How to get a Beats headphones repair through Apple support

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If you think your Beats headphones might need a repair, you can use Apple support to coordinate one.

  • Apple will replace or repair Beats headphones that have incurred accidental damage, have battery issues, or have certain missing parts.
  • Service costs depend on what Beats product you have, your issue, and whether or not you have AppleCare Plus or another warranty.
  • To make a service request, you’ll first need to call or start an online chat with an Apple support representative.
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It’s a bummer if your Beats headphones break. However, depending on the issue you’re having and your coverage by warranties or AppleCare Plus, you can get your headphones repaired or replaced in just a week or two.

How to get a Beats headphones repair

Here’s what you can send in for a repair with Apple, how to make a service request, and how much it will cost.

What you can send in for repair

Apple will service a variety of issues and parts related to Beats headphones. This includes accidental damage, lost or missing items (like a Powerbeats Pro earbud or charging case), and battery failures (due to defects or wear through regular use).

To find out if your particular Beats issue qualifies for repair, you can follow the steps and prompts below to make an appointment or service request through Apple support.

Costs and time needed for Beats repair

If you send in your Beats to Apple, the company estimates that service will take 3 to 10 business days from the day you ship your product. For service through a local Apple Authorized Service Provider, you’ll need to ask for an approximate timeline.

If you have AppleCare Plus, you can request Express Replacement Service to have a replacement pair of Beats shipped to you while you return your Beats to Apple.

Repair costs will depend on the Beats product you have, your issue, and whether or not you’re covered under AppleCare Plus or another warranty like the Apple One Year Limited Warranty or consumer law. For manufacturing defects covered by the Apple One Year Limited Warranty or consumer law, the repair is free. AppleCare Plus coverage includes service for up to two incidents of accidental damage. Each incident is subject to a service fee, which is $29 for eligible Beats headphones and earphones (Beats EP, Beats Pro, Beats Solo Pro, Beats Solo3 Wireless, Beats Studio3 Wireless, BeatsX, Powerbeats Pro, and Powerbeats3 Wireless).

For out-of-warranty repairs, Apple has a support page that outlines its fees, which range from $49 to $199 depending on your device. It notes that Apple reserves the right to determine if your product is eligible for out-of-warranty repairs or replacements. Beats headphones that have broken into several pieces, for example, are not eligible for any out-of-warranty services.

How to pair any Beats headphones or earbuds with your phone or computerHow to connect a Beats Pill speaker to your iPhone in 4 simple stepsHow to connect Beats wireless headphones and Powerbeats earbuds to your iPhoneHow to set up an Apple Genius Bar appointment and reserve a time to receive in-person tech support

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Beats By Dre founder and rapper Dr. Dre releases statement from hospital saying he’s ‘doing great’ after reportedly suffering brain aneurysm

Dr Dre Kevin Winter
  • Music mogul Dr. Dre was taken by ambulance to a Los Angeles hospital after suffering a brain aneurysm, TMZ reported on Tuesday.
  • Dre said in an Instagram post Tuesday evening that he was “doing great” and “will be out of the hospital and back home soon.”
  • Dre is one of hip hop’s most famous and financially successful artists and producers, having made his fortune from his music as well as the sale of his headphone company, Beats Electronics, to Apple in 2014.
  • Visit Business Insider’s homepage for more stories.

Hip hop artist, producer, and media mogul Dr. Dre said in an Instagram post Tuesday evening that he’s “doing great” and expects to be discharged from Cedars-Sinai Medical Center “soon” after being rushed to the hospital Tuesday evening.

“Thanks to my family, friends and fans for their interest and well wishes. I’m doing great and getting excellent care from my medical team. I will be out of the hospital and back home soon. Shout out to all the great medical professionals at Cedars. One Love!!” the post said.

Dre was transported by ambulance to the Los Angeles hospital on Tuesday evening after suffering a brain aneurysm, TMZ reported.

Dre was taken directly to the intensive care unit, where he remained after being deemed “stable and lucid,” though doctors have not determined the cause of the aneurysm and plan to conduct various tests, according to TMZ.

Aneurysms occur when the wall of an artery weakens and balloons outward or widens abnormally, and be extremely dangerous if they rupture.

A representative for Dre did not immediately respond to a request for comment.

Dre, born Andre Romelle Young, is 55 years old, and is one of hip hop’s most musically and financially successful artists and entrepreneurs, with a net worth of nearly $800 million. He is known for his extensive solo career and being one of the original members of the group N.W.A., as well as his various commercial enterprises including Beats Electronics, which he sold to Apple in 2014.

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