How to cancel a Venmo payment if you paid an inactive account, or request money back if you paid the wrong person

friends at dinner looking at phones making payments
Venmo doesn’t let you cancel any payment you make – in most situations, you need to request your money back from the person.

  • You can only cancel a Venmo payment if you paid someone with an inactive account.
  • If you paid the wrong person or the wrong amount, you can’t cancel the payment, but you can request your money back.
  • If the person you mistakenly paid doesn’t send your money back, you can contact Venmo support for assistance.
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Venmo doesn’t include the option to cancel a payment if you paid the wrong person or sent the wrong amount.

Without the ability to simply cancel a payment, all you can do is request your money back from the person, and hope they return it. If they don’t return it, you can contact Venmo support, though Venmo doesn’t guarantee you’ll get your money back.

However, if you sent money to a phone number or email address without an active Venmo account, you can use the “Take back” option to retrieve your money.

Here’s everything you need to know about getting your money back.

There’s a limit on your Venmo transactions – here’s how much money you can send and receive with each account typeHow to receive money on Venmo and transfer funds to a connected bank accountHow to set up a PayPal account and link a bank account or credit card‘Does Venmo work internationally?’: No, you must be physically located in the US – here’s what you need to know

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