.
2. In the top-right corner, tap “Settings.” It may also look like a gear icon.
3. Under “Device Info,” tap “Ambient Mode.”
4. A new screen will appear. Scroll down until you find “Stadia Controller linking code” – click “Show” underneath it. The linking code will appear on your TV.
If you’re having issues connecting your Chromecast to Wi-Fi, the Google Home app can help with that too. If the controller won’t connect to Wi-Fi, you’ll need to use the Stadia app.