How to contact a seller on Amazon if you have issues with your order or questions about a product

business professional ordering packages using laptop returns
There’s a few different ways to contact a third-party seller on the Amazon website.

  • You can contact a seller on Amazon by going to their seller page either before or after you’ve placed an order.
  • To view and reply to conversations with Amazon sellers, go to the Buyer/Seller Message Center.
  • If your order was eligible for Amazon Prime, then you should contact Amazon customer service for help.
  • Visit Insider’s Tech Reference library for more stories.

If you’ve ever placed an order on Amazon and then realized immediately afterward that you made a mistake, then you know it can be difficult to figure out how to remedy the issue.

When your order isn’t eligible for Amazon Prime shipping benefits, then you need to reach out directly to the third-party seller. Here’s how to do it.

How to contact a seller on Amazon

The process for contacting a seller on Amazon is slightly different depending on if you’ve already placed an order with them or not.

To contact a seller on Amazon after you’ve placed an order:

1. Go to the Amazon website and log into your account.

2. Click on “Returns & Orders,” located in the top-right corner of the screen.

amazon
From the Amazon homepage, go to “Returns & Orders.”

3. On the “Your Orders” page, find your order in the list and click the yellow “Problem with order” button.

amazon2
Click “Problem with order.”

4. On the next screen, under “What went wrong?” select a topic from the list.

amazon3
Choose an option under “What went wrong?”

5. On the next page, under “What would you like to do?” click “Contact seller.”

amazon5
Click “Contact seller.”

6. Choose an option in the “Select Reason” drop-down.

amazon4
Click “Select Reason” and choose an option from the list.

7. Then, type your message in the box that appears and click “Send.”

amazon6
Enter a message and hit “Send” when you’re done.

To contact a seller before you place an order:

1. On the product details page, click on the name of the seller. This should be located on the right side panel under the “Add to Cart” and “Buy Now” buttons, next to “Sold by.”

amazon7
Click on the seller’s name to go their page.

2. On the seller’s page, click “Ask a question” in the upper-right corner.

amazon8
Click “Ask a question.”

3. You’ll be taken to the Seller Messaging Assistant. In the chat window, select the appropriate options that pertain to your question.

amazon9
Select the appropriate answers to questions as they appear.

4. After clicking through a few multiple choice options, a message box should appear where you can type a specific question and attach files if you wish.

amazon10
When the message box appears, type your question into it.

5. Once you’ve typed your message, click “Send Message.”

Contact a seller on Amazon in the Buyer/Seller Message Center

You can also directly access all your messages with sellers on Amazon. To view or reply to a conversation with a seller, you’ll need to go to the Buyer/Seller Message Center.

1. Go to the Amazon website and log into your account.

2. Hover your mouse over “Accounts & Lists” in the top-right corner and click “Account” under “Your Account” in the drop-down.

amazon12
Go to “Account.”

3. On the Your Account page, scroll down to the “Communication and content” box and click “Messages from Amazon and sellers.”

amazon13
Select “Messages from Amazon and sellers.”

4. In the Message Center, click the tab for “Buyer/Seller Messages.”

amazon14
Go to the “Buyer/Seller Messages” tab.

5. Find and click on the message you want to view or reply to. To reply to a message, click “Reply” above that message.

How to search for a seller on eBay in 2 different waysHow to sell on Amazon as a business or single seller through a Professional or Individual accountHow to cancel subscriptions you made through Amazon and stop being charged for streaming services and appsHow to report a missing package on Amazon with the online retailer or a third-party seller

Read the original article on Business Insider

Amazon has added 3,700 new sellers a day this year, as independent merchants become an increasingly important part of the retail giant’s growth

amazon warehouse packages
The pandemic has prompted retailers to turn to Amazon.

  • Research firm Finbold has found that Amazon is drawing in new sellers at a rapid rate.
  • In 2021, the online giant attracted 3,700 new merchants a day.
  • As of Sunday, that totalled out to 295,000 new sellers in 2021.
  • See more stories on Insider’s business page.

Amazon is raking in new third-party merchants on its site, to the tune of thousands of new sellers a day.

Research firm Finbold found that the online retail giant is adding 3,700 new sellers on a daily basis in 2021. As of Sunday, that totaled out to 295,000 new sellers in 2021, or 155 new merchants every hour. Finbold estimated that Amazon could attract 1.4 million new sellers by the end of 2021. A total of 26% of those new sellers are in the United States, while 10.1% are located in India.

“With the pandemic escalating the shift to e-commerce, most retailers in severely hit areas like the United States have been turning to popular marketplaces like Amazon to reach more customers,” Finbold’s report said. “Interestingly, two new sellers joining per minute explain Amazon’s position in helping third-party sellers crack the new online market.”

Insider previously reported that Amazon poured $30 billion into smaller sellers from 2019 and 2020, including logistics support and even a commercial spotlighting small sellers. In 2020, the company saw a major payoff, as 54% of the company’s net sales of $386 billion that year came from third-party Amazon merchants. Meanwhile, successful Amazon merchants have sold their brands for up to $30 billion, as the COVID-19 pandemic boosted sales.

Amazon’s success with third-party brands gives the company a major edge over the competition. And the retail industry is paying attention.

Amazon did not immediately return requests for comment.

Recently, Walmart announced its intent to open its online marketplace to sellers not based in the US, according to Bloomberg.

Are you an Amazon seller? Insider wants to hear from you. Email confidential tips to acain@businessinsider.com.

Read the original article on Business Insider