A woman mysteriously received hundreds of Amazon packages that she never ordered – and no one knows where they’ve come from

Family receives Amazon packages they didn't order
The Cannan family received more than 100 Amazon packages at their home in Buffalo, New York.

  • A woman mysteriously received hundreds of Amazon packages that she never ordered, NBC reported.
  • Jillian Cannan from Buffalo, New York, says she was getting packages delivered to her house daily.
  • It is still unclear where the packages – containing thousands of face mask brackets – come from.
  • See more stories on Insider’s business page.

A woman from Buffalo, New York, mysteriously received hundreds of Amazon packages even though she never ordered them, NBC reported.

Jillian Cannan first started receiving the packages on June 5 and initially thought they were ordered by her business partner.

But the boxes – all of which contained thousands of silicone brackets to use inside face masks – kept coming, prompting Cannan to start investigating.

Read more: Amazon Prime employees say women get few promotions and there’s a culture of aggressive male-dominated management

“When I first started receiving the packages, I called Amazon to try and give them back, but they explained to me that they were officially mine to keep since they had been delivered to my home,” Cannan told NBC News.

The mother-of-four said she received well over 100 boxes, including some huge parcels that were dropped off on palettes by UPS trucks. Each package was addressed to the family’s home, but no sender or return address was marked on the label.

Cannan also said they didn’t have her name on them.

According to NBC, the boxes were piled so high at one point that nobody could see the family’s front door.

“At first I was convinced that it was a scam, or maybe someone trying to clear out their warehouse,” Cannan said, according to NBC. “But because all of the items were the same, I don’t think that’s the case here.”

Where the packages are coming from still remains a mystery.

After speaking to Amazon representatives, Cannan discovered that the name on the box was not registered to an Amazon account and that the tracking information for the parcels also led them nowhere.

She was, however, able to get Amazon to remove her address from the mystery order.

“Just hung up with Amazon again. They were able to stop the additional 1,000+ boxes that were set to ship out,” she posted on Facebook on Wednesday. “Still unsure of how many are already in transit.”

In an effort to use the tens and thousands of face mask brackets she is now stuck with, Cannan said her family is putting together a “decorate-your-own-face mask” kit for children at local hospitals.

“I’m trying to put a positive spin on it,” she told NBC News. “I have four little kids, and I’m trying to show them how to make lemonade out of lemons, and just kind of run with it.”

Cannan asked Amazon to donate the extra materials needed for the project and while the company reportedly initially denied her request, she is still waiting on a final response.

Amazon did not immediately respond to Insider’s request for comment.

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