I used an obscure credit card perk to pay for $127 worth of travel expenses when American Airlines canceled 2 of my flights – see how

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

  • The Chase Sapphire Reserve credit card comes with built-in trip insurance for when things go wrong.
  • Trip delays, trip cancellations, and baggage delays are covered under certain circumstances.
  • I was delayed by 12 hours after two American Airlines flight cancellations and could spend up to $500 on expenses.
  • See more stories on Insider’s business page.
Flight delays and cancellations can be costly. Hours and even days can be wasted that could lead to unplanned expenses through no fault of a traveler’s.

An airport departures board showing canceled flights.

I was left high and dry by American Airlines in June when flying home from Bogota, Colombia in June. Two back-to-back flight cancellations extended my trip and left me with no clear way to get home.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

Read More: I was stranded in Bogot√° airport for 10 hours and it taught me the true value of credit card perks and not taking no for an answer

At first, I was faced with an eight-hour delay that quickly turned into an overnight stay. American was going to pay for a hotel but I’d be largely on my own for meals, plus any other expenses I might incur thanks to the extended trip.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

In total, I incurred $127.39 extra expenses incurred from the delay but because of the credit card I used to book the trip, I was reimbursed for all of it. Here’s how my credit card ended up saving my bank account.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

The Chase Sapphire Reserve is a premium travel credit card that costs $550 per year but comes with perks like a free $300 in travel credits, complimentary Lyft Pink membership for a year, and built-in travel insurance.

Chase Sapphire Reserve

Read More: Chase Sapphire Reserve card review: One of the best premium travel cards, with unbeatable bonus rewards

While many credit cards offer some form of travel insurance, not all are equal and some only kick in if the cardholder dies in a plane crash. But the Sapphire Reserve offers three types: trip cancellation/interruption insurance, baggage delay insurance, and travel delay reimbursement.

credit cards

As its name suggests, trip cancellation/interruption insurance covers expenses when a trip is “cut short or canceled” due to instances like sickness, severe weather, injury, loss of life, terrorist action, hijacking, and unpostponable jury duty or court subpoena. Chase will cover up to $10,000 per trip, if eligible.

Flight canceled

Baggage delay insurance covers “essential purchases” in the event luggage is lost by an airline, bus company, cruise ship operator, or train company for more than six hours.

travel airport luggage baggage

And finally, trip delay insurance covers travelers if a trip is delayed for more than six hours or requires an overnight stay. This is the insurance for which I qualified when American canceled my flight and rescheduled me for a later flight to New York.

A screenshot of an email from American Airlines.
Using credit card trip insurance.

This insurance is pretty comprehensive and will cover meals, lodging, transportation, and additional unreimbursed expenses up to $500. Coverage only applies if the flight was booked using the Sapphire Reserve and I make sure I book every trip using the card for that reason.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

The perk will also apply to mileage award tickets, even if only the taxes are paid using the card. If travelers are booking flights with a travel credit, they can also get the coverage by paying as little as $.01 using the card.

A screenshot from American Airlines' website
Booking an award ticket using a Chase Sapphire Reserve credit card.

I called up Chase while stranded in Colombia to confirm I could use the credit and they gave me the green light. I didn’t need to call Chase but this was my first time using the perk so I wanted to be sure I was using it correctly.

Calling Chase customer service
Calling Chase customer service.

I was ecstatic to have $500 at my disposal because that goes really far in Colombia. But I wasn’t trying to extend my vacation, I wanted out.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

My first plan was to take the 12:15 a.m. flight to New York and so I began my long wait in the airport. I took a walk and started plotting how I could spend $500.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

American, for its part, gave all the passengers on my first canceled flight a meal voucher for around $12. I decided to use that for my first meal and save Chase’s travel insurer some money.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

But beyond that, I was hesitant to spend any money because I didn’t want to get into a situation where something wasn’t covered. Again, this was my first time using the perk.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

So, I left Colombia using exactly $0 of the $500 and didn’t spend anything until landing back in the US. After my second flight to New York was canceled, I was routed to Phoenix via Dallas leaving the same night because I was starting a trip to Phoenix and American couldn’t get me home in time for my flight to get there.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

After I landed in Dallas, American had given me a hotel voucher, at my request, so I could have a shower during my four-hour layover. I took a hotel shuttle to the hotel, around five miles from the airport itself, and only planned to shower in the room, then head back to the airport.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

The shuttle, however, was hourly, and I only had 20 minutes from the time I got to the hotel to the time it was leaving again. That didn’t include checking in and getting to the room.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

So, I figured, what better time to use the $500. I took my time in the shower and then ordered a Lyft for $19.27, including tip, to get me back to the airport.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

Transportation, after all, is covered under the rules of the perk. Of course, I wouldn’t know for sure until I submitted the claim.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

I got to the airport and American, once more, had given me another $12 meal voucher. But it was too early to eat so I only used around $6 of it to buy two water bottles for the flight to Phoenix.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

I landed in Phoenix after a nightmare of a travel experience and asked American if they’d arrange a taxi for me to get to my family’s home. I thought it was a reasonable request being as I arrived a day early and my family members couldn’t pick me up.

