Jeff Bezos’ former No. 2 said he still plans to send an email to his old team at Amazon any time he notices a ‘defect’

Amazon CEO of worldwide consumer Jeff Wilke
Jeff Wilke, Amazon’s former CEO of worldwide consumer.

  • Jeff Bezos’ former No. 2, Jeff Wilke, says he’s still paying close attention to customer service.
  • “The team knows any time there’s a defect, I’m going to send an email,” he told dot.LA.
  • Wilke oversaw Amazon’s consumer business before stepping down earlier this year.
  • See more stories on Insider’s business page.

Jeff Wilke may no longer be one of the most powerful executives at Amazon, but that doesn’t mean his standards for Amazon’s customer service have relaxed.

Wilke, who oversaw Amazon’s global consumer retail business and worked at the company for over 21 years, told Los Angeles tech and startups publication dot.LA in a recent interview that despite his departure from Amazon, he’s still paying close attention when, say, a package doesn’t arrive on time – and his former employees are going to hear about it.

“I mean, the team knows any time there’s a defect, I’m going to send an email and that’s not going to change,” Wilke said.

Wilke announced last August that he would be stepping down from his role as CEO of worldwide consumer in early 2021 in order to “explore personal interests that have taken a back seat for over two decades,” he wrote in a letter to employees. He’s recently been angel investing in a range of shipping, manufacturing, and biotech startups, according to dot.LA.

Dave Clark, Amazon’s former senior vice president of worldwide operations, replaced Wilke as Amazon’s consumer chief.

Read more: Executives who work for Amazon’s logistics kingpin Dave Clark become ‘Dave whisperers’ to avoid directly speaking to the brash boss

Wilke had long been considered the second-most-important person at the company, and, along with Amazon Web Services CEO Andy Jassy, reported directly to Amazon CEO Jeff Bezos and was part of Bezos’ elite “S-team.”

Wilke left Amazon before the end of the first quarter, retiring with roughly $158 million in Amazon shares.

Since his departure, Bezos has also announced that he plans to step down from his role as CEO this year, with Jassy taking his place. Wilke told dot.LA that he had “never really thought about” whether he’d be picked as the next CEO of Amazon because he “always imagined Jeff doing it forever.”

When asked if he was surprised when Bezos announced his departure, Wilke responded, simply, “Yes.”

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Amazon is hiring 5,000 new employees in Germany, with some roles paying up to $82,000 per year

This picture shows the logo of US online retail giant Amazon at the distribution center in Moenchengladbach, western Germany, on December 17, 2019.
The company recently expanded its logistics empire to cope with rising demand over the holiday season.

  • Amazon will hire 5,000 more permanent employees in Germany in areas from shipping to marketing.
  • In a press release, the company said it encouraged applications from those seeking job security.
  • Entry-level Amazon logistics wages range from $13.25 to $14.90 per hour but are location-dependent.
  • See more stories on Insider’s business page.

Amazon already has 23,000 employees in Germany but is now looking to add more people to its workforce.

The delivery giant said in a press release on Friday that it would hire another 5,000 staff in areas from shipping to marketing.

Most Amazon employees work in logistics, where entry-level wages range from $13.25 to $14.90 gross per hour depending on the location. Germany’s current minimum wage is $11.14 per hour but will rise to $12.26 by July 2022.

At its logistics center in S├╝lzetal near Magdeburg, the minimum is $13.92 per hour; in Koblenz, it is $14.19; at the air freight handling facility in Leipzig it’s $15.83. Wages automatically rise after 12 and 24 months.

After two years, employees earned an average of around $3,500 gross per month including restricted employee shares, according to Amazon. There were bonus payments and other benefits.

It hasn’t been an easy year for the German branch of Amazon, with workers striking in June over rising COVID-19 infections at the company and again in October after their COVID-19 bonus payments were scrapped.

German trade union Verdi called for a four-day strike at Easter to demand a pay rise for workers in the retail and mail-order sectors. Amazon has also been subjected to an antitrust investigation over relationships with its third-party sellers in Germany.

In its press release, Amazon said it was calling for applications from those worried about the future of their jobs and was recruiting from a wide range of sectors.

Amazon Logistics Center
Amazon has 15 logistics centers spread across Germany.

“This is a great opportunity for career changers because we are open to a wide range of talents and qualifications,” said Amazon Germany country manager Ralf Kleber.

The company’s German headquarters are located in Munch while its research and development center is in Berlin. There are also a total of 15 logistics centers spread across the country.

Amazon itself does not provide any information about the salaries offered to employees in other sectors. According to employer rating portal Kununu, customer service employees earn about the same as their colleagues in warehouse and shipping.

Kununu’s data showed an account manager at Amazon earned almost $67,000 per year while a marketing officer earned around $62,000 and a human resources officer around $60,000.

According to Glassdoor, software engineers earn significantly more with a salary of over $82,000.

The company recently expanded its logistics empire to cope with rising demand over the holiday season and its delivery service could be worth up to $230 billion by 2025, according to Bank of America estimates.

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