How to get a Beats headphones repair through Apple support

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If you think your Beats headphones might need a repair, you can use Apple support to coordinate one.

  • Apple will replace or repair Beats headphones that have incurred accidental damage, have battery issues, or have certain missing parts.
  • Service costs depend on what Beats product you have, your issue, and whether or not you have AppleCare Plus or another warranty.
  • To make a service request, you’ll first need to call or start an online chat with an Apple support representative.
  • Visit Insider’s Tech Reference library for more stories.

It’s a bummer if your Beats headphones break. However, depending on the issue you’re having and your coverage by warranties or AppleCare Plus, you can get your headphones repaired or replaced in just a week or two.

How to get a Beats headphones repair

Here’s what you can send in for a repair with Apple, how to make a service request, and how much it will cost.

What you can send in for repair

Apple will service a variety of issues and parts related to Beats headphones. This includes accidental damage, lost or missing items (like a Powerbeats Pro earbud or charging case), and battery failures (due to defects or wear through regular use).

To find out if your particular Beats issue qualifies for repair, you can follow the steps and prompts below to make an appointment or service request through Apple support.

Costs and time needed for Beats repair

If you send in your Beats to Apple, the company estimates that service will take 3 to 10 business days from the day you ship your product. For service through a local Apple Authorized Service Provider, you’ll need to ask for an approximate timeline.

If you have AppleCare Plus, you can request Express Replacement Service to have a replacement pair of Beats shipped to you while you return your Beats to Apple.

Repair costs will depend on the Beats product you have, your issue, and whether or not you’re covered under AppleCare Plus or another warranty like the Apple One Year Limited Warranty or consumer law. For manufacturing defects covered by the Apple One Year Limited Warranty or consumer law, the repair is free. AppleCare Plus coverage includes service for up to two incidents of accidental damage. Each incident is subject to a service fee, which is $29 for eligible Beats headphones and earphones (Beats EP, Beats Pro, Beats Solo Pro, Beats Solo3 Wireless, Beats Studio3 Wireless, BeatsX, Powerbeats Pro, and Powerbeats3 Wireless).

For out-of-warranty repairs, Apple has a support page that outlines its fees, which range from $49 to $199 depending on your device. It notes that Apple reserves the right to determine if your product is eligible for out-of-warranty repairs or replacements. Beats headphones that have broken into several pieces, for example, are not eligible for any out-of-warranty services.

How to pair any Beats headphones or earbuds with your phone or computerHow to connect a Beats Pill speaker to your iPhone in 4 simple stepsHow to connect Beats wireless headphones and Powerbeats earbuds to your iPhoneHow to set up an Apple Genius Bar appointment and reserve a time to receive in-person tech support

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How to connect two pairs of AirPods to one iPhone, and share music wirelessly with your friends

airpods pro
You can use Bluetooth and AirPlay to connect two AirPod pairs to a single iPhone.

  • You can connect two pairs of AirPods to one iPhone as long as it’s an iPhone 8 or newer, running iOS 13 or newer.
  • One pair of AirPods will connect to the iPhone via Bluetooth, and the other pair connects via AirPlay.
  • AirPods aren’t the only headphones that have this feature – you can also use several kinds of Beats headphones.
  • Visit Insider’s Tech Reference library for more stories.

Sharing things like music used to be as simple as handing over an earpod and sitting side by side.

But with wireless headphones becoming the norm – and with social distancing measures still in place – it helps to have multiple pairs of headphones.

Related Article Module: What version of iOS do I have? How to find which version your iPhone is running and check if there’s an update available

Luckily, newer iPhones have the ability to stream music and other audio to two pairs of AirPods (or Beats) at once. As long as you have an iPhone 8 or newer, running iOS 13 or newer, you can set this up in moments.

How to connect two pairs of AirPods to one phone

Firstly, make sure you have the right iPhone and the right headphones. Every AirPods model can use the double-streaming feature, as well as:

  • Powerbeats
  • Powerbeats Pro
  • Powerbeats3 Wireless
  • Beats Solo Pro
  • Beats Solo3 Wireless
  • Beats Studio3 Wireless
  • BeatsX
  • Beats Flex

For those who have the compatible devices, here’s how to connect two pairs of AirPods to your phone:

1. Connect your first pair of headphones as usual, by turning on the Bluetooth in your Settings app and then selecting your headphones from the list of devices.

2. Either open the app you want to play audio from and select the AirPlay icon, or lock your phone and then select the AirPlay icon in the control center.

spotify airplay
In Spotify, you can find the AirPlay option in the same menu you can use to switch listening devices.

3. Underneath the already connected headphones, select “Share audio.”

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The AirPlay menu lets you pick which device you want to route audio through.

From here, the method changes depending on the kind of headphones you have:

  • AirPods or AirPods Pro: With the AirPods inside of their case, open the AirPods case and hold it close to the iPhone.
  • AirPods Max: Simply hold the headphones next to your iPhone.
  • Beats: Put the headphones in pairing mode, according to the directions provided by the manufacturer, and then hold them up to your iPhone.
beats pairing
Most Beats models require you to press and hold the power button to pair.

Finally, when you see your (or your friends’) other headphones appear on the screen, tap to select them and then select “Share Audio” again.

You can control the volume, play, pause, and stop from the lock screen’s control center. You’ll see separate options to control the volume for the headphones using the sliders next to the name of the headphones.

iphone airpods share audio
You’ll be able to see, control, and disconnect each pair of headphones individually.

How to connect your AirPods to a Mac computer, whether or not you have a paired iPhoneHow to get an AirPod replacement — and what you need to know before you doHow to make your AirPods louder if they aren’t loud enough, or fix any other volume-related issueHow to clean your AirPods and their case to improve audio quality and kill germs

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