Trapped in Airport Terminal
Flying home from Bogota, Colombia on American Airlines.

But the airline didn’t think so and I was on my own to arrange an Uber, at peak time, for a total of $107.65 with a tip. Time to file my claim.

A screenshot from the trip insurance website.
Using credit card trip insurance.

First, I needed proof of the delay being greater than six hours. That was easy as American sent an email telling me that I was rebooked on a later flight after the first flight cancellation.

A screenshot of an email from American Airlines.
Using credit card trip insurance.

Next, I needed my expenses. All of my Uber and Lyft receipts were digital, so getting them was just a matter of taking screenshots from their mobile applications.

Uber Grocery stressfree In App
Uber Grocery app

Then, I needed a verification letter from American confirming that my flight was delayed due to a covered reason. In my case, a mechanical delay.

A screenshot of an email from American Airlines.
Using credit card trip insurance.

Even that was surprisingly easy. American has a request form just for “delay verification requests.”

A screenshot of an email from American Airlines.
Using credit card trip insurance.

That letter came three days later and I was then able to submit the claim.

A screenshot from the trip insurance website.
Using credit card trip insurance.

To my surprise, it was approved with no questions asked three days later.

A screenshot from the trip insurance website.
Using credit card trip insurance.

The check did take a while to arrive but I took it straight to the bank.

Receiving a mailed check from a travel insurance company.
Using credit card trip insurance.

And with that, my escape from Colombia was complete. I even got credit card points from the two purchases.

Depositing a check at a Chase ATM
Depositing a check at a Chase ATM.

Read the original article on Business Insider

3 digital banking trends to look out for this year, according to the head of digital at Chase

Allison Beer
Allison Beer is the head of customer experience and digital for Chase.

  • Allison Beer is chief product officer and head of customer experience and digital for Chase.
  • She says the pandemic has accelerated changes in consumers’ digital banking needs.
  • Over the next year, Beer says, there will be increased demand for personalization, automation, and real-time payments.
  • See more stories on Insider’s business page.

The last year changed all industries, including banking.

Consumers have embraced digital banking tools for several years, but the pandemic accelerated adoption even further across demographics. For example, half of Chase’s new digitally active customers since March 2020 are over 50.

New research suggests that we can expect consumers to engage more actively with their bank’s digital offerings in 2021 and beyond. According to a recent Chase survey, 80% of respondents prefer to manage their finances digitally rather than in-person.

We believe this preference will continue to increase demand for personalization, automation and real-time payments as consumers continue to shy away from cash.

Personalization

Every year, tech companies release new devices, hardware and software that allow consumers to update and personalize their experience. Consumers want the same experience from their bank.

Banking will become even more personalized in 2021, helping foster deeper engagement between customers and the features and services that their bank offers.

Advanced technologies – like artificial intelligence – can help banks create more customized experiences that adapt to each customer’s individual needs. For example, people can already use their mobile banking app to enjoy offers and rewards from some of their favorite retailers and brands. Customers can also view unique insights about their spending and savings trends or credit score to make more informed financial decisions.

Automation

In a post-vaccine world, consumers will still want to find the most convenient and effective ways to manage their finances. We expect digital resources that assist with budgeting and bill payments to play a major role in future digital banking enhancements.

Automation, especially for payments and savings, has made it effortless for consumers to stay on top of their finances. Essentially, they increasingly want to use their mobile apps to “set it and forget it.” Moving forward, we anticipate that we will make an even wider array of automated tools available.

Real-time

Digital payments became even more popular last year, as consumers relied on safe, convenient and contactless methods for completing real-time peer to peer (P2P) payments. In fact, in 2020, the Zelle Network processed more than 1.2 billion transactions totaling $307 billion in payments. Consumers and businesses can easily process transactions using a variety of real-time payment platforms – whether they are paying rent, splitting a dinner bill, or paying the babysitter.

The early adopters of this technology were younger generations, but in 2020 we saw older customers use this way of paying more frequently. Real-time payments will undoubtedly grow in popularity as both consumers and businesses become more comfortable with the convenience and security it provides.

Digital banking will further influence who consumers choose to bank with. COVID-19 has increased customer preference for the convenience and speed that digital banking offers through websites and apps. To better serve consumers of all ages, banks will need to be agile enough to react quickly to the evolving needs of their customers.

At the end of the day, who consumers choose to bank with will increasingly depend on how easy it is for them to manage their entire financial life digitally from one place. Banks that make that experience seamless, insightful and simple will gain loyal customers who engage more frequently with their products and services.

Allison Beer is chief product officer and head of customer experience and digital for Chase. She’s been with Chase since 2017.

Read the original article on Business Insider